Cintas: SSR Written Exam UPDATED
Exam Questions and CORRECT
Answers
1. What are the Elements of our Corporate Character? - CORRECT ANSWER -
Professional
Thorough
High Principles & Moral Values
High Standards of Performance
Spartan Approach
Enthusiastic
Competitive Urgency
Positive Discontent
What is Cintas' Union Philosophy? - CORRECT ANSWER - Open Communication
mutual respect between partners and management
The RIGHT to say "Yes" and the FREEDOM to say "NO"
What is the Principle Objective? - CORRECT ANSWER - "We will exceed our customer's
expectations by maximizing the long-term value of Cintas for its shareholders and working
partners."
Explain how the review process works at Cintas. - CORRECT ANSWER - Partner
receives a review every six month for the first two years they report to the your
supervisor/manager. After two years, the reviews are annual.
What are some of the PPE requirements for SSRs? - CORRECT ANSWER - Protective
glove, latex gloves, chemical gloves, safety glasses/goggles
, What does the phrases "competitive urgency" mean? - CORRECT ANSWER - Attending
to every detail of our business with a sense of urgency, enthusiasm, professionalism, and
thoroughness
If you notice and unsafe working condition or something that could potentially lead t accident or
injury, what should you do? - CORRECT ANSWER - Fill out a Near Miss Form and
report your finding to your supervisor
What are the 5 Keys to Smith Driving? - CORRECT ANSWER - Aim High in Steering
Get the Big Picture
Keep your Eyes Moving
Leave Yourself an Out
Make Sure They See You
What are the typical uniform customer buying motives? - CORRECT ANSWER - Image,
ID/Security
Soil protection
Sanitation
Safety, Quality
Productivity
Easy to do business with
What is Cintas' open communication process? - CORRECT ANSWER - Partners are
encouraged to discuss any issues with their supervisor. If their supervisor is unable to resolve the
issue, they should go to their manager, then the HR Manager, the location safety and
improvement committee and then the GM. If the issue still be unresolved, they should use the
Cintas Direct Line procedure.
Service Supervisor --> HR Manager --> Safety & Improvement Committee --> GM --> Cintas
Direct Line
Exam Questions and CORRECT
Answers
1. What are the Elements of our Corporate Character? - CORRECT ANSWER -
Professional
Thorough
High Principles & Moral Values
High Standards of Performance
Spartan Approach
Enthusiastic
Competitive Urgency
Positive Discontent
What is Cintas' Union Philosophy? - CORRECT ANSWER - Open Communication
mutual respect between partners and management
The RIGHT to say "Yes" and the FREEDOM to say "NO"
What is the Principle Objective? - CORRECT ANSWER - "We will exceed our customer's
expectations by maximizing the long-term value of Cintas for its shareholders and working
partners."
Explain how the review process works at Cintas. - CORRECT ANSWER - Partner
receives a review every six month for the first two years they report to the your
supervisor/manager. After two years, the reviews are annual.
What are some of the PPE requirements for SSRs? - CORRECT ANSWER - Protective
glove, latex gloves, chemical gloves, safety glasses/goggles
, What does the phrases "competitive urgency" mean? - CORRECT ANSWER - Attending
to every detail of our business with a sense of urgency, enthusiasm, professionalism, and
thoroughness
If you notice and unsafe working condition or something that could potentially lead t accident or
injury, what should you do? - CORRECT ANSWER - Fill out a Near Miss Form and
report your finding to your supervisor
What are the 5 Keys to Smith Driving? - CORRECT ANSWER - Aim High in Steering
Get the Big Picture
Keep your Eyes Moving
Leave Yourself an Out
Make Sure They See You
What are the typical uniform customer buying motives? - CORRECT ANSWER - Image,
ID/Security
Soil protection
Sanitation
Safety, Quality
Productivity
Easy to do business with
What is Cintas' open communication process? - CORRECT ANSWER - Partners are
encouraged to discuss any issues with their supervisor. If their supervisor is unable to resolve the
issue, they should go to their manager, then the HR Manager, the location safety and
improvement committee and then the GM. If the issue still be unresolved, they should use the
Cintas Direct Line procedure.
Service Supervisor --> HR Manager --> Safety & Improvement Committee --> GM --> Cintas
Direct Line
