Test Bank for Dunn & Haim
Management, 10e Du
,1. Management is the function of getting things done through and with people. In doing so, it
requires which of the following?
a. An individual with excellent technical skills but not managerial skills
*b. Establishing an environment whereby the workers are able to satisfy their work-related needs
c. A centralized work setting to permit monitoring of all employees
d. A well thought-out plan regardless of whether the resources have been effectively organized
2. The managerial functions are
a. planning, organizing, staffing, influencing, and conversing.
b. planning, orchestrating, hiring, motivating, and controlling.
c. positioning, organizing, staffing, influencing, and conversing.
*d. planning, organizing, staffing, influencing, and controlling.
3. Healthcare organizations often promote from within. Although this is a good practice because it
recognizes individuals who are good performers, individuals sometimes may be promoted to
managerial positions for which they are not prepared.
*a. True
b. False
4. Healthcare is highly dynamic and requires managers who are flexible and energetic and who
strive for high quality. The environmental conditions causing change in the healthcare industry
,include which of the following?
a. Governmental regulations
b. Consumer demand for conveniently located healthcare services
c. Advances in technology
*d. All of the above
5. One of management?s challenges includes supervising team members who may be working in
different locations. Which of the following is an example of this condition?
a. Employees who work on different shifts in the same facility as the manager
*b. Employees who work at home and use the Internet to access the hospital?s information system
c. Clinicians working from the hospital but providing services to patients in rural communities
through the use of telemedicine
d. None of the above
6. When a supervisor conveys messages to and from his/her boss and to and from his/her team
members, which of the following may occur?
*a. The supervisor may filter some information before transferring it to the boss or to the team
members.
b. The supervisor may ask team members to put submit their comments directly in writing to human
resources.
c. The supervisor may ask the boss to write a memorandum that can be shared with the team
members.
, d. None of the above.
7. Mintzberg identified managerial roles. Which of the following is not a role defined by Mintzberg?
a. Informational
b. Disturbance handler
*c. Simulator
d. Negotiator
8. A interpersonal role ensures that information is received and processed.
a. True
*b. False
9. The decisional role makes use of information and supports decisions pertinent to the negotiator
and allocator roles.
*a. True
b. False
10. Supervisors working in healthcare have difficult jobs because
a. their actions may be directed by the administrator and medical staff members.
Management, 10e Du
,1. Management is the function of getting things done through and with people. In doing so, it
requires which of the following?
a. An individual with excellent technical skills but not managerial skills
*b. Establishing an environment whereby the workers are able to satisfy their work-related needs
c. A centralized work setting to permit monitoring of all employees
d. A well thought-out plan regardless of whether the resources have been effectively organized
2. The managerial functions are
a. planning, organizing, staffing, influencing, and conversing.
b. planning, orchestrating, hiring, motivating, and controlling.
c. positioning, organizing, staffing, influencing, and conversing.
*d. planning, organizing, staffing, influencing, and controlling.
3. Healthcare organizations often promote from within. Although this is a good practice because it
recognizes individuals who are good performers, individuals sometimes may be promoted to
managerial positions for which they are not prepared.
*a. True
b. False
4. Healthcare is highly dynamic and requires managers who are flexible and energetic and who
strive for high quality. The environmental conditions causing change in the healthcare industry
,include which of the following?
a. Governmental regulations
b. Consumer demand for conveniently located healthcare services
c. Advances in technology
*d. All of the above
5. One of management?s challenges includes supervising team members who may be working in
different locations. Which of the following is an example of this condition?
a. Employees who work on different shifts in the same facility as the manager
*b. Employees who work at home and use the Internet to access the hospital?s information system
c. Clinicians working from the hospital but providing services to patients in rural communities
through the use of telemedicine
d. None of the above
6. When a supervisor conveys messages to and from his/her boss and to and from his/her team
members, which of the following may occur?
*a. The supervisor may filter some information before transferring it to the boss or to the team
members.
b. The supervisor may ask team members to put submit their comments directly in writing to human
resources.
c. The supervisor may ask the boss to write a memorandum that can be shared with the team
members.
, d. None of the above.
7. Mintzberg identified managerial roles. Which of the following is not a role defined by Mintzberg?
a. Informational
b. Disturbance handler
*c. Simulator
d. Negotiator
8. A interpersonal role ensures that information is received and processed.
a. True
*b. False
9. The decisional role makes use of information and supports decisions pertinent to the negotiator
and allocator roles.
*a. True
b. False
10. Supervisors working in healthcare have difficult jobs because
a. their actions may be directed by the administrator and medical staff members.
