NEW 2025 SWA TEST 2 QUESTIONS AND
ANSWERS
As you are walking to the lounge, you see a person coming towards you. You
notice that this individual does not have on any type of badge. What do you do?
- ANSWER Request badge.
Security Searching
While conducting your security search on an originator, you find a box cutter.
What do you do next? - ANSWER Inform the Captain and the "A" Flight
Attendant
At the end of boarding, you are advised by a Pilot that he is deadheading and is
a FFDO. Do you need to advise the FAMs that are on board? - ANSWER Yes
A passenger in the bulkhead row refuses to store their luggage in the overhead
bin. What threat level is this? - ANSWER Threat Level 1
In flight and at any threat level of security, who do you need to notify as the
security coordinator? - ANSWER Captain
You have notified the Captain of a Passenger that yelled and hit you. What
happens with the Flight Deck door and the clear zone? - ANSWER Lock down
is engaged under the disruption is resolved. Traffic between flight deck and
cabin is stopped. The clear zone is protected.
You have just restrained a perpetrator but they are continuing to fight. What do
you do? - ANSWER Keep trying to de-escalate them. Remain in touch with
, the Captain. If the person is fighting and kicking, then the restraints can be
applied to the legs for protection of the Crew and other Customers.
Where is the LRBL? - ANSWER aft galley-service door
You are working a Crew change and taking care of the Crew's bags. You notice
a young gentleman walking down the jetway and start to open the door to walk
down to the ramp. You do not notice a SWA badge or a local airport badge.
What do you do? - ANSWER ask to see their badge
At boarding, you identify a young male that is not making eye contact with you,
did not respond to your greeting and is nervous and slightly sweating. He
chooses a seat in the last row. Your gut feeling alerts you to call the Flight
Attendant in the aft portion of the aircraft to see if they have the same gut
feeling about him. You both feel that something is different with this Passenger.
He starts to fiddle with something in his shoe and then attempts to head towards
the lavatory. What do you do first? - ANSWER Strike up a conversation with
the Customer.
During your preflight briefing with the Ops Agent, they inform you that you
have a LEO and FAM preboarding the aircraft. What do you need to ensure
occurs when they board the aircraft? - ANSWER "A" must privately inform
each armed person that there are other armed persons on the aircraft
As you are boarding the aircraft as the "C" Flight Attendant you notice a verbal
altercation between two Passengers over a seat. As you approach you realize the
two Passengers becoming angrier and using foul language. What must you do? -
ANSWER work through the "5 Step Approach", be kind and firm, try to
establish a rapport and offer options
ANSWERS
As you are walking to the lounge, you see a person coming towards you. You
notice that this individual does not have on any type of badge. What do you do?
- ANSWER Request badge.
Security Searching
While conducting your security search on an originator, you find a box cutter.
What do you do next? - ANSWER Inform the Captain and the "A" Flight
Attendant
At the end of boarding, you are advised by a Pilot that he is deadheading and is
a FFDO. Do you need to advise the FAMs that are on board? - ANSWER Yes
A passenger in the bulkhead row refuses to store their luggage in the overhead
bin. What threat level is this? - ANSWER Threat Level 1
In flight and at any threat level of security, who do you need to notify as the
security coordinator? - ANSWER Captain
You have notified the Captain of a Passenger that yelled and hit you. What
happens with the Flight Deck door and the clear zone? - ANSWER Lock down
is engaged under the disruption is resolved. Traffic between flight deck and
cabin is stopped. The clear zone is protected.
You have just restrained a perpetrator but they are continuing to fight. What do
you do? - ANSWER Keep trying to de-escalate them. Remain in touch with
, the Captain. If the person is fighting and kicking, then the restraints can be
applied to the legs for protection of the Crew and other Customers.
Where is the LRBL? - ANSWER aft galley-service door
You are working a Crew change and taking care of the Crew's bags. You notice
a young gentleman walking down the jetway and start to open the door to walk
down to the ramp. You do not notice a SWA badge or a local airport badge.
What do you do? - ANSWER ask to see their badge
At boarding, you identify a young male that is not making eye contact with you,
did not respond to your greeting and is nervous and slightly sweating. He
chooses a seat in the last row. Your gut feeling alerts you to call the Flight
Attendant in the aft portion of the aircraft to see if they have the same gut
feeling about him. You both feel that something is different with this Passenger.
He starts to fiddle with something in his shoe and then attempts to head towards
the lavatory. What do you do first? - ANSWER Strike up a conversation with
the Customer.
During your preflight briefing with the Ops Agent, they inform you that you
have a LEO and FAM preboarding the aircraft. What do you need to ensure
occurs when they board the aircraft? - ANSWER "A" must privately inform
each armed person that there are other armed persons on the aircraft
As you are boarding the aircraft as the "C" Flight Attendant you notice a verbal
altercation between two Passengers over a seat. As you approach you realize the
two Passengers becoming angrier and using foul language. What must you do? -
ANSWER work through the "5 Step Approach", be kind and firm, try to
establish a rapport and offer options
