PGA PGM 3.0 - Level 3 Practice Questions - Advanced
Teaching and Coaching 2025
When should a manager address performance gaps if an issue arises regarding a
performer's work? - ✔✔ANSWER✔✔>>If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a performer is learning something
new? - ✔✔ANSWER✔✔>>Start simply, basics first.
What expectations should a manager's performance standards reflect? -
✔✔ANSWER✔✔>>Quality, timeliness, and initiative
What element of the performance system describes the job task? -
✔✔ANSWER✔✔>>Performance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ✔✔ANSWER✔✔>>The performance
system
How should resources be allocated to avoid overwhelming a performer? -
✔✔ANSWER✔✔>>Make performer aware of available recourses. Involve performer in
allocation.
What types of resources are needed to carry out the facility's mission and financial
goals? - ✔✔ANSWER✔✔>>Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ✔✔ANSWER✔✔>>Material, physical, and human
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
✔✔ANSWER✔✔>>Performance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ✔✔ANSWER✔✔>>Audible thermometer is cue
for action. Input is signal for action. Consists of cues that are presented in the system.
, A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? -
✔✔ANSWER✔✔>>Provide on the spot coaching, develop a checklist, or job aide that is
easily accessible
What is defined as the information, circumstances, or events that signal a performer to
tale the appropriate action? - ✔✔ANSWER✔✔>>Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on
the day of the event. This prompted the facility to increase the professional staff by two
teachers to accommodate the volume of juniors. In this example, what type of input
signaled appropriate action? - ✔✔ANSWER✔✔>>Circumstance
What should a manager do when a performer has difficulty recognizing when to take
action on a specific task? - ✔✔ANSWER✔✔>>The manager may need to amplify the
input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
✔✔ANSWER✔✔>>Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation. -
✔✔ANSWER✔✔>>Positive consequence
What type of performer benefits from the use of the convincing strategy? -
✔✔ANSWER✔✔>>Unfamiliar with the task and hesitant / Resistant and Inexperienced
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing the task? - ✔✔ANSWER✔✔>>Involving
What guideline applies when a manager chooses to use the convincing strategy
because an employee is resistant to a job being assigned? -
✔✔ANSWER✔✔>>Uncover reasons for concerns / Develop clear solution / Make it
easy
What must be established to check progress when using the Directing Strategy? -
✔✔ANSWER✔✔>>Follow up process
The Head Professional is unfamiliar with merchandising operations. The PGA General
Manager wants to assign the Head Professional the responsibility of managing the
merchandise inventory, but the Head Professional is resistant. How can the PGA
General Manager use the Convincing Strategy to delegate this task to the Head
Professional? - ✔✔ANSWER✔✔>>Uncover reasons for concerns /Develop clear
solution/ Make it easy
Teaching and Coaching 2025
When should a manager address performance gaps if an issue arises regarding a
performer's work? - ✔✔ANSWER✔✔>>If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a performer is learning something
new? - ✔✔ANSWER✔✔>>Start simply, basics first.
What expectations should a manager's performance standards reflect? -
✔✔ANSWER✔✔>>Quality, timeliness, and initiative
What element of the performance system describes the job task? -
✔✔ANSWER✔✔>>Performance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ✔✔ANSWER✔✔>>The performance
system
How should resources be allocated to avoid overwhelming a performer? -
✔✔ANSWER✔✔>>Make performer aware of available recourses. Involve performer in
allocation.
What types of resources are needed to carry out the facility's mission and financial
goals? - ✔✔ANSWER✔✔>>Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ✔✔ANSWER✔✔>>Material, physical, and human
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
✔✔ANSWER✔✔>>Performance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ✔✔ANSWER✔✔>>Audible thermometer is cue
for action. Input is signal for action. Consists of cues that are presented in the system.
, A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? -
✔✔ANSWER✔✔>>Provide on the spot coaching, develop a checklist, or job aide that is
easily accessible
What is defined as the information, circumstances, or events that signal a performer to
tale the appropriate action? - ✔✔ANSWER✔✔>>Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on
the day of the event. This prompted the facility to increase the professional staff by two
teachers to accommodate the volume of juniors. In this example, what type of input
signaled appropriate action? - ✔✔ANSWER✔✔>>Circumstance
What should a manager do when a performer has difficulty recognizing when to take
action on a specific task? - ✔✔ANSWER✔✔>>The manager may need to amplify the
input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
✔✔ANSWER✔✔>>Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation. -
✔✔ANSWER✔✔>>Positive consequence
What type of performer benefits from the use of the convincing strategy? -
✔✔ANSWER✔✔>>Unfamiliar with the task and hesitant / Resistant and Inexperienced
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing the task? - ✔✔ANSWER✔✔>>Involving
What guideline applies when a manager chooses to use the convincing strategy
because an employee is resistant to a job being assigned? -
✔✔ANSWER✔✔>>Uncover reasons for concerns / Develop clear solution / Make it
easy
What must be established to check progress when using the Directing Strategy? -
✔✔ANSWER✔✔>>Follow up process
The Head Professional is unfamiliar with merchandising operations. The PGA General
Manager wants to assign the Head Professional the responsibility of managing the
merchandise inventory, but the Head Professional is resistant. How can the PGA
General Manager use the Convincing Strategy to delegate this task to the Head
Professional? - ✔✔ANSWER✔✔>>Uncover reasons for concerns /Develop clear
solution/ Make it easy
