TEST BANK
Communication in Nursing 10th Edition
Julia Balzer Riley
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other: Communication and Culture
Chapter 5: Demonstrating Warmth
Chapter 6: Showing Respect
Chapter 7: Being Genuine
Chapter 8: Being Empathetic
Chapter 9: Using Self-Disclosure
Chapter 10: Being specific
Chapter 11: Asking Questions
Chapter 12: Expressing Opinions
Chapter 13: Using Humor
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
Chapter 15: Requesting Support
Chapter 16: Overcoming Evaluation Anxiety
Chapter 17: Working with Feedback
Chapter 18: Using Relaxation technique
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
Chapter 20 Incorporating Positive Self-Talk
Chapter 21: Learning to Work Together in Groups
Chapter 22: The Changing World of Electronic Communication
Chapter 23: Learning Confrontation skills
Chapter 24: Refusing Unreasonable Requests
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
Chapter 29: Communicating at the End-of-Life
Chapter 30: Continuing the Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
capability).Learning basic communication skills involves the cognitive domain; building
confidence through a belief in the value and impact of positive communication is the
affective domain; and putting skills into action is the psychomotor domain.DIF:
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
Documentation MSC: Psychosocial Integrity
2. Thegonursegomanagergoasksgothegostaffgonursegotogoworkgoangoextragoshift.goWhichg
oresponsegobygothegostaffgonursegoisgoassertivegoandgobasedgoongorationalgobeliefs?
a. “Igodon’tgowantgoyougoupset,gosogoIgowillgoworkgoextra.”
b. “WhygodogoIgoalwaysgohavegotogocovergoextragoshifts?”
c. “Igoamgonotgoablegotogoworkgoangoextragoshift.”
d. “Ifgoyougocan’tgofindgoanyonegoelse,goIgowillgodogoit.”
ANS:C
Thegostaffgonursegomaygoturngodowngoevengoagoreasonablegorequest;goangoassertivegorespon
segoavoidsgoirrationalgobeliefs.goIrrationalgobeliefsgooccurgoasgoagoresultgoofgobeinggoanxiou
sgoaboutgoassertivenessgoorgofocusinggoongopossiblegonegativegooutcomes.DIF:goAnalysisgo
REF:gop.go8goTOP:goIntegratedgoProcess:goCommunicationgoandgoDocumentationgoMSC:g
oSafegoandgoEffectivegoCaregoEnvironment:goManagementgoofgoCare
, 3. Agonursegomanagergooffersgoagostaffgonursegoagochoicegobetweengoworkinggo8-
goorgo12-
hourgoshifts.goWhichgostatement,goifgomadegobygothegostaffgonurse,goisgononassertivegoa
ndgomaygoresultgoingoagofrustratedgoresponsegofromgothegonursegomanager?
a. “Igowantgotogodecidegothegoshiftsgoforgoallgoofgothegoothergostaffgonurses.”
b. “Dogowhatevergoyougowant.goItgodoesn’tgoreallygomattergotogome.”
c. “Thankgoyougoforgoofferinggomegoagochoice.goIgoprefergo12-hourgoshifts.”
d. “YougowillgonevergobegoablegotogogivegomegowhatgoIgoreallygowantgotogowork.”
