Supervisor Level 1- GPSTC UPDATED
Exam Questions and CORRECT Answers
Autocratic management style - CORRECT ANSWER - management style where all
decision-making is centralised, there is little delegated authority and communication is one way -
downwards. Micro-manages subprdinates.
Consultative management style - CORRECT ANSWER - is one where the manager
consults employees before making decisions.
Persuasive management style - CORRECT ANSWER - is one where the manager attempts
to sell decisions made.
Democratic Management Style - CORRECT ANSWER - seeks input from subordinates
and do what the majority of subordinates wants
chaotic management style - CORRECT ANSWER - Gives employers the power to make
all of their decisions. Management outlines company goals and each employer is responsible for
achieving their goals.
The #1 factor in productivity, morale, and retention - CORRECT ANSWER - The
relationship between employees and the immediate boss.
Management - CORRECT ANSWER - getting work done through others
Characteristics of supervisors - CORRECT ANSWER - Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities - CORRECT ANSWER - Plan
, Organize
Direct
Control
Coordinate
technical competence - CORRECT ANSWER - the ability to apply specialized knowledge
or expertise. How to do the job. New supervisors rely most on this skill.
Professional competence - CORRECT ANSWER - Proven level of ability, often linked to
qualifications issued by relevant professional bodies and compliance with their codes of practice
and standards. Understand policy and rules.
Five foundations of supervision - CORRECT ANSWER - Give clear and complete
instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have - CORRECT ANSWER - Technical skill- how to do
the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management - CORRECT ANSWER - Executive- chief, Director, sheriff- hire
and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on workers.
Exam Questions and CORRECT Answers
Autocratic management style - CORRECT ANSWER - management style where all
decision-making is centralised, there is little delegated authority and communication is one way -
downwards. Micro-manages subprdinates.
Consultative management style - CORRECT ANSWER - is one where the manager
consults employees before making decisions.
Persuasive management style - CORRECT ANSWER - is one where the manager attempts
to sell decisions made.
Democratic Management Style - CORRECT ANSWER - seeks input from subordinates
and do what the majority of subordinates wants
chaotic management style - CORRECT ANSWER - Gives employers the power to make
all of their decisions. Management outlines company goals and each employer is responsible for
achieving their goals.
The #1 factor in productivity, morale, and retention - CORRECT ANSWER - The
relationship between employees and the immediate boss.
Management - CORRECT ANSWER - getting work done through others
Characteristics of supervisors - CORRECT ANSWER - Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities - CORRECT ANSWER - Plan
, Organize
Direct
Control
Coordinate
technical competence - CORRECT ANSWER - the ability to apply specialized knowledge
or expertise. How to do the job. New supervisors rely most on this skill.
Professional competence - CORRECT ANSWER - Proven level of ability, often linked to
qualifications issued by relevant professional bodies and compliance with their codes of practice
and standards. Understand policy and rules.
Five foundations of supervision - CORRECT ANSWER - Give clear and complete
instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have - CORRECT ANSWER - Technical skill- how to do
the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management - CORRECT ANSWER - Executive- chief, Director, sheriff- hire
and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on workers.
