Case Management Final Exam Study
Guide
(CHAPTER 1) Case Management Definition - ANS--A innovative, collaborative manner
concerning planning assessment, coordination, teaching, modeling and advocacy that goal
to decorate the top of the line social functioning of the consumer served and wonderful
outcomes for the organisation
(CHAPTER 2) Deinstitutionalization in the Nineteen Seventies and the effect on Case
Management - ANS--Had advantageous and bad impacts...
Positive:
-launched people who have been forced to live in psychiatric institutions
Negatives:
-humans had been homeless once released, some require isolation for treatment
(CHAPTER 3) Roles in case management:
Advocate, broker, coordinator, representative, fee containment - ANS-1. Advocate
-speaks on behalf of clients whilst they are not able to achieve this. The case supervisor
represents the hobbies of the purchaser, assisting to benefit get right of entry to to offerings
or improve their pleasant
-@ organizational level, the case manager serves as a community organizer who influences
the rules that manipulate eligibility and get admission to to provider
2. Broker
-function wherein the case supervisor hyperlinks consumer with needed services
-broking allows the patron select the most suitable service and negotiates the terms of
service delivery
three. Coordinator
-position in which the case manager works with different specialists and organization
personnel to ensure that services are integrated and to expedite provider
-The case supervisor can assist the purchaser with problems consisting of ineligibility,
seemingly closed doors, poor carrier quality, and irrelevant services
four. Consultant
-an out of doors expert with the information to identify a hassle, study it, and make
recommendations
-An agency many want assistance with such matters as cost analysis, best manipulate, and
organizational structure
five. Cost Containment
-company representative who follows guidelines for allocating resources and advocates for
the client's needs
(CHAPTER 4) Confidentiality and Exceptions - ANS--Fundamental to growing a courting
between the helper and the patron
-Information disclosed throughout the helping process is stored in confidence
-Confidentiality facilitates the client experience loose to percentage worries and troubles
-Trust between the helper and the patron is a prerequisite to the success in their dating
, EXCEPTIONS:
-Entering data into digital machine,
-Talking to colleagues at some stage in session, or
-Working under supervision
-Case supervisor maintains customer facts exclusive except...
-if the consumer has been not noted or abused and is a baby or reviews overlook or abuse
of children
(CHAPTER 5) Cultural Humility - ANS--Humility accepts the possibility of saying the wrong
thing (the culturally humble man or woman dangers getting it incorrect and embarrassing
herself, because enticing with the other person is extra essential than saving face)
-Represents a shift in consciousness from self assurance in one's very own know-how to
deference to every other's information
-It's a preference to learn, no longer a desire to be learned, opens up the conversation
-Be culturally aware (each of our own and others cultures)
-Ask the customer to train you about their subculture
-We want to train ourselves about the nature of social range, white privilege, and oppression
to race, ethnicity, national beginning, intercourse, sexual orientation, age, marital reputation,
affairs of state, religion, and mental or bodily improvement
(CHAPTER 6) Phase of evaluation - ANS--Assessment way appraisal or evaluation of a
state of affairs, the man or woman(s) worried, or both
-As the initial stage in case management, evaluation commonly makes a speciality of
identifying the trouble and the
resources needed to remedy it
(CHAPTER 7) Critical competencies wished in an Interview - ANS-1. Proper Introduction or
Greeting the purchaser
(Face the patron squarely, undertake an open posture, preserve proper eye contact, try to be
pretty secure)
-Professionalism, Confidence and Competence, Purpose and Role, Informed
Consent/Confidentiality
2. Effective Communication Skills(Nonverbal and verbal)
three. Listening (Attending Behavior, lively Listening, Silence whilst appropriate)
4. Responding(Minimal Responses, easy encouragement, reflective listening,
rephrasing/paraphrasing, labeling feelings, cultural sensitivity, and many others.)
(CHAPTER eight) Client and case manager making ready remedy plan - ANS--Service
planning delivery
-Case Manager and the purchaser decide the stairs vital to reach the aim
-Continue to study and assess the hassle, expand a plan, use an informational device,
gather additional facts, record
(CHAPTER nine) Case files - ANS--A collection of statistics approximately the customer,
accumulated through the years through diverse specialists
-Information wanted for the case document depends on the person's case and the
organization's dreams
-Many instances contain medical, mental, social, educational, and vocational facts
three elements of an interview... - ANS-Contains 3 specific degrees:
-The Beginning: a time to establish not unusual knowledge-Important activities encompass
greeting the patron, organising awareness, clarifying roles, exploring/offering problems, and
answering questions
Guide
(CHAPTER 1) Case Management Definition - ANS--A innovative, collaborative manner
concerning planning assessment, coordination, teaching, modeling and advocacy that goal
to decorate the top of the line social functioning of the consumer served and wonderful
outcomes for the organisation
(CHAPTER 2) Deinstitutionalization in the Nineteen Seventies and the effect on Case
Management - ANS--Had advantageous and bad impacts...