ANS:B
Agostatementgothatgoallowsgoothersgotogomakegodecisionsgoforgoagopersongoisgoangoexample
goofgoagononassertivegostylegoofgocommunication;gothegoresponsegoofgoothersgotogoagononas
sertivegostatementgomaygoincludegodisrespect,goguilt,goanger,goorgofrustration.goStatementsg
othatgomakegochoicesgoforgoothersgoorgothatgoaregoaccusationsgoaregoexamplesgoofgoaggressi
vegostylesgoofgocommunication;gothegoresponsegoofgoothersgotogoangoaggressivegostatementg
omaygoincludegohurt,godefensiveness,goorgohumiliation.goAgostatementgothatgoallowsgomaki
nggoone’sgoowngodecisionsgoisgoangoexamplegoofgoassertivegostylegoofgocommunication;goth
egoresponsegoofgoothersgotogoangoassertivegostatementgomaygoincludegomutualgorespect.DIF:
goAnalysisgoREF:gop.go7goTOP:goIntegratedgoProcess:goCommunicationgoandgoDocumentati
ongoMSC:goSafegoandgoEffectivegoCaregoEnvironment:goManagementgoofgoCare
4. Thegonursegoisgoprovidinggocaregotogoagopatientgowhogowasgoadmittedgowithgoheartg
ofailure.goThegopatientgohasgonotgobeengofollowinggothegoprescribedgodietgoorgotakinggot
hegoprescribedgomedications.goWhichgotypegoofgocommunicationgoapproachgoisgomostg
oimportantgoforgothegonursegotogousegowithgothisgopatientgotogofacilitategoagochangegoingo
self-caregobehavior?
a. Authoritative,gohonest,goandgooutrightgocommunication
b. Assertive,goresponsible,goandgocaringgocommunication
c. Aggressive,gosympathetic,goandgorealisticgocommunication
d. Positive,goexpert,goandgofocusedgocommunication
ANS:B
Communicationgomustgobegotechnicallygoresponsible,goassertive,goandgocaringgotogofacilita
tegoagochangegoingobehavior.DIF:goKnowledge/ComprehensiongoREF:gop.go13goTOP:goInte
gratedg o Process:goCommunicationgoandgoDocumentationgoMSC:goPsychosocialgoIntegrity
5. Whichg o areg o examplesg o ofg o ag o nurseg o whog o isg o communicatingg o responsibly
?g o (Selectg o allgothatgoapply)
a. Thegonursegousesg o profanityg o tog o respondg o tog o agoclientg o whogoisg o intoxicatedg
o andg o verballygoabusive.
b. Thegonursegohelpsgoagoclientgotalkgotogofamilygomembersgoaboutgodisc
ontinuinggochemotherapy.
Communication in Nursing 10th Edition
Julia Balzer Riley
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other: Communication and Culture
Chapter 5: Demonstrating Warmth
Chapter 6: Showing Respect
Chapter 7: Being Genuine
Chapter 8: Being Empathetic
Chapter 9: Using Self-Disclosure
Chapter 10: Being specific
Chapter 11: Asking Questions
Chapter 12: Expressing Opinions
Chapter 13: Using Humor
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
Chapter 15: Requesting Support
Chapter 16: Overcoming Evaluation Anxiety
Chapter 17: Working with Feedback
Chapter 18: Using Relaxation technique
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
Chapter 20 Incorporating Positive Self-Talk
Chapter 21: Learning to Work Together in Groups
Chapter 22: The Changing World of Electronic Communication
Chapter 23: Learning Confrontation skills
Chapter 24: Refusing Unreasonable Requests
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
Chapter 29: Communicating at the End-of-Life
Chapter 30: Continuing the Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
capability).Learning basic communication skills involves the cognitive domain; building
confidence through a belief in the value and impact of positive communication is the
affective domain; and putting skills into action is the psychomotor domain.DIF:
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
Documentation MSC: Psychosocial Integrity
2. Thegonursegomanagergoasksgothegostaffgonursegotogoworkgoangoextragoshift.goWhichg
oresponsegobygothegostaffgonursegoisgoassertivegoandgobasedgoongorationalgobeliefs?
a. “Igodon’tgowantgoyougoupset,gosogoIgowillgoworkgoextra.”
b. “WhygodogoIgoalwaysgohavegotogocovergoextragoshifts?”
c. “Igoamgonotgoablegotogoworkgoangoextragoshift.”
d. “Ifgoyougocan’tgofindgoanyonegoelse,goIgowillgodogoit.”
