and Answers
Segmentation ✅✅Diving a market into separate groups (ask "who could we exchange
with?")
Geographic Segmentation ✅✅Based on differences in geographic regions, population
density, population size, or climate
(LEAST ACCURATE, LEAST EXPENSIVE)
Demographic Segmentation ✅✅Based on differences in age, gender, income, level of
education, social class, family composition, religion, or ethnicity
Psychographic Segmentation ✅✅Based on differences in personality, motives, or lifestyle
Behavioral Segmentation ✅✅Based on benefits and usage situations
(MOST ACCURATE, MOST EXPENSIVE)
,Types of Behavioral Segmentation ✅✅Brand-loyal shoppers - high brand sensitivity, low
price sensitivity
Deal shoppers - high brand sensitivity, high price sensitivity
Price shoppers - low brand sensitivity, high price sensitivity
Convenience shoppers - low brand sensitivity, low price sensitivity
5 characteristics of a good segmentation plan ✅✅*Measurable* - individuals can be
assigned a segment and counted
*Accessible* - individuals in segment can be reached
*Durable* - membership is constant
*Substantial* - segment is large enough for profit
*Unique needs* - needs are homogeneous in segments and hetero across segments
Segmentation Matrix ✅✅Differentiates a type of product by different characteristics and
compares them
, Person by situation matrix ✅✅
Criteria for selecting segments ✅✅Market size
Expected growth
Competitive position
Cost to reach
Maximize company profit
Positioning ✅✅Developing a unique selling prop for the targeted groups and delivering on
it
Choosing a value positioning strategy ✅✅Green = good, yellow = okay, red = avoid
Unique Selling Proposition (USP) ✅✅Strategy of differentiating a product by
communicating its unique attributes