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You need a new phone. You liked your old Android phone but aren't sure you want to
stay with the same brand. After visiting a phone carrier store, you walk away confused
about your options, annoyed at the time spent getting all your questions answered, and
without a new phone. You just experienced an example of _____.
A) an emotional connection to the brand that makes you feel more confident
B) a poor marketing strategy process
C) a comprehensive and effective marketing strategy to satisfy and retain customers
D) a lack of advertising efforts - ✔✔B) a poor marketing strategy process
The term that best describes the process of identifying, satisfying, and maintaining
customer relationships is _____.
A) accounting
B) marketing
C) advertising
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,D) customer service - ✔✔B) marketing
A company's strategy stems from the ideology that "the customer is king," and the
company tries to understand its customer as much as possible. Which concept is the
company using to drive its success?
A) Production concept
B) Marketing concept
C) Product concept
D) Sales concept - ✔✔B) Marketing concept
A manufacturing company using an assembly line, designed to increase efficiency and
drive down production costs, has adopted a best price strategy. The company is most
likely utilizing a _____.
A) production concept
B) marketing concept
C) product concept
D) sales concept - ✔✔A) production concept
Which of the following is a central aim of marketing?
A) To help organizations understand and respond to customer needs and expectations
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,B) To help the organization produce products in the most efficient manner possible
C) To ensure industry leaders know about the organization
D) To ensure that employees know where the organization's products can be purchased
- ✔✔A) To help organizations understand and respond to customer needs and
expectations
True or false: In the B2B buying process, fewer levels of consideration, review, and
approval are required for more expensive purchases, unlike in the consumer buying
process. - ✔✔False
Which of the following products or services are most likely to be high-involvement
decisions? Select all that apply.
- a haircut
- an automobile
- an engagement ring
- a meal at a restaurant - ✔✔- an automobile
- an engagement ring
True or false: In the end, marketing is mostly about creating and satisfying the
consumers needs. - ✔✔False
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, _____ is the process of having one s learning validated through rewards or punishments
that will confirm that what was learned was correct.
A) Modeling
B) Reinforcement
C) Self-actualization
D) Socialization - ✔✔B) Reinforcement
Which questions should a marketer ask to assist in evaluating buyer behavior? Select all
that apply.
- How can a marketing mix address the buyers problems?
- How do potential buyers go about making purchase decisions?
- What factors influence the buyer s decision process and in what way?
- How do a buyer's characteristics influence how he or she reacts to the stimuli? - ✔✔-
How do potential buyers go about making purchase decisions?
- What factors influence the buyer s decision process and in what way?
When an organization adopts the ______ concept, it has made the attempt to know as
much about the consumer as possible and has decided to base its marketing strategy on
this information.
A) competitive
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