Positive:
-launched people who have been forced to live in psychiatric institutions
Negatives:
-humans had been homeless once released, some require isolation for treatment
(CHAPTER 3) Roles in case management:
Advocate, broker, coordinator, representative, fee containment - ANS-1. Advocate
-speaks on behalf of clients whilst they are not able to achieve this. The case supervisor
represents the hobbies of the purchaser, assisting to benefit get right of entry to to offerings
or improve their pleasant
-@ organizational level, the case manager serves as a community organizer who influences
the rules that manipulate eligibility and get admission to to provider
2. Broker
-function wherein the case supervisor hyperlinks consumer with needed services
-broking allows the patron select the most suitable service and negotiates the terms of
service delivery
three. Coordinator
-position in which the case manager works with different specialists and organization
personnel to ensure that services are integrated and to expedite provider
-The case supervisor can assist the purchaser with problems consisting of ineligibility,
seemingly closed doors, poor carrier quality, and irrelevant services
four. Consultant
-an out of doors expert with the information to identify a hassle, study it, and make
recommendations
-An agency many want assistance with such matters as cost analysis, best manipulate, and
organizational structure
five. Cost Containment
-company representative who follows guidelines for allocating resources and advocates for
the client's needs
(CHAPTER 4) Confidentiality and Exceptions - ANS--Fundamental to growing a courting
between the helper and the patron
-Information disclosed throughout the helping process is stored in confidence
-Confidentiality facilitates the client experience loose to percentage worries and troubles
-Trust between the helper and the patron is a prerequisite to the success in their dating
, EXCEPTIONS:
-Entering data into digital machine,
-Talking to colleagues at some stage in session, or
-Working under supervision
-Case supervisor maintains customer facts exclusive except...
-if the consumer has been not noted or abused and is a baby or reviews overlook or abuse
of children
(CHAPTER 5) Cultural Humility - ANS--Humility accepts the possibility of saying the wrong
thing (the culturally humble man or woman dangers getting it incorrect and embarrassing
herself, because enticing with the other person is extra essential than saving face)
-Represents a shift in consciousness from self assurance in one's very own know-how to
deference to every other's information
-It's a preference to learn, no longer a desire to be learned, opens up the conversation
-Be culturally aware (each of our own and others cultures)
-Ask the customer to train you about their subculture
-We want to train ourselves about the nature of social range, white privilege, and oppression
to race, ethnicity, national beginning, intercourse, sexual orientation, age, marital reputation,
affairs of state, religion, and mental or bodily improvement
(CHAPTER 6) Phase of evaluation - ANS--Assessment way appraisal or evaluation of a
state of affairs, the man or woman(s) worried, or both
-As the initial stage in case management, evaluation commonly makes a speciality of
identifying the trouble and the
resources needed to remedy it
(CHAPTER 7) Critical competencies wished in an Interview - ANS-1. Proper Introduction or
Greeting the purchaser
(Face the patron squarely, undertake an open posture, preserve proper eye contact, try to be
pretty secure)
-Professionalism, Confidence and Competence, Purpose and Role, Informed
Consent/Confidentiality
2. Effective Communication Skills(Nonverbal and verbal)
three. Listening (Attending Behavior, lively Listening, Silence whilst appropriate)
4. Responding(Minimal Responses, easy encouragement, reflective listening,
rephrasing/paraphrasing, labeling feelings, cultural sensitivity, and many others.)
(CHAPTER eight) Client and case manager making ready remedy plan - ANS--Service
planning delivery
-Case Manager and the purchaser decide the stairs vital to reach the aim
-Continue to study and assess the hassle, expand a plan, use an informational device,
gather additional facts, record
(CHAPTER nine) Case files - ANS--A collection of statistics approximately the customer,
accumulated through the years through diverse specialists
-Information wanted for the case document depends on the person's case and the
organization's dreams
-Many instances contain medical, mental, social, educational, and vocational facts
three elements of an interview... - ANS-Contains 3 specific degrees:
-The Beginning: a time to establish not unusual knowledge-Important activities encompass
greeting the patron, organising awareness, clarifying roles, exploring/offering problems, and
answering questions
