NRF CUSTOMER SALES & SERVICE REVIEW EXAM WITH ALL ANSWERS.

NRF CUSTOMER SALES & SERVICE
REVIEW EXAM WITH ALL ANSWERS




Retailing nis ncomprised nof nall nof nthe nbusiness nactivities nthat nadd nvalue nto nthe nproducts nand
nservices ncustomers nbuy. nThis nincludes: n


1) nmerchandise nassortment

2) npackaging

3) ncustomer nservice

4) nAll nof nthe nabove n- n ncorrect nanswer- nAll nof nthe nabove



nList nthe nelements nof nthe ndistribution nchannel nin nthe ncorrect norder: nMen nWant nReal nChics n- n
ncorrect nanswer- nManufacturer, nWholesaler, nRetailer, nand nCustomer




nAshley nFurniture nis nan nexample nof nwhat ntype nof nretailer? n- n ncorrect nanswer- nSpecialty nStore




nThe nterms nmultichannel nand nomnichannel nare nvery nsimilar. nWhich nof nthem nplaces nthe nfocus
non ncreating na nseamless ncustomer nexperience? n- n ncorrect nanswer- nOmnichannel

, nThe nmethod nby nwhich nconsumers nacquire nproducts nand nservices? n- n ncorrect nanswer- nRetailing




nThe nchain nof nbusiness nthrough nwhich na ngood nor nservice npasses nuntil nit nreaches nthe nend
nconsumer nis ncalled--- n- n ncorrect nanswer- ndistribution nchannel




nWhich nof nthe nfollowing nproduces nthe nproduct?


1) nDistribution nChannel

2) nmanufacturer

3) nRetailing

4) nRetailer

5) nWholesaler n- n ncorrect nanswer- nManufacturer



nWho nbuy nlarge nquantities nof nproducts nand nresells nthem? n- n ncorrect nanswer- nwholesaler




nWhich nof nthe nfollowing nreceives, nstores, ndisplays, nand npresents nthe nproducts nto ncustomers? n- n
ncorrect nanswer- nretailer




nT/F n(Closeout nstores nare nowned nby nthe nmanufacturer nor nretailer) n- n ncorrect nanswer- nTrue




nGreat ncustomer nservice ncombines:


1) nproblem nsolving

2) nCritical nthinking

3) nProfessionalism

4) nRespect

5) nall nanswers nare ncorrect