Operations Management,14th Edition
by William J Stevenson
All Chapters 1 – 19,Complete
,TableYofYContents
ChapterY01YIntroductionYtoYOperationsYManagementYCh
apterY02YCompetitiveness,YStrategy,YandYProductivityYC
hapterY03YForecasting
ChapterY04YProductYandYServiceYDesig
nYChapterY04SYReliability
ChapterY05YStrategicYCapacityYPlanningYforYProductsYandYService
sYChapterY05SYDecisionYTheory
ChapterY06YProcessYSelectionYandYFacilityYLayou
tYChapterY07YWorkYDesignYandYMeasurementYCh
apterY07SYLearningYCurves
ChapterY08YLocationYPlanningYandYAnalysis
ChapterY08SYTheYTransportationYModelYCh
Y
apterY09YManagementY ofYQualityYChapterY
10YQualityYControl
ChapterY10SYAcceptanceYSampling
ChapterY11YAggregateYPlanningYandYMasterYScheduling
ChapterY12YMRPYandYERP
Y
ChapterY13YInventoryYManagementY
ChapterY14YJITYandYLeanYOperation
sYChapterY14SYMaintenance
ChapterY15YSupplyYChainYManagemen
tYChapterY16YScheduling
ChapterY17YProjectYManagement
,ChapterY18YManagementYofYWaitingYLinesY
ChapterY19YLinearYProgramming
Chapter 01 Introduction to Operations Management
Y Y Y Y Y
Student:
1. OperationsYmanagersYareYresponsibleYforYassessingYconsumerYwantsYandYneedsYandYsellingY
andYpromotingYtheYorganization'sYgoodsYorYservices.
True False
2. Often,YtheYcollectiveYsuccessYorYfailureYofYcompanies'YoperationsYfunctionsYwillYimpactY
theYabilityYofYaYnationYtoYcompeteYwithYotherYnations.
True False
3. CompaniesYareYeitherYproducingYgoodsYorYdeliveringYservices.YThisYmeansYthatYonlyYoneYofYt
heYtwoYtypesYofYoperationsYmanagementYstrategiesYareYused.
True False
4. Operations,Ymarketing,YandYfinanceYfunctionYindependentlyYofYeachYotherYinYmo
stYorganizations.
True False
5. TheYgreaterYtheYdegreeYofYcustomerYinvolvement,YtheYmoreYchallengingYtheYdesignYa
ndYmanagementYofYoperations.
True False
, 6. GoodsYproducingYorganizationsYareYnotYinvolvedYinYserviceYactivities
.YTrue False
7. ServiceYoperationsYrequireYadditionalYinventoryYbecauseYofYtheYunpredictabilityYofYconsum
erYdemand.
True False
8. TheYvalueYofYoutputsYisYmeasuredYbyYtheYpricesYcustomersYareYwillingYtoYpayYforYgoodsY
orYservices.
True False
9. TheYuseYofYmodelsYwillYguaranteeYtheYbestYpossibleYdecisio
ns.YTrue False
10. PeopleYwhoYworkYinYtheYfieldYofYoperationsYshouldYhaveYskillsYthatYincludeYbothYknowledg
eYandYpeopleYskills.
True False
11. AssemblyYlinesYachievedYproductivityYbutYatYtheYexpenseYofYstandardYofYlivin
g.YTrue False
12. TheYoperationsYmanagerYhasYprimaryYresponsibilityYforYmakingYoperationsYsystemYdesig
nYdecisions,YsuchYasYsystemYcapacityYandYlocationYofYfacilities.
True False
True False