Business Management Exam 5 Questions with Correct Answers 2025

Business Management Exam 5: Questions
with Correct Answers 2025
OrganizationalZBehaviorZ-ZCORRECTZANSWERZ-TheZstudyZofZtheZactionsZofZpeopleZatZwork.



OrganizationalZBehaviorZtriesZtoZhelpZmanagersZnotZonlyZexlplains...Z-ZCORRECTZANSWERZ-
...ZworkplaceZbehaviorZbutZalsoZtoZpredictZit,ZsoZthatZtheyZcanZbetterZleadZandZmotivateZ

theirZemployeesZtoZperformZproductively

(individual,ZgroupZbehavior)

influenceZbehavior



ValuesZ-ZCORRECTZANSWERZ-
areZabstractZidealsZthatZguideZone'sZthinkingZandZbehaviorZacrossZallZsituations.



BehaviorZ-ZCORRECTZANSWERZ-TheZactionsZ(judgements)ZofZpeople



WhatZisZtheZFocusZofZOrganizationalZBehaviorZ(OB)?Z(6)Z-ZCORRECTZANSWERZ-1.ZEmployeeZProductivity

2.ZAbsenteeism

3.ZTurnover

4.ZOrganizationalZCitizenshipZBehavior

5.ZJobZSatisfaction

6.ZWorkplaceZMisbehavior



1.ZEmployeeZProductivityZ-ZCORRECTZANSWERZ-
AZperformanceZmeasureZofZbothZworkZefficiencyZandZeffectiveness



2.ZAbsenteeismZ-ZCORRECTZANSWERZ-TheZfailureZtoZshowZupZforZwork



3.ZTurnoverZ-ZCORRECTZANSWERZ-VoluntaryZandZinvoluntaryZpermanentZwithdrawalZfromZanZorganization

,4.ZOrganizationalZCitizenshipZBehaviorZ-ZCORRECTZANSWERZ-
DiscretionaryZbehaviorZthat'sZnotZpartZofZanZemployee'sZformalZjobZrequirements,ZbutZwhichZpromotesZthe
ZeffectiveZfunctioningZofZtheZorganization




5.ZJobZSatisfactionZ-ZCORRECTZANSWERZ-
AnZemployee'sZgeneralZattitudeZtowardZhisZorZherZjobZ(LowerZturnerZrate)



6.ZWorkplaceZMisbehaviorZ-ZCORRECTZANSWERZ-
AnyZintentionalZemployeeZbehaviorZthatZisZpotentiallyZharmfulZtoZtheZorganizationZorZindividualsZwithinZth
eZorganization



OrganizationZisZlikeZanZicebergZ-ZCORRECTZANSWERZ-
partZthatZisZseenZandZaZpartZthatZisZunseen.ZOrgZbehaviorZisZconcernedZwithZeverythingZunseen.ZHiddenZasp
ectsZattitudes,Zperceptions...



ThreeZComponents

ofZanZAttitudeZ-ZCORRECTZANSWERZ-1.ZCognitiveZ

2.ZBehaviorZ

3.ZAffective



WhatZRoleZDoZAttitudesZPlayZinZJob

Performance?Z(2)Z-ZCORRECTZANSWERZ-1.ZAffective

2.ZCognitiveZ

3.ZBehavioral



AttitudesZ-ZCORRECTZANSWERZ-
EvaluativeZstatements,ZeitherZfavorableZorZunfavorable,ZconcerningZobjects,Zpeople,ZorZevents



1.ZAffectiveZComponentZ(IZfeel)Z-ZCORRECTZANSWERZ-
TheZpartZofZanZattitudeZthat'sZtheZemotionalZorZfeelingZpart

, 2.ZCognitiveZComponentZ(IZbelieve)Z-ZCORRECTZANSWERZ-
TheZpartZofZanZattitudeZmadeZupZofZtheZbeliefs,Zopinions,Zknowledge,ZandZinformationZheldZbyZaZperson



3.ZBehavioralZComponentZ(IZintend)Z-ZCORRECTZANSWERZ-
TheZpartZofZanZattitudeZthatZrefersZtoZanZintentionZtoZbehaveZinZaZcertainZwayZtowardZsomeoneZorZsomethi
ng



Job-Related

AttitudesZ(3)Z-ZCORRECTZANSWERZ-1.ZJobZInvolvement

2.ZOrganizationalZCommitment

3.ZEmployeeZEngagement



JobZInvolvementZ-ZCORRECTZANSWERZ-
TheZdegreeZtoZwhichZanZemployeeZidentifiesZwithZhisZorZherZjob,ZactivelyZparticipatesZinZit,ZandZconsidersZhi
sZorZherZjobZperformanceZimportantZforZSELF-WORTH



OrganizationalZCommitmentZ-ZCORRECTZANSWERZ-
AnZemployee'sZorientationZtowardZtheZorganizationZinZtermsZofZhisZorZherZloyaltyZto,ZidentificationZwith,Zan
dZinvolvementZinZtheZorganization



EmployeeZEngagementZ-ZCORRECTZANSWERZ-
WhenZemployeesZareZconnectedZto,ZsatisfiedZwith,ZandZenthusiasticZaboutZtheirZjobs



WhatZisZCognitiveZDissonanceZTheory?Z-ZCORRECTZANSWERZ-
LeonZFestinger,ZinZtheZ1950s,ZsoughtZtoZexplainZtheZrelationshipZbetweenZattitudesZandZbehavior



CognitiveZDissonanceZ-ZCORRECTZANSWERZ-
toZdescribeZtheZpsychologicalZdiscomfortZaZpersonZexperiencesZbetweenZhisZorZherZcognitiveZattitudeZandZi
ncompatibleZbehavior

(Importance,Zcontrol,Zrewards)



HowZtoZdealsZwithZdiscomfort,ZitZdependsZonZtheseZfactorsZ-ZCORRECTZANSWERZ-1.ZImportance

2.ZControlZ