MSSC 4.0 Quality Practices & Measurements
UPDATED Exam Questions and
CORRECT Answers
What happens when you eliminate quality variances? - CORRECT ANSWER - You
Improved process quality.
Spreadsheets are used to perform calculations in ____. - CORRECT ANSWER - Rows and
columns
Spreadsheets are used to form ___. - CORRECT ANSWER - graphs
To make sure the appropriate parties are notified, use a __________. - CORRECT
ANSWER - Predetermined distribution list
First piece inspection is required for __________. - CORRECT ANSWER - Documenting
repeatable setups
To identify and eliminate waste activities proves a company is operating in __________. -
CORRECT ANSWER - A continuous improvement environment
A history of dependability and customer satisfaction should be considered when __________. -
CORRECT ANSWER - Evaluating a potential supplier
Of the four roles of management, controlling covers: - CORRECT ANSWER - Monitoring
actual to standard work performance
To reduce variation, minimize defects, and to shorten cycle time are considered __________
goals. - CORRECT ANSWER - Quality
,Everyone within an organization is responsible for __________ quality. - CORRECT
ANSWER - Improving
Product development teams should perform a(n) __________ as early as possible during their
design process. - CORRECT ANSWER - Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - CORRECT ANSWER - systematic
group of activities used to recognize and evaluate potential systems, products or process failures
Greater variations in a process may occur when __________. - CORRECT ANSWER -
Unapproved process adjustments are performed
The purpose of ISO 9000 is to help companies __________. - CORRECT ANSWER -
Improve Quality
The quality plan documents how the company is going to reach its quality goals in the scope of
the __________. - CORRECT ANSWER - Quality management system
An employee should report to their supervisor if the following situation occurs: - CORRECT
ANSWER - There is an increase in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - CORRECT
ANSWER - Most cost effective
__________ should be validated and approved to ensure accuracy. - CORRECT
ANSWER - Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________ operation. -
CORRECT ANSWER - Just In Time (JIT)
, 5S is a lean manufacturing technique that focuses on creating a(n) __________. - CORRECT
ANSWER - Clean and orderly work area
Companies often __________ to create a baseline measurement for improvements in machine
performance. - CORRECT ANSWER - Establish a metric
The performance of the product as viewed by the customer is ultimately the most important
measure of __________. - CORRECT ANSWER - Product quality
The number of defects produced is a measure of __________ - CORRECT ANSWER -
The effectiveness of a quality assurance system
The systematic way to eliminate activities that do not add value to the product in all processes
from customer order to delivery is called __________. - CORRECT ANSWER - Lean
manufacturing
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________. - CORRECT ANSWER - TQM, Total Quality Management
Total Quality Management - CORRECT ANSWER - managing the entire organization so
that it excels on all dimensions of products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS. - CORRECT ANSWER - Six Sigma
A worker should __________ any time the worker notices a minor quality problem that is not
critical to product function or performance. - CORRECT ANSWER - Notify the supervisor
to determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. - CORRECT
ANSWER - supervisor
UPDATED Exam Questions and
CORRECT Answers
What happens when you eliminate quality variances? - CORRECT ANSWER - You
Improved process quality.
Spreadsheets are used to perform calculations in ____. - CORRECT ANSWER - Rows and
columns
Spreadsheets are used to form ___. - CORRECT ANSWER - graphs
To make sure the appropriate parties are notified, use a __________. - CORRECT
ANSWER - Predetermined distribution list
First piece inspection is required for __________. - CORRECT ANSWER - Documenting
repeatable setups
To identify and eliminate waste activities proves a company is operating in __________. -
CORRECT ANSWER - A continuous improvement environment
A history of dependability and customer satisfaction should be considered when __________. -
CORRECT ANSWER - Evaluating a potential supplier
Of the four roles of management, controlling covers: - CORRECT ANSWER - Monitoring
actual to standard work performance
To reduce variation, minimize defects, and to shorten cycle time are considered __________
goals. - CORRECT ANSWER - Quality
,Everyone within an organization is responsible for __________ quality. - CORRECT
ANSWER - Improving
Product development teams should perform a(n) __________ as early as possible during their
design process. - CORRECT ANSWER - Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - CORRECT ANSWER - systematic
group of activities used to recognize and evaluate potential systems, products or process failures
Greater variations in a process may occur when __________. - CORRECT ANSWER -
Unapproved process adjustments are performed
The purpose of ISO 9000 is to help companies __________. - CORRECT ANSWER -
Improve Quality
The quality plan documents how the company is going to reach its quality goals in the scope of
the __________. - CORRECT ANSWER - Quality management system
An employee should report to their supervisor if the following situation occurs: - CORRECT
ANSWER - There is an increase in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - CORRECT
ANSWER - Most cost effective
__________ should be validated and approved to ensure accuracy. - CORRECT
ANSWER - Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________ operation. -
CORRECT ANSWER - Just In Time (JIT)
, 5S is a lean manufacturing technique that focuses on creating a(n) __________. - CORRECT
ANSWER - Clean and orderly work area
Companies often __________ to create a baseline measurement for improvements in machine
performance. - CORRECT ANSWER - Establish a metric
The performance of the product as viewed by the customer is ultimately the most important
measure of __________. - CORRECT ANSWER - Product quality
The number of defects produced is a measure of __________ - CORRECT ANSWER -
The effectiveness of a quality assurance system
The systematic way to eliminate activities that do not add value to the product in all processes
from customer order to delivery is called __________. - CORRECT ANSWER - Lean
manufacturing
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________. - CORRECT ANSWER - TQM, Total Quality Management
Total Quality Management - CORRECT ANSWER - managing the entire organization so
that it excels on all dimensions of products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS. - CORRECT ANSWER - Six Sigma
A worker should __________ any time the worker notices a minor quality problem that is not
critical to product function or performance. - CORRECT ANSWER - Notify the supervisor
to determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. - CORRECT
ANSWER - supervisor
