Servicenow CSA Exam Questions And Answers Well Elaborated Updated 2025

Servicenow CSA Exam Questions And
Answers Well Elaborated Updated 2025
Which of the following is the primary way to interact with the applications and
data in a ServiceNow instance?
Answer: Now Platform UI


A role is a:
Answer: Collection of permissions


A group is a:
Answer: Set of users who share a common purpose


The Now Platform is an example of which cloud computing model?
Answer: Application Platform-as-a-Service (aPaas)


Which of the following workflow types does the Now Platform provide? Select
3.
Answer:
 Employee
 Customer
 Information Technology (IT)


What are the three main screen elements of the Now Platform User Interface?
Select 3 Answers from the below options.
Answer:
 Banner Frame

,  Application Navigator
 Content Frame


Which of the following would be included in the results when entering "service"
in the Navigation filter? Select 2.
Answer:
 All modules and sections within the Service Desk application
 Any module with a name containing "services"


What do you select to personalize the system settings of the Now Platform user
interface?
Answer: Gear


Which of the following are ways to create a favorite? Select 3 Answers.
Answer:
 Drag the breadcrumbs of a filtered list to the Favorites tab
 Drag an individual record to the Favorites tab
 Select the star of its corresponding application or module


What is selected to impersonate another user?
Answer: User Menu


You need to go back to review a record you just looked at recently. What is the
quickest way to navigate back to the same record?
Answer: Select the record from the History tab

, Each ServiceNow solution provides its own guided setup. When implementing IT
Service Management (ITSM), where would you navigate in order to update Now
Platform user interface branding, including the company logo and colors? Select
2.
Answer:
 System Properties > Basic Configuration UI16
 Guided Setup > ITSM Guided Setup


Which of the following branding features can be configured? Select 4.
Answer:
 Banner image, text, and colors
 Navigator background and text colors
 Browser tab title
 System date/time formatting


What are some of the benefits often recognized by branding your instance?
Select 3.
Answer:
 Gain user trust
 Better adoption rates
 Create a shared identity


Lists provide context menus at three different levels. What are the names of
those context menus? Select 3 Answers from the below options.
Answer:
 List title menu
 List fields context menu