Cintas FAS SSR UPDATED ACTUAL Exam
Questions and CORRECT Answers
Principal Objective - CORRECT ANSWER - We will exceed our customers expectations
to maximize our long term value of Cintas for its shareholders and working partners
Who is the president of the First Aid and Safety Division - CORRECT ANSWER - Mark
Carter
7 KPI's - CORRECT ANSWER - First Aid, Safety, AR, Lost business, AFI, BDI, Service
Fundentals
KPI First Aid goal - CORRECT ANSWER - 100% or higher
KPI Safety goal - CORRECT ANSWER - 100% or higher
KPI AR goal - CORRECT ANSWER - Below 6%
KPI Lost Business goal - CORRECT ANSWER - Less than 3%
KPI AFI goal - CORRECT ANSWER - Less than 5.25
KPI BDI goal - CORRECT ANSWER - 3 or more per month
KPI Service Fundamentals goal - CORRECT ANSWER - 88% or higher
Positive Discontent - CORRECT ANSWER - Celebrate your successes but continue to
strive to do better
, S.A.F.E - CORRECT ANSWER - Single source provider, Adaptable programs, Five star
service, Exclusive partnerships
How many smith driving keys are there? - CORRECT ANSWER -5
Smith Driving Keys - CORRECT ANSWER - Aim high in steering, Get the big picture,
Keep your eyes moving, Leave yourself an out, Make sure they see you
Not a common buying motive for customer when choosing Cintas program - CORRECT
ANSWER - Cost
Minimum number of KPI's hit to achieve Winners Circle MONTHLY - CORRECT
ANSWER -5
Minimum number of KPI's hit to achieve Winners Circle QUARTERLY - CORRECT
ANSWER - 15
Minimum number of KPI's hit to achieve Winners Circle YEARLY - CORRECT
ANSWER - 60
The role of an SSR - CORRECT ANSWER - Grown & Retain
3 Components of Corporate Culture - CORRECT ANSWER - Principal objective,
management system, corporate character
Management System - CORRECT ANSWER - Policies and Exceptions
Corporate Character - CORRECT ANSWER - Professional, High principles and moral
values, Competitive urgency, Positive discontent, value safety of partners
Questions and CORRECT Answers
Principal Objective - CORRECT ANSWER - We will exceed our customers expectations
to maximize our long term value of Cintas for its shareholders and working partners
Who is the president of the First Aid and Safety Division - CORRECT ANSWER - Mark
Carter
7 KPI's - CORRECT ANSWER - First Aid, Safety, AR, Lost business, AFI, BDI, Service
Fundentals
KPI First Aid goal - CORRECT ANSWER - 100% or higher
KPI Safety goal - CORRECT ANSWER - 100% or higher
KPI AR goal - CORRECT ANSWER - Below 6%
KPI Lost Business goal - CORRECT ANSWER - Less than 3%
KPI AFI goal - CORRECT ANSWER - Less than 5.25
KPI BDI goal - CORRECT ANSWER - 3 or more per month
KPI Service Fundamentals goal - CORRECT ANSWER - 88% or higher
Positive Discontent - CORRECT ANSWER - Celebrate your successes but continue to
strive to do better
, S.A.F.E - CORRECT ANSWER - Single source provider, Adaptable programs, Five star
service, Exclusive partnerships
How many smith driving keys are there? - CORRECT ANSWER -5
Smith Driving Keys - CORRECT ANSWER - Aim high in steering, Get the big picture,
Keep your eyes moving, Leave yourself an out, Make sure they see you
Not a common buying motive for customer when choosing Cintas program - CORRECT
ANSWER - Cost
Minimum number of KPI's hit to achieve Winners Circle MONTHLY - CORRECT
ANSWER -5
Minimum number of KPI's hit to achieve Winners Circle QUARTERLY - CORRECT
ANSWER - 15
Minimum number of KPI's hit to achieve Winners Circle YEARLY - CORRECT
ANSWER - 60
The role of an SSR - CORRECT ANSWER - Grown & Retain
3 Components of Corporate Culture - CORRECT ANSWER - Principal objective,
management system, corporate character
Management System - CORRECT ANSWER - Policies and Exceptions
Corporate Character - CORRECT ANSWER - Professional, High principles and moral
values, Competitive urgency, Positive discontent, value safety of partners
