80 Questions with Verified Answers
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Latest 2025/2026 Update. i,- i,-
Which option is NOT a HFMA best practice?
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resolution of bad debt accounts with a law firm i,- i,- i,- i,- i,- i,- i,- i,-
Which function within the revenue cycle is NOT a good candidate
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for outsourcing?
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What are the steps that the hospital needs to take to establish
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and ensure a successful vendor relationship?
i,- Distributes a
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RFP to solicit vendor capabilities, evaluate vendor's expertise to
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provide outsourcing services, visit vendor locations, perform
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vendor reference checks, talk with vendor clients, interview
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vendor employees to assess experience level
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Which of the following statements are true of HFMA's Patient
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Financial Communications Best Practices? i,- The best practices i,- i,- i,-i,- i,- i,- i,- i,-
were developed specifically to help patients understand the cost
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of services, their individual insurance benefits, and their
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responsibility for balances after insurance, if any. i,- i,- i,- i,- i,- i,-
,The patient experience includes all of the following except:
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Recognition that revenue cycle processes must be patient-centrici,- i,- i,- i,- i,- i,- i,- i,-
and efficient. This is especially true in the areas of scheduling,
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registration, admitting, financial counseling and account i,- i,- i,- i,- i,- i,-
resolution conversation with patients. i,- i,- i,-
Corporate compliance programs play an important role in
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protecting the integrity of operations and ensuring compliance
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with federal and state requirements. The code of conduct is:
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A critical tool to ensure compliance, essential and integral
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component, fosters an environment, (all of the above) i,- i,- i,- i,- i,- i,- i,-
Specific to Medicare free-for-service patients, which of the
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following payers have always been liable for payment?
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lung service programs, veteran affairs program, working aged
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programs, ESRD, and disability i,- i,- i,-
Provider policies and procedures should be in place to reduce the
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risk of ethics violations. Examples include:
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misconduct, theft of property, applying policies in inconsistenti,- i,- i,- i,- i,- i,- i,- i,-
manner (all of the above) i,- i,- i,- i,-
What is the intended outcome of collaborations made through an
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ACO delivery system for a population of patients?
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, eliminate duplicate services, prevent medical errors and ensure
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appropriateness of care i,- i,-
What is the new terminology now employed in the calculation of
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net patient service revenues?
i,- explicit price concessions and
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implicit price concessions i,- i,-
What are the two KPIs used to monitor performance related to
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the production and submission of claims to third party payers
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and patients (self-pay)?
i,- Elapsed days from discharge to final
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bill and elapsed days from final bill to claim/bill submission
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What happens during the post-service stage?
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all services, preparation and submission of claims, payment
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processing and balance billing and resolution. i,- i,- i,- i,- i,-
The following statements describe best practices established by
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the Medicaid Debt Task Force. Select true statements.
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educate patients, coordinate to avoid duplicate patient contacts,
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be consistent in key aspects of account resolution, follow best
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practices for communication i,- i,-
Which option is NOT a main HFMA Healthcare Dollars & Sense
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revenue cycle initiative? Process Compliance
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