ANS:C
Thegostaffgonursegomaygoturngodowngoevengoagoreasonablegorequest;goangoassertivegorespon
segoavoidsgoirrationalgobeliefs.goIrrationalgobeliefsgooccurgoasgoagoresultgoofgobeinggoanxiou
sgoaboutgoassertivenessgoorgofocusinggoongopossiblegonegativegooutcomes.DIF:goAnalysisgo
REF:gop.go8goTOP:goIntegratedgoProcess:goCommunicationgoandgoDocumentationgoMSC:g
oSafegoandgoEffectivegoCaregoEnvironment:goManagementgoofgoCare
, 3. Agonursegomanagergooffersgoagostaffgonursegoagochoicegobetweengoworkinggo8-
goorgo12-
hourgoshifts.goWhichgostatement,goifgomadegobygothegostaffgonurse,goisgononassertivegoa
ndgomaygoresultgoingoagofrustratedgoresponsegofromgothegonursegomanager?
a. “Igowantgotogodecidegothegoshiftsgoforgoallgoofgothegoothergostaffgonurses.”
b. “Dogowhatevergoyougowant.goItgodoesn’tgoreallygomattergotogome.”
c. “Thankgoyougoforgoofferinggomegoagochoice.goIgoprefergo12-hourgoshifts.”
d. “YougowillgonevergobegoablegotogogivegomegowhatgoIgoreallygowantgotogowork.”
ANS:B
Agostatementgothatgoallowsgoothersgotogomakegodecisionsgoforgoagopersongoisgoangoexample
goofgoagononassertivegostylegoofgocommunication;gothegoresponsegoofgoothersgotogoagononas
sertivegostatementgomaygoincludegodisrespect,goguilt,goanger,goorgofrustration.goStatementsg
othatgomakegochoicesgoforgoothersgoorgothatgoaregoaccusationsgoaregoexamplesgoofgoaggressi
vegostylesgoofgocommunication;gothegoresponsegoofgoothersgotogoangoaggressivegostatementg
omaygoincludegohurt,godefensiveness,goorgohumiliation.goAgostatementgothatgoallowsgomaki
nggoone’sgoowngodecisionsgoisgoangoexamplegoofgoassertivegostylegoofgocommunication;goth
egoresponsegoofgoothersgotogoangoassertivegostatementgomaygoincludegomutualgorespect.DIF:
goAnalysisgoREF:gop.go7goTOP:goIntegratedgoProcess:goCommunicationgoandgoDocumentati
ongoMSC:goSafegoandgoEffectivegoCaregoEnvironment:goManagementgoofgoCare
4. Thegonursegoisgoprovidinggocaregotogoagopatientgowhogowasgoadmittedgowithgoheartg
ofailure.goThegopatientgohasgonotgobeengofollowinggothegoprescribedgodietgoorgotakinggot
hegoprescribedgomedications.goWhichgotypegoofgocommunicationgoapproachgoisgomostg
oimportantgoforgothegonursegotogousegowithgothisgopatientgotogofacilitategoagochangegoingo
self-caregobehavior?
a. Authoritative,gohonest,goandgooutrightgocommunication
b. Assertive,goresponsible,goandgocaringgocommunication
c. Aggressive,gosympathetic,goandgorealisticgocommunication
d. Positive,goexpert,goandgofocusedgocommunication
ANS:B
Communicationgomustgobegotechnicallygoresponsible,goassertive,goandgocaringgotogofacilita
tegoagochangegoingobehavior.DIF:goKnowledge/ComprehensiongoREF:gop.go13goTOP:goInte
gratedg o Process:goCommunicationgoandgoDocumentationgoMSC:goPsychosocialgoIntegrity
5. Whichg o areg o examplesg o ofg o ag o nurseg o whog o isg o communicatingg o responsibly
?g o (Selectg o allgothatgoapply)
a. Thegonursegousesg o profanityg o tog o respondg o tog o agoclientg o whogoisg o intoxicatedg
o andg o verballygoabusive.
b. Thegonursegohelpsgoagoclientgotalkgotogofamilygomembersgoaboutgodisc
ontinuinggochemotherapy.
