SOLUTIONS 2024/2025
comforting - (ANSWER)1. The process used by the healthcare professional to ensure the person
seeking assistance feels encouraged, affirmed and empowered to continue meeting the daily
challenges in their life.
jargon - (ANSWER)Words used in a particular context or profession which gives them specific
meaning known only to those familiar with the context or profession.
pauses - (ANSWER)When the communicating individuals do not produce words or sounds,
providing opportunity for thought and processing.
confidentiality - (ANSWER)Keeping information within a particular context; involves keeping
information private.
suprasegmental - (ANSWER)Elements of the voice (not words or body language) that affect the
meaning of messages. There are two types: prosodic and paralinguistic features.
ethnocentric - (ANSWER)When an individual believes their particular method or way of
approaching a situation is superior and indeed the best way.
reflexive - (ANSWER). Considering how the self affects and is affected by particular events in
order to evaluate and critique the self; facilitates internal change to benefit relationships with
people seeking assistance.
ambiguity - (ANSWER)A situation in which something can be understood in more than one way
and initially the intended meaning is not clear.
transliteration - (ANSWER)The exact translation of each word/sound spoken regardless of
meaning; these interpretations often have limited meaning.