Workplace Readiness Skills Vocabulary Questions and Answers 100% Pass

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Workplace Readiness Skills
Vocabulary Questions and Answers
100% Pass

Computer Applications - ✔✔A subclass of computer software that employs capabilities of computer

directly to a task that the user wishes to perform


Conflict Resolution - ✔✔Negotiates diplomatic solutions to interpersonal and workplace issue, solving a

disagreement in a way that satisfies both side


Creativity and Resourcefulness - ✔✔Contributes new ideas and work with initiative


Critical Thinking and Problems Solving Skills - ✔✔Analyzes and resolves problems that arise in

completing assigned tasks


Customer Service - ✔✔Identifies and addresses the needs of all customers, providing helpful, courteous,

and knowledgeable service. Uses appropriate interpersonal skills in dealing with difficult costumers


Diplomatic - ✔✔Skilled in dealing with sensitive matters or people, tactful, sensitive, to others regardless

of ones own opinions or beliefs


Diversity Awareness - ✔✔Works well with all customers and co workers




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Emily Charlene
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