correct answers
What is therapeutic communication? - correct answers ✔✔A form of communication that is goal
oriented, time limited and has a purpose to fulfill
Therapeutic communicaiton collaberates between who? - correct answers ✔✔The client and the nurse
in order to create faster healing relationships, respond to emotion and manage the uncertainty
What is intrapersonal communication? - correct answers ✔✔Communication within ones self
What is interpersonal communication? - correct answers ✔✔Communication between two different
people
What is small group communication? - correct answers ✔✔Communication within a group of people
What is transpersonal communication? - correct answers ✔✔Interaction between individuals with a
spiritual domain
What is public communication? - correct answers ✔✔Interaction with an audience
What is verbal communication? - correct answers ✔✔Uses spoken or written words to communicate.
Conveys a specific meaning through the chosen words and tone of voice.
What does therapeutic communication begin with? - correct answers ✔✔Active listening
What are the guidelines for active listening? - correct answers ✔✔Stop talking, no distractions, face the
speaker, listen to how the message is being given, listen for what is NOT being said
,What is SOLER? - correct answers ✔✔Sit, Open position, Lean in, Establish and maintain eye contact,
Relax
When you make initial contact with a patient, what is the best way to proceed? - correct answers
✔✔Introduce ourselves, who we are, our role, when we will do something and a time frame around that
(AIDET)
What are a few therapeutic communication techniques? - correct answers ✔✔Give broad opening, open
ended questions versus closed ended questions, general leads, reflection, sharing observations,
paraphrasing, using silence, clarifying, validation, and summarization
What is giving a broad opening? - correct answers ✔✔"Where would you like to start today?"
"What brought you in today?"
What is an opened ended question? - correct answers ✔✔A question that is very general to allow the
patient to choose how to respond. For example, "Tell me more about that"
What is a closed ended question? - correct answers ✔✔A question that is yes or no and looking for a
specific answer. This is mainly used during health histories and when you need a specific answer
regarding a topic
What are general leads? - correct answers ✔✔Continuing the conversation by asking them to explain
more so you can better understand
What sort of things do you reflect? - correct answers ✔✔Behaviors
How would you share an observation? - correct answers ✔✔Usually regarding behaviors. Ex: "You seem
uncomfortable" you are almost confirming what you see within the patient
What is paraphrasing? - correct answers ✔✔Putting the patients statement into your own words and
repeating it back to make sure you fully understand
, Why is validating a key technique in therapeutic communication? - correct answers ✔✔Helps to avoid
assuming what a patient is thinking and provides clear and true answers
What are some blocks to therapeutic communication? - correct answers ✔✔Using reassuring cliches
(everything will be okay), giving advice, false reassurance, requesting an explanation (why), expressing
disapproval, using sympathy
What are patterns of inappropriate responses? - correct answers ✔✔Belittling the patients feelings,
defense response, making sterotyped comments, changing the subject, and medical cryptided codes
(Just be straight up with them in words they can understand)
Where should the focus always be? - correct answers ✔✔On the patient!!
What is provider centered communication? - correct answers ✔✔Meets the providers agenda and
gathers sufficient information
Do you want to use provider centered communication or patient centered communication? - correct
answers ✔✔Patient centered communication
What is research? - correct answers ✔✔The planned and systemic activity that leads to a new
knowledge and/or discovery of solutions to problems or questions
What is the purpose of research? - correct answers ✔✔Is a procedure to better understand human
responses to illness. Is meant to enhance the quality of patients, improve health and welfare of people
Why is nursing research significant? - correct answers ✔✔Builds the scientific foundation for clinical
practice. Prevents disease and disability. Manages and eliminates symptoms caused by illness. Enhances
end of life and palliative care
What should you avoid during research? - correct answers ✔✔Using sacred cows ("we always do it this
way"), trial and error, personal experiences, casual relationships