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Egyptians - CORRECT ANSWER-Which of the following civilizations was the
first to infuse essential oils from the leaves, bark, and blossoms of plants for
use as perfumes and for purification purposes?
Lips - CORRECT ANSWER-During the Middle Ages, women wore colored
makeup on their:
Egyptian era - CORRECT ANSWER-During the ____________, women
commonly used henna to add color to their lips and cheeks.
Volunteer - CORRECT ANSWER-In order to get experience providing
hairstyling services on film and TV sets, you should be prepared to _____ for a
period of time.
Marketing - CORRECT ANSWER-To be successful salon manager, you must
have an aptitude for math and accounting and understand:
Sebastian International - CORRECT ANSWER-In 2003, ______ introduced the
first consumer-oriented DVD to the professional salon industry in order to
speak directly to the consumer.
,Ethics - CORRECT ANSWER-Which of these terms refers to the moral
principles by which we live and work?
Make time management a habit - CORRECT ANSWER-Which of the following
is one of the recommended strategies for effectively managing your time?
Aggressive - CORRECT ANSWER-In order to be diplomatic, you should be
assertive rather than:
Rhythms - CORRECT ANSWER-When we pay attention to our natural
________, we can learn how to manage our time efficiently.
A game plan - CORRECT ANSWER-The conscious act of planning your life
rather than just letting things happen
Management - CORRECT ANSWER-Self- __________ involves knowing what
you want to achieve and keeping yourself on track so that you do eventually
achieve your goal.
body posture and movements - CORRECT ANSWER-The key to prevent
repetitive motion injury is to be aware of:
level - CORRECT ANSWER-Your back and shoulders should be relaxed and __
when you are providing client services.
ergonomics - CORRECT ANSWER-The science of how a workplace can best be
designed for comfort, safety ,efficiency, and productivity is:
,physical presentation - CORRECT ANSWER-Your posture, as well as the way
you walk and move.
insecure - CORRECT ANSWER-People who create conflict wherever they go
typically do so because they are feeling:
Make the client happy enough to pay for the service and return in the future -
CORRECT ANSWER-In handling a client who is dissatisfied with a service, the
ultimate goal is to:
show and tell - CORRECT ANSWER-Step 6 of the 10-step consultation method
is:
trust - CORRECT ANSWER-to earn clients'_____ and loyalty, you should set
aside a few minutes to take new clients on a quick tour of the salon, smile, and
be yourself.
Honorific - CORRECT ANSWER-When you meet an older client for the first
time, it is recommended that you address her with a ______, such as "Mrs.
Smith."
slang - CORRECT ANSWER-it is best to avoid using _____ when conversing
with clients.
effective communication - CORRECT ANSWER-The act of sharing information
between two people (or groups of people) so that the information is
successfully understood.
, guests - CORRECT ANSWER-Instead of the term client, patrons of day spas
are commonly called:
round-shaped - CORRECT ANSWER-Cocci are bacteria that are:
diplococci - CORRECT ANSWER-Bacteria that grow in pairs and can cause
pneumonia are
protoplasm - CORRECT ANSWER-Bacteria generally consist of an outer cell
wall containing a liquid called:
bacterial infection - CORRECT ANSWER-The presence of pus is a sign of:
pediculosis capitis - CORRECT ANSWER-which of the following is a condition
caused by an infestation of head lice?
OSHA - CORRECT ANSWER-Which agency publishes the guidelines known as
Universal Precautions?
1 minute - CORRECT ANSWER-When washing your hands, you apply soap,
lather and scrub your hands and under the free edges of nails with a nail brush
for at least:
killing germs on the hands - CORRECT ANSWER-Antiseptics are effective for:
10 minutes - CORRECT ANSWER-When disinfecting a whirlpool foot spa after
use by a client, you must circulate the disinfectant for __________ or for the
time recommended by the manufacturer.