TEST BANK
cr
Communication in Nursing 10th Edition
cr cr cr cr
Julia Balzer Riley
cr cr
, Table of Contents
cr cr
Chapter cr1: crResponsible, crAssertive, crCaring crCommunication crin crNursing
cr Chapter cr2: crThe crClient-Nurse crRelationship: crA crHelping crRelationship
cr Chapter cr3: crSolving crProblems crTogether
Chapter cr4: crUnderstanding crEach crOther: crCommunication crand
Culture crChapter cr5: crDemonstrating crWarmth
cr
Chapter cr6: crShowing crRespect
cr Chapter cr7: crBeing crGenuine
cr Chapter cr8: crBeing crEmpathetic
cr Chapter cr9: crUsing crSelf-
Disclosure crChapter cr10: crBeing
cr specific crChapter cr11: crAsking
cr Questions crChapter cr12:
cr Expressing crOpinions crChapter
cr 13: crUsing crHumor
Chapter cr14: crEmbracing crthe crSpiritual crJourney crof crHealth crCaring, crMeaning crMaking
cr Chapter cr15: crRequesting crSupport
Chapter cr16: crOvercoming crEvaluation crAnxiety
cr Chapter cr17: crWorking crwith crFeedback
cr Chapter cr18: crUsing crRelaxation crtechnique
Chapter cr19: crIncorporating crImagery crin crProfessional crPractice crand crSelf-
Care crChapter cr20 crIncorporating crPositive crSelf-Talk
Chapter cr21: c r Learning crto crWork crTogether crin crGroups
Chapter cr22: crThe crChanging crWorld crof crElectronic
Communication crChapter cr23: crLearning crConfrontation crskills
cr
Chapter cr24: crRefusing crUnreasonable crRequests
Chapter cr25: crCommunicating crAssertively crand crResponsibly crwith crDistressed crClients crand
cr Colleagues crChapter cr26: crCommunicating crAssertively crand crResponsibly crwith crAggressive
cr Clients crand crColleagues crChapter cr27: crCommunicating crAssertively crand crResponsibly crwith
cr Unpopular crClients
Chapter cr29: crCommunicating crat crthe crEnd-of-
Life cr Chapter cr 30: cr Continuing cr the
cr Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
cr cr cr cr cr
cr
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
cr cr cr cr cr cr cr
Test crBank
cr MultiplecrChoice
1. Which c r statement c r describes c r the c r affective c r aspect c r of c r learning
c r effective crcommunication crstrategies?
a. ―The crnurse crshould cruse crclear, crdirect crstatements crusing crobjective crwords.‖
b. ―The crnurse cruses crbody crlanguage crthat cris crcongruent crwith crthe crverbal crmessage.‖
c. ―The crnurse crbelieves crthat crpositive crcommunication crstrategies crbuild crconfidence.‖
d. ―The crnurse crpractices crassertive crand crresponsible crcommunication crstrategies.‖
ANS:C
Learning crinvolves crthree crdomains: crthe crcognitive craspects cr(understanding crand crmeaning),
craffective craspects cr(feelings, crvalues, crand crattitudes), crand crpsychomotor craspects cr(physical
crcapability).Learning crbasic crcommunication crskills crinvolves crthe crcognitive crdomain;
crbuilding crconfidence crthrough cra crbelief crin crthe crvalue crand crimpact crof crpositive
crcommunication cris cr the craffective crdomain; crand crputting crskills crinto craction cris crthe
crpsychomotor crdomain.DIF: crComprehension crREF: crp. cr13 crTOP: crIntegrated crProcess:
crCommunication crand c r Documentation crMSC: crPsychosocial cr Integrity
2. The crnurse crmanager crasks crthe crstaff crnurse crto crwork cran crextra crshift. crWhich
crresponse crby crthe cr staff crnurse cris crassertive crand crbased cron crrational crbeliefs?
