Cigna’s Test-Out Exam for Selling with
Integrity Questions and Answers 100%
Pass
When verifying if a doctor is in the Cigna Healthcare network, which of the following
is correct? - ✔✔You should verify doctors and other providers using the Provider
Lookup Tool, download the daily provider spreadsheets from the resource library
and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their
prescription drug coverage? - ✔✔All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ✔✔Rapport
How can you best position the benefits of our plans to meet a customer's specific needs?
- ✔✔Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ✔✔All planned one-on-one appointments require the completion of an
SOA before the appointment
Katelyn Whitman, All Rights Reserved © 2025 1
Integrity Questions and Answers 100%
Pass
When verifying if a doctor is in the Cigna Healthcare network, which of the following
is correct? - ✔✔You should verify doctors and other providers using the Provider
Lookup Tool, download the daily provider spreadsheets from the resource library
and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their
prescription drug coverage? - ✔✔All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ✔✔Rapport
How can you best position the benefits of our plans to meet a customer's specific needs?
- ✔✔Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ✔✔All planned one-on-one appointments require the completion of an
SOA before the appointment
Katelyn Whitman, All Rights Reserved © 2025 1
