TCU Communicating Effectively Midterm
questions well answered to pass
What are the benefits of studying communication? - correct answer ✔✔personal, professional, social
What is the communication process? - correct answer ✔✔people, the message, channel, interference,
feedback, and context
What is the actional model of communication? - correct answer ✔✔speaker sends message to listener
who receives the message
What is the interactional model of communication? - correct answer ✔✔considers feedback - listener
responds to speaker's message (take turns sending & receiving)
What is the transactional model of communication? - correct answer ✔✔simultaneous sending &
receiving of messages that occur in context
What are the themes of the text? - correct answer ✔✔competent, confident, ethical, critical thinking
What is natural nervousness? - correct answer ✔✔extra adrenaline that provides a speaker with energy
before a presentation
What is communication apprehension? - correct answer ✔✔fear or anxiety associated with
real/anticipated communication with others
What are the causes and effects of communication apprehension? - correct answer ✔✔Causes: heredity,
learned apprehension, skills deficit
Effects: internal (psychological) and external (behavioral)
, How can you manage communication apprehension? - correct answer ✔✔systematic desensitization
(physical relaxation), cognitive restructuring (think differently about worst fears), visualization (think of
yourself giving a successful presentation), skills training
What is the relationship between ethics and ethical communication? - correct answer ✔✔we figure out
what standards we use to make decisions about our messages
What are the various ethical perspectives? - correct answer ✔✔political (based on value system),
dialogical (promotes development of self & knowledge), human (responsibility to be open &
compassionate), situational (consider context)
Why is it important to have an ethical credo? - correct answer ✔✔various perspectives may be used in
decision making, gives respect to others & democratic decision making
What do ethical producers of information do? - correct answer ✔✔add to the body of knowledge, be
credible & reliable, avoid plagiarism, document resources, persuade ethically
How can you be an ethical consumer of information? - correct answer ✔✔pay attention to speaker,
tolerant & open to new ideas, don't pre-judge the speaker, provide nonverbal feedback to the speaker,
aware of your own biases
What ethical norms should you uphold? - correct answer ✔✔be on time, fully prepared to present,
truthful with credible sources, never enter/leave while someone is speaking, pay full attention, open-
minded and free of bias
What are the 3 steps of the perception process? - correct answer ✔✔Select, Organize, Interpret
What is confirmation bias in the Select process? - correct answer ✔✔focusing on messages given by
speakers that confirm the way we view the world
What is selective retention in the Select process? - correct answer ✔✔tendency to remember only the
things that confirm our beliefs
questions well answered to pass
What are the benefits of studying communication? - correct answer ✔✔personal, professional, social
What is the communication process? - correct answer ✔✔people, the message, channel, interference,
feedback, and context
What is the actional model of communication? - correct answer ✔✔speaker sends message to listener
who receives the message
What is the interactional model of communication? - correct answer ✔✔considers feedback - listener
responds to speaker's message (take turns sending & receiving)
What is the transactional model of communication? - correct answer ✔✔simultaneous sending &
receiving of messages that occur in context
What are the themes of the text? - correct answer ✔✔competent, confident, ethical, critical thinking
What is natural nervousness? - correct answer ✔✔extra adrenaline that provides a speaker with energy
before a presentation
What is communication apprehension? - correct answer ✔✔fear or anxiety associated with
real/anticipated communication with others
What are the causes and effects of communication apprehension? - correct answer ✔✔Causes: heredity,
learned apprehension, skills deficit
Effects: internal (psychological) and external (behavioral)
, How can you manage communication apprehension? - correct answer ✔✔systematic desensitization
(physical relaxation), cognitive restructuring (think differently about worst fears), visualization (think of
yourself giving a successful presentation), skills training
What is the relationship between ethics and ethical communication? - correct answer ✔✔we figure out
what standards we use to make decisions about our messages
What are the various ethical perspectives? - correct answer ✔✔political (based on value system),
dialogical (promotes development of self & knowledge), human (responsibility to be open &
compassionate), situational (consider context)
Why is it important to have an ethical credo? - correct answer ✔✔various perspectives may be used in
decision making, gives respect to others & democratic decision making
What do ethical producers of information do? - correct answer ✔✔add to the body of knowledge, be
credible & reliable, avoid plagiarism, document resources, persuade ethically
How can you be an ethical consumer of information? - correct answer ✔✔pay attention to speaker,
tolerant & open to new ideas, don't pre-judge the speaker, provide nonverbal feedback to the speaker,
aware of your own biases
What ethical norms should you uphold? - correct answer ✔✔be on time, fully prepared to present,
truthful with credible sources, never enter/leave while someone is speaking, pay full attention, open-
minded and free of bias
What are the 3 steps of the perception process? - correct answer ✔✔Select, Organize, Interpret
What is confirmation bias in the Select process? - correct answer ✔✔focusing on messages given by
speakers that confirm the way we view the world
What is selective retention in the Select process? - correct answer ✔✔tendency to remember only the
things that confirm our beliefs