a. ―I crdon’t crwant cryou crupset, crso crI crwill crwork crextra.‖
b. ―Why crdo crI cralways crhave crto crcover crextra crshifts?‖
c. ―I cram crnot crable crto crwork cran crextra crshift.‖
d. ―If cryou crcan’t crfind cranyone crelse, crI crwill crdo crit.‖
ANS:C
The crstaff crnurse crmay crturn crdown creven cra crreasonable crrequest; cran crassertive crresponse
cravoids crirrational crbeliefs. crIrrational crbeliefs croccur cras cra crresult crof crbeing cranxious crabout
crassertiveness cror crfocusing cron crpossible crnegative croutcomes.DIF: crAnalysis crREF: crp. cr8
crTOP: crIntegrated crProcess: crCommunication crand crDocumentation crMSC: crSafe crand
crEffective crCare crEnvironment: crManagement crof crCare
, 3. A crnurse crmanager croffers cra crstaff crnurse cra crchoice crbetween crworking cr8- cror cr12-
hour crshifts. crWhich crstatement, crif crmade crby crthe crstaff crnurse, cris crnonassertive crand crmay
crresult crin cra crfrustrated crresponse crfrom crthe crnurse crmanager?
a. ―I crwant crto crdecide crthe crshifts crfor crall crof crthe crother crstaff crnurses.‖
b. ―Do crwhatever cryou crwant. crIt crdoesn’t crreally crmatter crto crme.‖
c. ―Thank cryou crfor croffering crme cra crchoice. cr I crprefer cr12-hour crshifts.‖
d. ―You crwill crnever crbe crable crto crgive crme crwhat crI crreally crwant crto crwork.‖
ANS:B
A crstatement crthat crallows crothers crto crmake crdecisions crfor cra crperson cris cran crexample crof cra
crnonassertive crstyle crof crcommunication; crthe crresponse crof crothers crto cra crnonassertive
crstatement crmay crinclude crdisrespect, crguilt, cranger, cror crfrustration. crStatements crthat crmake
crchoices crfor crothers cr or crthat crare craccusations crare crexamples crof craggressive crstyles crof
crcommunication; crthe cr response crof crothers crto cran craggressive crstatement crmay crinclude crhurt,
crdefensiveness, cror crhumiliation. crA crstatement crthat crallows crmaking crone’s crown crdecisions
cris cran crexample crof crassertive crstyle crof crcommunication; crthe crresponse crof crothers crto cran
crassertive crstatement crmay crinclude crmutual crrespect.DIF: crAnalysis crREF: crp. cr7 crTOP:
crIntegrated crProcess: crCommunication crand crDocumentation crMSC: crSafe crand crEffective
crCare crEnvironment: crManagement crof crCare
4. The crnurse cris crproviding crcare crto cra crpatient crwho crwas cradmitted crwith crheart crfailure.
crThe crpatient crhas cr not crbeen crfollowing crthe crprescribed crdiet cror crtaking crthe crprescribed
crmedications. crWhich crtype crof crcommunication crapproach cris crmost crimportant crfor crthe
crnurse crto cruse crwith crthis crpatient crto crfacilitate cra crchange crin crself-care crbehavior?
a. Authoritative, crhonest, crand croutright crcommunication
b. Assertive, crresponsible, crand crcaring crcommunication
c. Aggressive, crsympathetic, crand crrealistic crcommunication
d. Positive, crexpert, crand crfocused crcommunication
ANS:B
Communication crmust crbe crtechnically crresponsible, crassertive, crand crcaring crto crfacilitate cra
crchange crin crbehavior.DIF: crKnowledge/Comprehension crREF: crp. cr13 crTOP: crIntegrated
c r Process: crCommunication crand crDocumentation crMSC: crPsychosocial cr Integrity
5. Which c r are c r examples c r of c r a c r nurse c r who c r is c r communicating c r responsibly?
c r (Select c r all crthat crapply)
a. The crnurse cruses c r profanity c r to c r respond c r to c r a crclient c r who cris c r intoxicated c r and
c r verbally crabusive.
b. The crnurse crhelps cra crclient crtalk crto crfamily crmembers crabout
crdiscontinuing crchemotherapy.
