MGMT 461 EXAM 1 (QUESTIONS &
ANSWERS) SCORED A+
1 of
114
Term
Organizations which adopt the SCOR model of supply chain
management will align financial strategies and customer service and
satisfaction strategies in which component of the model?
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one central database Plan
, True VAN
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2 of 114
Term
The three elements of customer satisfaction, integrated effort,
and long-term profitability are components of _.
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Before the transaction information systems technology
the marketing concept customer satisfaction
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3 of 114
Term
Customer relationship management (CRM) is an approach to
managing customer relationships and serving customers using
_____________________________________________________________.
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, Reverse logistics information systems
technology
Integrated effort maintain asset visibility
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4 of 114
Term
An approach used by many companies to integrate performance
measures and the firm's overall strategy is the__.
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external financing increased domestic sourcing
Customer Relationship Management
Balanced Scorecard (CRM)
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, 5 of 114
Term
An increase in energy costs is most likely to lead to which of the
following results in a supply chain?
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Infrastructure what inventory level is appropriate
increased domestic sourcing Electronic Data Interchange
Don't know?
6 of 114
Term
Supply chain management focuses on coordination and
collaboration of channel partners only in the manufacturing sector.
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Decrease False
Customer Satisfaction alter
ANSWERS) SCORED A+
1 of
114
Term
Organizations which adopt the SCOR model of supply chain
management will align financial strategies and customer service and
satisfaction strategies in which component of the model?
Give this one a try later!
one central database Plan
, True VAN
Don't know?
2 of 114
Term
The three elements of customer satisfaction, integrated effort,
and long-term profitability are components of _.
Give this one a try later!
Before the transaction information systems technology
the marketing concept customer satisfaction
Don't know?
3 of 114
Term
Customer relationship management (CRM) is an approach to
managing customer relationships and serving customers using
_____________________________________________________________.
Give this one a try later!
, Reverse logistics information systems
technology
Integrated effort maintain asset visibility
Don't know?
4 of 114
Term
An approach used by many companies to integrate performance
measures and the firm's overall strategy is the__.
Give this one a try later!
external financing increased domestic sourcing
Customer Relationship Management
Balanced Scorecard (CRM)
Don't know?
, 5 of 114
Term
An increase in energy costs is most likely to lead to which of the
following results in a supply chain?
Give this one a try later!
Infrastructure what inventory level is appropriate
increased domestic sourcing Electronic Data Interchange
Don't know?
6 of 114
Term
Supply chain management focuses on coordination and
collaboration of channel partners only in the manufacturing sector.
Give this one a try later!
Decrease False
Customer Satisfaction alter
