Answers 100% Pass
Sources of Competitive Advantage - ✔✔There are many sources of competitive
advantage including having the best-made or cheapest product, providing the best
customer service, being more convenient to buy from, having shorter product
development times, and having a well-known brand name.
organizational culture - ✔✔system of shared norms, values that guide members
behaviors
Artifacts - ✔✔The physical manifestation of an organization's culture
espoused values and norms - ✔✔the preferred values and norms explicitly stated by the
organization
enacted values and norms - ✔✔values and norms that employees exhibit based on their
observations of what actually goes on in the organization
assumptions - ✔✔Organizational values that have become so taken for granted over
time that they become the core of the company's culture
conflict culture - ✔✔shared norms for managing conflict
Emily Charlene, All Rights Reserved © 2025 1
, active conflict management norms - ✔✔resolve conflict openly
passive conflict management norms - ✔✔avoid addressing conflict
agreeable conflict management norms - ✔✔resolve conflict in a cooperative manner
disagreeable conflict management norms - ✔✔resolve conflict competitively
culture of inclusion - ✔✔the extent to which majority members value efforts to increase
minority representation, and whether the qualifications and abilities of minority
members are questioned
innovation - ✔✔the process of bringing new methods, products, or ideas into use
Radical Innovation (disruptive innovation) - ✔✔a major breakthrough that changes or
creates whole industries
systems innovation - ✔✔Creates new functionality by assembling existing parts in new
ways
incremental innovation - ✔✔an innovation that squarely builds on an established
knowledge base and steadily improves an existing product or service
Hofstede's Cultural Dimensions (6) - ✔✔power distance
individualism vs. collectivism masculinity vs. femininity
uncertainty avoidance
Emily Charlene, All Rights Reserved © 2025 2