cr
Communication in Nursing 10th Edition
cr cr cr cr
Julia Balzer Riley
cr cr
, Table of Contents
cr cr
Chapter cr1: crResponsible, crAssertive, crCaring crCommunication crin crNursing
cr Chapter cr2: crThe crClient-Nurse crRelationship: crA crHelping crRelationship
cr Chapter cr3: crSolving crProblems crTogether
Chapter cr4: crUnderstanding crEach crOther: crCommunication crand
Culture crChapter cr5: crDemonstrating crWarmth
cr
Chapter cr6: crShowing crRespect
cr Chapter cr7: crBeing crGenuine
cr Chapter cr8: crBeing crEmpathetic
cr Chapter cr9: crUsing crSelf-
Disclosure crChapter cr10: crBeing
cr specific crChapter cr11: crAsking
cr Questions crChapter cr12:
cr Expressing crOpinions crChapter
cr 13: crUsing crHumor
Chapter cr14: crEmbracing crthe crSpiritual crJourney crof crHealth crCaring, crMeaning crMaking
cr Chapter cr15: crRequesting crSupport
Chapter cr16: crOvercoming crEvaluation crAnxiety
cr Chapter cr17: crWorking crwith crFeedback
cr Chapter cr18: crUsing crRelaxation crtechnique
Chapter cr19: crIncorporating crImagery crin crProfessional crPractice crand crSelf-
Care crChapter cr20 crIncorporating crPositive crSelf-Talk
Chapter cr21: c r Learning crto crWork crTogether crin crGroups
Chapter cr22: crThe crChanging crWorld crof crElectronic
Communication crChapter cr23: crLearning crConfrontation crskills
cr
Chapter cr24: crRefusing crUnreasonable crRequests
Chapter cr25: crCommunicating crAssertively crand crResponsibly crwith crDistressed crClients crand
cr Colleagues crChapter cr26: crCommunicating crAssertively crand crResponsibly crwith crAggressive
cr Clients crand crColleagues crChapter cr27: crCommunicating crAssertively crand crResponsibly crwith
cr Unpopular crClients
Chapter cr29: crCommunicating crat crthe crEnd-of-
Life cr Chapter cr 30: cr Continuing cr the
cr Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
cr cr cr cr cr
cr
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
cr cr cr cr cr cr cr
Test crBank
cr MultiplecrChoice
1. Which c r statement c r describes c r the c r affective c r aspect c r of c r learning
c r effective crcommunication crstrategies?
a. ―The crnurse crshould cruse crclear, crdirect crstatements crusing crobjective crwords.‖
b. ―The crnurse cruses crbody crlanguage crthat cris crcongruent crwith crthe crverbal crmessage.‖
c. ―The crnurse crbelieves crthat crpositive crcommunication crstrategies crbuild crconfidence.‖
d. ―The crnurse crpractices crassertive crand crresponsible crcommunication crstrategies.‖
ANS:C
Learning crinvolves crthree crdomains: crthe crcognitive craspects cr(understanding crand crmeaning),
craffective craspects cr(feelings, crvalues, crand crattitudes), crand crpsychomotor craspects cr(physical
crcapability).Learning crbasic crcommunication crskills crinvolves crthe crcognitive crdomain;
crbuilding crconfidence crthrough cra crbelief crin crthe crvalue crand crimpact crof crpositive
crcommunication cris cr the craffective crdomain; crand crputting crskills crinto craction cris crthe
crpsychomotor crdomain.DIF: crComprehension crREF: crp. cr13 crTOP: crIntegrated crProcess:
crCommunication crand c r Documentation crMSC: crPsychosocial cr Integrity
2. The crnurse crmanager crasks crthe crstaff crnurse crto crwork cran crextra crshift. crWhich
crresponse crby crthe cr staff crnurse cris crassertive crand crbased cron crrational crbeliefs?
