BUSI 7140 EXAM WITH COMPLETE SOLUTIONS 100% VERIFIED
Kotter's Change Model - ANSWER 1. Establish a sense of urgency
2. Create the guiding coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower the broad-based action
6. Generate short-term wins
7. Consolidate gains and produce more change
8. Anchor new approaches in the culture
Expectancy Theory - ANSWER Effort = performance = results
Integrated Life - ANSWER Leaders must know how to integrate and balance every
aspect of their life (family life, personal life, professional life, including community and
friends).
Feedback Triggers - ANSWER Truth - substance gets to us
Relationship - person gets to us
Identity - messes with our identity
Stress - ANSWER Psychological response to demands exceeding our capacity
Types of Stress - ANSWER Hindrance - Hinders progress
, Challenge - Opportunities to improve
Type A & Stres - ANSWER Experiences more stress
See's things as more stressful
Organizational Power - ANSWER Derived from the job
Organizational Power Types - ANSWER Legitimate - "formal power" in a position of
authority
Reward - control over resources/rewards
Coercive - control over punishments
Personal Power - ANSWER Derived from who you are and what you bring to the table
Types of Personal Power - ANSWER Expert Power - expertise, skill, or knowledge
Referent Power - people want to be associated with you
Most Effective Influence Tactics - ANSWER Rational Persuasion
Consultation
Inspirational
Moderately Effective Influence Tactics - ANSWER Ingratiation
Kotter's Change Model - ANSWER 1. Establish a sense of urgency
2. Create the guiding coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower the broad-based action
6. Generate short-term wins
7. Consolidate gains and produce more change
8. Anchor new approaches in the culture
Expectancy Theory - ANSWER Effort = performance = results
Integrated Life - ANSWER Leaders must know how to integrate and balance every
aspect of their life (family life, personal life, professional life, including community and
friends).
Feedback Triggers - ANSWER Truth - substance gets to us
Relationship - person gets to us
Identity - messes with our identity
Stress - ANSWER Psychological response to demands exceeding our capacity
Types of Stress - ANSWER Hindrance - Hinders progress
, Challenge - Opportunities to improve
Type A & Stres - ANSWER Experiences more stress
See's things as more stressful
Organizational Power - ANSWER Derived from the job
Organizational Power Types - ANSWER Legitimate - "formal power" in a position of
authority
Reward - control over resources/rewards
Coercive - control over punishments
Personal Power - ANSWER Derived from who you are and what you bring to the table
Types of Personal Power - ANSWER Expert Power - expertise, skill, or knowledge
Referent Power - people want to be associated with you
Most Effective Influence Tactics - ANSWER Rational Persuasion
Consultation
Inspirational
Moderately Effective Influence Tactics - ANSWER Ingratiation
