DMAIC Methodology for Process Improvement Questions and Answers Latest 2025
Define Phase - Answers Objective: Clearly define the problem, its impact and size.
5 Whys - Answers A technique to identify the root cause by asking 'why' multiple times.
Stakeholder Analysis - Answers Identifies and prioritizes stakeholders.
TIM WOODS - Answers Identifies types of waste (Transport, Inventory, Motion, Waiting,
Overproduction, Overprocessing, Defects, Skills).
Project Charter - Answers Defines the problem, scope, and key metrics. It is a living document that
evolves throughout the project.
Goal Statements - Answers Describes measurable results and expected completion dates.
Business Case - Answers Describes the project's benefits and strategic alignment.
Problem Statement - Answers Clearly articulates the problem, its impact, and scope.
Primary Metrics - Answers Things you are actively trying to work on.
Secondary Metrics - Answers Things which can't drop as a result (still worth tracking) e.g. Sentiment.
Goal Statement - Answers SMART goals, action verbs, baseline measurement, targeted completion date.
Risk Log - Answers Tracks potential risks and mitigation plans. Categories include external, legal, process,
project execution, regulatory, reputation, stakeholder, and technology.
Task Plan - Answers Outlines tasks and timelines. And dependencies. Delegate tasks and track progress.
RACI Matrix - Answers Defines roles and responsibilities (Responsible, Accountable, Consulted,
Informed).
Measure Phase - Answers Objective: Quantify the problem and establish baseline performance and
potential root causes.
Fishbone (Ishikawa) Diagram - Answers Identifies potential causes of problems and organises into
categories.
Pareto Chart - Answers Highlights the most significant factors (80/20 rule).
Control Charts - Answers Monitors process stability and identifies outliers.
SIPOC Diagram - Answers Maps Suppliers, Inputs, Process, Outputs, and Customers.
Process Mapping - Answers Visualizes the process to identify inefficiencies.
Define Phase - Answers Objective: Clearly define the problem, its impact and size.
5 Whys - Answers A technique to identify the root cause by asking 'why' multiple times.
Stakeholder Analysis - Answers Identifies and prioritizes stakeholders.
TIM WOODS - Answers Identifies types of waste (Transport, Inventory, Motion, Waiting,
Overproduction, Overprocessing, Defects, Skills).
Project Charter - Answers Defines the problem, scope, and key metrics. It is a living document that
evolves throughout the project.
Goal Statements - Answers Describes measurable results and expected completion dates.
Business Case - Answers Describes the project's benefits and strategic alignment.
Problem Statement - Answers Clearly articulates the problem, its impact, and scope.
Primary Metrics - Answers Things you are actively trying to work on.
Secondary Metrics - Answers Things which can't drop as a result (still worth tracking) e.g. Sentiment.
Goal Statement - Answers SMART goals, action verbs, baseline measurement, targeted completion date.
Risk Log - Answers Tracks potential risks and mitigation plans. Categories include external, legal, process,
project execution, regulatory, reputation, stakeholder, and technology.
Task Plan - Answers Outlines tasks and timelines. And dependencies. Delegate tasks and track progress.
RACI Matrix - Answers Defines roles and responsibilities (Responsible, Accountable, Consulted,
Informed).
Measure Phase - Answers Objective: Quantify the problem and establish baseline performance and
potential root causes.
Fishbone (Ishikawa) Diagram - Answers Identifies potential causes of problems and organises into
categories.
Pareto Chart - Answers Highlights the most significant factors (80/20 rule).
Control Charts - Answers Monitors process stability and identifies outliers.
SIPOC Diagram - Answers Maps Suppliers, Inputs, Process, Outputs, and Customers.
Process Mapping - Answers Visualizes the process to identify inefficiencies.