a. ―I crdon’t crwant cryou crupset, crso crI crwill crwork crextra.‖
b. ―Why crdo crI cralways crhave crto crcover crextra crshifts?‖
c. ―I cram crnot crable crto crwork cran crextra crshift.‖
d. ―If cryou crcan’t crfind cranyone crelse, crI crwill crdo crit.‖
ANS:C
The crstaff crnurse crmay crturn crdown creven cra crreasonable crrequest; cran crassertive crresponse
cravoids crirrational crbeliefs. crIrrational crbeliefs croccur cras cra crresult crof crbeing cranxious crabout
crassertiveness cror crfocusing cron crpossible crnegative croutcomes.DIF: crAnalysis crREF: crp. cr8
crTOP: crIntegrated crProcess: crCommunication crand crDocumentation crMSC: crSafe crand
crEffective crCare crEnvironment: crManagement crof crCare
, 3. A crnurse crmanager croffers cra crstaff crnurse cra crchoice crbetween crworking cr8- cror cr12-
hour crshifts. crWhich crstatement, crif crmade crby crthe crstaff crnurse, cris crnonassertive crand crmay
crresult crin cra crfrustrated crresponse crfrom crthe crnurse crmanager?
a. ―I crwant crto crdecide crthe crshifts crfor crall crof crthe crother crstaff crnurses.‖
b. ―Do crwhatever cryou crwant. crIt crdoesn’t crreally crmatter crto crme.‖
c. ―Thank cryou crfor croffering crme cra crchoice. cr I crprefer cr12-hour crshifts.‖
d. ―You crwill crnever crbe crable crto crgive crme crwhat crI crreally crwant crto crwork.‖
ANS:B
A crstatement crthat crallows crothers crto crmake crdecisions crfor cra crperson cris cran crexample crof cra
crnonassertive crstyle crof crcommunication; crthe crresponse crof crothers crto cra crnonassertive
crstatement crmay crinclude crdisrespect, crguilt, cranger, cror crfrustration. crStatements crthat crmake
crchoices crfor crothers cr or crthat crare craccusations crare crexamples crof craggressive crstyles crof
crcommunication; crthe cr response crof crothers crto cran craggressive crstatement crmay crinclude crhurt,
crdefensiveness, cror crhumiliation. crA crstatement crthat crallows crmaking crone’s crown crdecisions
cris cran crexample crof crassertive crstyle crof crcommunication; crthe crresponse crof crothers crto cran
crassertive crstatement crmay crinclude crmutual crrespect.DIF: crAnalysis crREF: crp. cr7 crTOP:
crIntegrated crProcess: crCommunication crand crDocumentation crMSC: crSafe crand crEffective
crCare crEnvironment: crManagement crof crCare
4. The crnurse cris crproviding crcare crto cra crpatient crwho crwas cradmitted crwith crheart crfailure.
crThe crpatient crhas cr not crbeen crfollowing crthe crprescribed crdiet cror crtaking crthe crprescribed
crmedications. crWhich crtype crof crcommunication crapproach cris crmost crimportant crfor crthe
crnurse crto cruse crwith crthis crpatient crto crfacilitate cra crchange crin crself-care crbehavior?
a. Authoritative, crhonest, crand croutright crcommunication
b. Assertive, crresponsible, crand crcaring crcommunication
c. Aggressive, crsympathetic, crand crrealistic crcommunication
d. Positive, crexpert, crand crfocused crcommunication
ANS:B
Communication crmust crbe crtechnically crresponsible, crassertive, crand crcaring crto crfacilitate cra
crchange crin crbehavior.DIF: crKnowledge/Comprehension crREF: crp. cr13 crTOP: crIntegrated
c r Process: crCommunication crand crDocumentation crMSC: crPsychosocial cr Integrity
5. Which c r are c r examples c r of c r a c r nurse c r who c r is c r communicating c r responsibly?
c r (Select c r all crthat crapply)
a. The crnurse cruses c r profanity c r to c r respond c r to c r a crclient c r who cris c r intoxicated c r and
c r verbally crabusive.
b. The crnurse crhelps cra crclient crtalk crto crfamily crmembers crabout
crdiscontinuing crchemotherapy.
