TEST BANK for Operations Management,
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods producing organizations are not involved in service activities.
True False
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods or
services.
True False
9. The use of models will guarantee the best possible decisions.
True False
10. People who work in the field of operations should have skills that include both knowledge
and people skills.
True False
11. Assembly rlines rachieved rproductivity rbut rat rthe rexpense rof rstandard rof
rliving.rTrue False
12. The roperations rmanager rhas rprimary rresponsibility rfor rmaking roperations rsystem
rdesignrdecisions, rsuch ras rsystem rcapacity rand rlocation rof rfacilities.
True False
13. The rword r"technology" ris rused ronly rto rrefer rto r"information rtechnology".
True False
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods producing organizations are not involved in service activities.
True False
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods or
services.
True False
9. The use of models will guarantee the best possible decisions.
True False
10. People who work in the field of operations should have skills that include both knowledge
and people skills.
True False
11. Assembly rlines rachieved rproductivity rbut rat rthe rexpense rof rstandard rof
rliving.rTrue False
12. The roperations rmanager rhas rprimary rresponsibility rfor rmaking roperations rsystem
rdesignrdecisions, rsuch ras rsystem rcapacity rand rlocation rof rfacilities.
True False
13. The rword r"technology" ris rused ronly rto rrefer rto r"information rtechnology".
True False
