question test 2025 with 100% correct
answers
What type of partnership arrangement might restrict a partner's liability?
A. Franchise
B. Limited
C. Close
D. "S" CORRECT ANSWERS Limited
What information should employees avoid sharing with their coworkers?
A. Organizational tips
B. Current salary
C. Sales policies
D. Vacation plans CORRECT ANSWERS Current salary
A characteristic of effective written communication is that it
A. accomplishes its intended purpose.
B. is quick and easy to prepare.
C. is open to interpretation.
D. contains a lot of information. CORRECT ANSWERS accomplishes its intended
purpose.
Which of the following is an example of an internal distraction that could disrupt the
listening process:
A. Other people talking
B. A headache
C. A ringing cell phone
D. A TV CORRECT ANSWERS A headache
Which of the following is a tool that people use when participating in discussions:
A. Building on someone else's comment
B. Avoiding asking questions
C. Sharing rumors
D. Hiding new ideas CORRECT ANSWERS Building on someone else's comment
What is typically the most important thing to consider when deciding whether to use a
particular source in your research?A. The author's educational background
B. The credibility of the author
C. The purpose of the source
D. The source's intended audience CORRECT ANSWERS The credibility of the author
,Jessica needs to tell her best friend, Eliza, that she can't make it to her birthday dinner.
She has an important job interview that she can't miss, and she knows Eliza will be
upset. When Jessica sees her friend from across the hall at school, she starts to make
her way over to her—but realizes that Eliza is frowning and hunched over. Jessica
decides to tell Eliza another time, when she's in a better mood. Which of the following
nonverbal cues did Eliza display that signaled to Jessica that she was in a bad mood:
A. Tone of voice and eye contact
B. Body language and tone of voice C. Eye contact and facial expressions
D. Facial expressions and body language CORRECT ANSWERS Facial expressions
and body language
To provide a legitimate, effective response to an inquiry, you should:
A. answer the question immediately. B. actively listen to the question.
C. make your answer as long as possible.
D. answer the question with a question CORRECT ANSWERS actively listen to the
question.
What should employees keep in mind when trying to be objective while defending their
ideas?
A. Others may have different opinions.
B. It might be difficult to explain the data.
C. Managers may be too busy to ask questions.
D. The result might be office conflict. CORRECT ANSWERS Others may have different
opinions
Jack says to Wendi, "If I understand you correctly, you are saying that you want to
change the format of the inventory report so it will be easier for the managers to
analyze." What communication technique is Jack using to clarify Wendi's suggestion?
A. Paraphrasing
B. Expressing an opinion
C. Quoting
D. Passive listening CORRECT ANSWERS Paraphrasing
Which of the following statements has been edited properly:
A. Roger's weekly sales-volume quota are $8,500.
B. Primary sources may be difficult to find.
C. Carole is developing a prodect analysis sheet.
D. Frank, Gus, and Bob is taking a client out to lunch. CORRECT ANSWERS Primary
sources may be difficult to find.
Which of the following is a true statement about writing professional email messages:
A. The subject line should concisely describe the topic of the message. B. It is
appropriate to use all capital letters when the message is urgent. C. Because email is
an informal communication method, greetings are unnecessary.
, D. It is acceptable to use texting acronyms because most businesspeople understand
them. CORRECT ANSWERS The subject line should concisely describe the topic of the
message.
A supervisor emails their staff members to inform them about a meeting they must
attend next Tuesday. This is an example of
A. lateral interaction.
B. downward communication.
C. external networking.
D. invasive messaging CORRECT ANSWERS downward communication.
The supervisor has given John directions for several new job tasks. To follow the
directions effectively, John should first confirm
A. in what order to do the tasks.
B. whether these will be regular tasks.
C. why the tasks need to be done. D. who will be working with him CORRECT
ANSWERS in what order to do the tasks.
A business letter that has easy-to-understand information is said to have
A. consensus.
B. clarity.
C. courtesy.
D. caution. CORRECT ANSWERS clarity.
Which of the following is a guideline for effective verbal communication: A. Try to avoid
eye contact
B. Keep the voice at the same pitch C. Use speech mannerisms
D. Use gestures for emphasis CORRECT ANSWERS Use gestures for emphasis
A magazine advertisement is an example of
A. a brand promise.
B. a touchpoint.
C. word-of-mouth marketing.
D. publicity. CORRECT ANSWERS a touchpoint.
It is easier for employees to develop positive customer/client relations if employees
understand that each customer is
A. a possible problem.
B. like most others.
C. in a hurry.
D. a unique individual CORRECT ANSWERS a unique individual
As employees go about their daily activities, their actions should be driven by whether
the actions will
A. be witnessed by customers.
B. result in additional sales.