© EVERLY 2025 ALL RIGHTS RESERVED.
IDIS 240 EXAM 1 VESTAL Questions And
Answers 100% Pass.
OEM - Answer✔Original Equipment Manufacturer - buys the product and "rebrands" to sell as
their own with warranty
MRO - Answer✔Maintenance Repair Operation - people who fix something with a problem
Contractor - Answer✔Person who provides supplies or service under contract
Breaking bulk - Answer✔Shipping something in individual components
3PL - Answer✔3rd Party Logistics Provider - specializes in warehousing and transportation
services that customize to customers based on market conditions
RFID - Answer✔Radio Frequency Identification Tags
What is supply chain management? - Answer✔A management system that coordinates and
integrates all the activities performed by supply chain members into a seamless process, from the
source to the point of consumption, resulting in enhanced customer and economic value.
Why is a supply chain needed? - Answer✔-inadequate finances for certain functions
-product assortment
-"contact efficiency"
What are the 5 specific service outputs - Answer✔-selling the product
-inventory on hand
-credit extending for customers
-transportation to customer's location
-servicing such as assembling product
Why do distributors have channel power? (3) - Answer✔-they can economically provide the
services needed to get the product to the consumer
-they can anticipate future trends and future changes
-servicing and providing aftermarket support
1|Page
, © EVERLY 2025 ALL RIGHTS RESERVED.
What are the trends benefitting distributors? (4) - Answer✔-information of trends is becoming
more valuable
-JIT inventory always needs to be ready
-mass customization of products
-reduction of vendors
What are the types of distribution? (3) - Answer✔-Exclusive - one Maserati dealer
-Selective - few Rolex dealers
-Intensive - many Coca-Cola dealers
Define "product-based" and "customer-based" purchasing. - Answer✔-Product-based - buy off
what will make a profit; old-fashioned
-Customer-based - buy based off what the customer needs
Define receiving. - Answer✔Must avoid error and be done in a timely manner
Define "counter-sales", "inside sales", and "outside sales." - Answer✔-Counter-sales - interaction
with a counter and display
-Inside-sales - no face to face interaction; difficult to sell
-Outside-sales - going to the customers place of business
When is a sale completed? - Answer✔A sale is completed once the product is bought and
utilized.
Define "order filling." - Answer✔Fulfilling an order once the ticket is printed; should be done in
an efficient manner
Define "buy-out." - Answer✔When a distributor sells out of something, they must go to a local
dealer and buy it and sell for a loss in order to keep future business
What are responsibilities of the manufacturer? (3) - Answer✔-producing quality products
-creating markets
-understand and protect the industrial channel
What are the responsibilities of a sales representative? (2) - Answer✔-sale in a certain area of
assignment
-skills of knowledge, negotiation, etc.
What is an agent?` - Answer✔-a sales representative that will represent multiple companies
-usually do not store inventory
"Contact costs" and "contact efficiency." - Answer✔
2|Page
IDIS 240 EXAM 1 VESTAL Questions And
Answers 100% Pass.
OEM - Answer✔Original Equipment Manufacturer - buys the product and "rebrands" to sell as
their own with warranty
MRO - Answer✔Maintenance Repair Operation - people who fix something with a problem
Contractor - Answer✔Person who provides supplies or service under contract
Breaking bulk - Answer✔Shipping something in individual components
3PL - Answer✔3rd Party Logistics Provider - specializes in warehousing and transportation
services that customize to customers based on market conditions
RFID - Answer✔Radio Frequency Identification Tags
What is supply chain management? - Answer✔A management system that coordinates and
integrates all the activities performed by supply chain members into a seamless process, from the
source to the point of consumption, resulting in enhanced customer and economic value.
Why is a supply chain needed? - Answer✔-inadequate finances for certain functions
-product assortment
-"contact efficiency"
What are the 5 specific service outputs - Answer✔-selling the product
-inventory on hand
-credit extending for customers
-transportation to customer's location
-servicing such as assembling product
Why do distributors have channel power? (3) - Answer✔-they can economically provide the
services needed to get the product to the consumer
-they can anticipate future trends and future changes
-servicing and providing aftermarket support
1|Page
, © EVERLY 2025 ALL RIGHTS RESERVED.
What are the trends benefitting distributors? (4) - Answer✔-information of trends is becoming
more valuable
-JIT inventory always needs to be ready
-mass customization of products
-reduction of vendors
What are the types of distribution? (3) - Answer✔-Exclusive - one Maserati dealer
-Selective - few Rolex dealers
-Intensive - many Coca-Cola dealers
Define "product-based" and "customer-based" purchasing. - Answer✔-Product-based - buy off
what will make a profit; old-fashioned
-Customer-based - buy based off what the customer needs
Define receiving. - Answer✔Must avoid error and be done in a timely manner
Define "counter-sales", "inside sales", and "outside sales." - Answer✔-Counter-sales - interaction
with a counter and display
-Inside-sales - no face to face interaction; difficult to sell
-Outside-sales - going to the customers place of business
When is a sale completed? - Answer✔A sale is completed once the product is bought and
utilized.
Define "order filling." - Answer✔Fulfilling an order once the ticket is printed; should be done in
an efficient manner
Define "buy-out." - Answer✔When a distributor sells out of something, they must go to a local
dealer and buy it and sell for a loss in order to keep future business
What are responsibilities of the manufacturer? (3) - Answer✔-producing quality products
-creating markets
-understand and protect the industrial channel
What are the responsibilities of a sales representative? (2) - Answer✔-sale in a certain area of
assignment
-skills of knowledge, negotiation, etc.
What is an agent?` - Answer✔-a sales representative that will represent multiple companies
-usually do not store inventory
"Contact costs" and "contact efficiency." - Answer✔
2|Page
