1|Page
WORKPLACE READINESS
SKILLS STUDY SET QUESTIONS
AND ANSWERS 100% PASS
A company has given each of its employees a 3% annual raise. Heather receives a salary of $27,450. What
is her annual raise? - ✔✔$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due
to a budget cost, his company does not supply the personal protective equipment (PPE) needed to do his
job. Jamal should - ✔✔Refuse to work without the PPE and speak to his supervisor.
Which of the following is an example of a mission statement? - ✔✔Big Brother/Big Sister strives to make
a positive difference in the lives of children and youth.
Why is it beneficial for employers to resolve conflicts between employees? - ✔✔Better employee relations
increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the managers in
other countries. The most cost-effective solution would be to - ✔✔Conduct a web-based meeting for all
managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity o smallest in a
spreadsheet table, you should use the _____ function. - ✔✔sort
X
Emily Charlene
Author
©All Rights Reserved, 2025
, 2|Page
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan
explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a
motorized cart becomes available. What should Morgan do in this situation? - ✔✔Locate the elderly
woman and bring her the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present
her information? - ✔✔Use a balanced combination of words and graphics.
Tom is an employee at a retail store. A customer walked in one morning; Tom walks up to the customer
and greets them. What does that represent? - ✔✔Self-representation.
The purpose of Affirmative Action related to hiring is to increase - ✔✔Equal opportunity employment.
Diego wants to advance in his job. Which is the BEST option to take to improve his skills? - ✔✔Take
initiative and seek additional training.
John and Michael work at Greenfield's Nursery. They have very different personalities an working styles
but both are good employees. They have been assigned a work project to complete together. How can
they best handle the situation? - ✔✔Look for a ways to use their different strengths to determine a plan
for accomplishing the project.
Which of the following BEST describes contributing to the success of any team? - ✔✔Working
collaboratively with others.
Which of the following is the BEST use of spreadsheet software? - ✔✔Financial data.
While working as a restaurant cashier, your friends come in to eat dinner. You should - ✔✔Treat them as
you would any other customers.
X
Emily Charlene
Author
©All Rights Reserved, 2025
WORKPLACE READINESS
SKILLS STUDY SET QUESTIONS
AND ANSWERS 100% PASS
A company has given each of its employees a 3% annual raise. Heather receives a salary of $27,450. What
is her annual raise? - ✔✔$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due
to a budget cost, his company does not supply the personal protective equipment (PPE) needed to do his
job. Jamal should - ✔✔Refuse to work without the PPE and speak to his supervisor.
Which of the following is an example of a mission statement? - ✔✔Big Brother/Big Sister strives to make
a positive difference in the lives of children and youth.
Why is it beneficial for employers to resolve conflicts between employees? - ✔✔Better employee relations
increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the managers in
other countries. The most cost-effective solution would be to - ✔✔Conduct a web-based meeting for all
managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity o smallest in a
spreadsheet table, you should use the _____ function. - ✔✔sort
X
Emily Charlene
Author
©All Rights Reserved, 2025
, 2|Page
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan
explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a
motorized cart becomes available. What should Morgan do in this situation? - ✔✔Locate the elderly
woman and bring her the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present
her information? - ✔✔Use a balanced combination of words and graphics.
Tom is an employee at a retail store. A customer walked in one morning; Tom walks up to the customer
and greets them. What does that represent? - ✔✔Self-representation.
The purpose of Affirmative Action related to hiring is to increase - ✔✔Equal opportunity employment.
Diego wants to advance in his job. Which is the BEST option to take to improve his skills? - ✔✔Take
initiative and seek additional training.
John and Michael work at Greenfield's Nursery. They have very different personalities an working styles
but both are good employees. They have been assigned a work project to complete together. How can
they best handle the situation? - ✔✔Look for a ways to use their different strengths to determine a plan
for accomplishing the project.
Which of the following BEST describes contributing to the success of any team? - ✔✔Working
collaboratively with others.
Which of the following is the BEST use of spreadsheet software? - ✔✔Financial data.
While working as a restaurant cashier, your friends come in to eat dinner. You should - ✔✔Treat them as
you would any other customers.
X
Emily Charlene
Author
©All Rights Reserved, 2025
