7 BREW CREW HANDBOOK EXAM
QUESTIONS AND CORRECT ANSWERS
What is the foundation of our success and how do we hold fast to it?
The people and culture. How we make customers feel.
What is our "first job" at 7 Brew?
To take care of the team and have each others backs.
-
If you get sick at 11 pm and have a shift the following morning at 6 am, how
should you reach out to your manager to let them know?
Call them.
-
What affect should the music we play in the stand have on our team and
customers?
Should be uplifting and clean!
What is allowed under dress code?
Jeans
-
What is the correct sequence for relaying orders back?
Size, temperature, modifications, name, finishing details
-
Who is the first team member that our customer interacts with when they pull
into the drive thru?
Texter
-
,Which position is the foundational role in the stand? Why?
Lane:
- Makes a genuine and unique connection with the customer.
- Calls back orders to the crew.
- Takes payment.
- Ensures all drinks we hand out are as-ordered and top-quality.
- Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
- Moves quickly to ensure a short wait time for the customer.
-
If a customer orders a Large Brunette, what clarifying question should you ask
them?
Would you like that hot, iced, or chilled?
"Translate" this order from a customer to your teammates in the correct
sequence: "I need a Triple 7 made with whole milk, over ice. Large, please."
I need a large, iced, whole milk, triple 7.
-
What is the lane position's job after the customer has paid and while the drink is
still being made?
Make a connection with the customer and makes sure the correct drink is
handed to the customer
-
Which position handles finishing details?
Milk
-
Espresso
Strong coffee made by pressing a small amount of steam through ground coffee
beans.
Double Shot
, 7 Brew espresso machines always dispense double shots. A double shot is the
espresso from one shot tin (A single shot is half of a shot tin)
Pull
The action of using an espresso machine to make a double shot.
Shot window
This is the amount of time it takes for the hot steam in the espresso machine to
flow through the coffee grinds and
dispense a 7 Brew double shot. This process should take between 17 and 27
seconds
Portafilter
This is a filter that we fill with coffee grinds and lock into the espresso machine.
When the espresso machine forces steam through the grinds, the tiny holes in
the filter allow the freshly made espresso to flow out without letting coffee
grinds leak into the shot tin.
The _________ holds the coffee beans
Hopper
-
The _________________ grind the beans (inside the grinder)
Grinding burrs
-
The ______________ holds the fresh grinds
Dosing chamber
-
Move the _______________ back and forth twice to dispense two 7-gram
portions of grinds into your portafilter for a 14-gram total portion
Dosing lever
-
Tamping
QUESTIONS AND CORRECT ANSWERS
What is the foundation of our success and how do we hold fast to it?
The people and culture. How we make customers feel.
What is our "first job" at 7 Brew?
To take care of the team and have each others backs.
-
If you get sick at 11 pm and have a shift the following morning at 6 am, how
should you reach out to your manager to let them know?
Call them.
-
What affect should the music we play in the stand have on our team and
customers?
Should be uplifting and clean!
What is allowed under dress code?
Jeans
-
What is the correct sequence for relaying orders back?
Size, temperature, modifications, name, finishing details
-
Who is the first team member that our customer interacts with when they pull
into the drive thru?
Texter
-
,Which position is the foundational role in the stand? Why?
Lane:
- Makes a genuine and unique connection with the customer.
- Calls back orders to the crew.
- Takes payment.
- Ensures all drinks we hand out are as-ordered and top-quality.
- Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
- Moves quickly to ensure a short wait time for the customer.
-
If a customer orders a Large Brunette, what clarifying question should you ask
them?
Would you like that hot, iced, or chilled?
"Translate" this order from a customer to your teammates in the correct
sequence: "I need a Triple 7 made with whole milk, over ice. Large, please."
I need a large, iced, whole milk, triple 7.
-
What is the lane position's job after the customer has paid and while the drink is
still being made?
Make a connection with the customer and makes sure the correct drink is
handed to the customer
-
Which position handles finishing details?
Milk
-
Espresso
Strong coffee made by pressing a small amount of steam through ground coffee
beans.
Double Shot
, 7 Brew espresso machines always dispense double shots. A double shot is the
espresso from one shot tin (A single shot is half of a shot tin)
Pull
The action of using an espresso machine to make a double shot.
Shot window
This is the amount of time it takes for the hot steam in the espresso machine to
flow through the coffee grinds and
dispense a 7 Brew double shot. This process should take between 17 and 27
seconds
Portafilter
This is a filter that we fill with coffee grinds and lock into the espresso machine.
When the espresso machine forces steam through the grinds, the tiny holes in
the filter allow the freshly made espresso to flow out without letting coffee
grinds leak into the shot tin.
The _________ holds the coffee beans
Hopper
-
The _________________ grind the beans (inside the grinder)
Grinding burrs
-
The ______________ holds the fresh grinds
Dosing chamber
-
Move the _______________ back and forth twice to dispense two 7-gram
portions of grinds into your portafilter for a 14-gram total portion
Dosing lever
-
Tamping
