,
,
,
,
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9) List the three stages of the consumption process, indicating for each stage some of the issues
of concern to the consumer as well as to the marketer.
ANSWER: Pre-purchase stage:
Consumer concerns: How does the consumer decide if a product is needed? What are the best
sources for information to learn more about alternative choices?
Marketers' concerns: How are consumer attitudes formed or changed? What cues do consumers
use to infer which products are superior to others?
Purchase stage:
Consumer concerns: Is acquiring a product a stressful or pleasant experience? What does the
purchase say about the consumer?
Marketers' concerns: How do situational factors, such as time pressure or store displays, affect
the consumer's purchase decisions?
Post-purchase stage:
Consumer concerns: Does the product provide pleasure or perform its intended function? How is
the product eventually disposed of, and what are the environmental consequences of this action?
Marketers' concerns: What determines whether a consumer will be satisfied with a product and
buy it again? Does this person tell others about his/her experience with the product and affect
their purchase decisions?
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
10) In the early stages of development, what was the field of consumer behaviour known as?
What important understanding of the exchange process does this change in name reflect?
ANSWER: In its early stages of development, the field of consumer behaviour was often
referred to as buyer behaviour, reflecting an emphasis on the interaction between consumers
and producers at the time of purchase. Marketers now recognize that consumer behaviour is an
ongoing process, not merely what happens at the moment a consumer hands over money or a
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credit card and in turn receives a good or service.
A good answer would detail the issues in the consumption process from Figure 1-1: prepurchase,
issues, purchase issues, and post purchase issues.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
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11) What do we mean when we say that consumer behaviour is a process?
ANSWER: Consumer behaviour is more than just the purchase itself. The field of consumer
behaviour covers a lot of ground: It is the study of the processes involved when individuals or
groups select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy
needs and desires.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
12) In the early stages of development, consumer behaviour was known as buyer behaviour.
What important aspect of the exchange process does this change in name reflect?
ANSWER: The original name reflects an emphasis on the interaction between consumers and
producers at the time of purchase. Marketers now recognize that consumer behaviour is an
ongoing process, not merely what happens at the moment a consumer hands over money or a
credit card and in turn receives a good or service.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
13) Explain the view that marketing is more than just an exchange.
ANSWER: The exchange, in which two or more organizations or people give and receive
something of value, is an integral part of marketing. Although exchange is an important part of
consumer behaviour, the expanded view emphasizes the entire consumption process, which
includes the issues that influence the consumer before, during, and after a purchase.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
14) The study of the processes involved when individuals or groups select, purchase, use, or
dispose of products, services, ideas, or experiences to satisfy needs and desires is called:
A) market segmentation.
B) relationship marketing.
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C) market research.
D) consumer behaviour.
ANSWER: D
Type: MC Page Ref: 4
Skill: Concept
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
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15) A fast-food chain describes its core customer as a single male under 30 years of age with a
working-class job, who reads little, likes loud music, and hangs out with friends. This is an
example of:
A) subculture.
B) marketing segmentation.
C) demographics.
D) a typical male Canadian consumer of burgers.
ANSWER: B
Type: MC Page Ref: 4
Skill: Application
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
16) In studying consumer behaviour, it is often useful to categorize people on the basis of some
similarity. Descriptions such as age, gender, income, or occupation are called:
A) demographics.
B) psychographics.
C) personal profiles.
D) physiology.
ANSWER: A
Type: MC Page Ref: 5
Skill: Concept
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
17) Which of the following is NOT an example of a demographic variable?
A) age
B) geography
C) lifestyle
D) ethnicity
ANSWER:
C
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,
,
,
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9) List the three stages of the consumption process, indicating for each stage some of the issues
of concern to the consumer as well as to the marketer.
ANSWER: Pre-purchase stage:
Consumer concerns: How does the consumer decide if a product is needed? What are the best
sources for information to learn more about alternative choices?
Marketers' concerns: How are consumer attitudes formed or changed? What cues do consumers
use to infer which products are superior to others?
Purchase stage:
Consumer concerns: Is acquiring a product a stressful or pleasant experience? What does the
purchase say about the consumer?
Marketers' concerns: How do situational factors, such as time pressure or store displays, affect
the consumer's purchase decisions?
Post-purchase stage:
Consumer concerns: Does the product provide pleasure or perform its intended function? How is
the product eventually disposed of, and what are the environmental consequences of this action?
Marketers' concerns: What determines whether a consumer will be satisfied with a product and
buy it again? Does this person tell others about his/her experience with the product and affect
their purchase decisions?
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
10) In the early stages of development, what was the field of consumer behaviour known as?
What important understanding of the exchange process does this change in name reflect?
ANSWER: In its early stages of development, the field of consumer behaviour was often
referred to as buyer behaviour, reflecting an emphasis on the interaction between consumers
and producers at the time of purchase. Marketers now recognize that consumer behaviour is an
ongoing process, not merely what happens at the moment a consumer hands over money or a
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Distribution of this document is illegal extra per year?
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
credit card and in turn receives a good or service.
A good answer would detail the issues in the consumption process from Figure 1-1: prepurchase,
issues, purchase issues, and post purchase issues.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
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11) What do we mean when we say that consumer behaviour is a process?
ANSWER: Consumer behaviour is more than just the purchase itself. The field of consumer
behaviour covers a lot of ground: It is the study of the processes involved when individuals or
groups select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy
needs and desires.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
12) In the early stages of development, consumer behaviour was known as buyer behaviour.
What important aspect of the exchange process does this change in name reflect?
ANSWER: The original name reflects an emphasis on the interaction between consumers and
producers at the time of purchase. Marketers now recognize that consumer behaviour is an
ongoing process, not merely what happens at the moment a consumer hands over money or a
credit card and in turn receives a good or service.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
13) Explain the view that marketing is more than just an exchange.
ANSWER: The exchange, in which two or more organizations or people give and receive
something of value, is an integral part of marketing. Although exchange is an important part of
consumer behaviour, the expanded view emphasizes the entire consumption process, which
includes the issues that influence the consumer before, during, and after a purchase.
Type: ES Page Ref: 3
Skill: Concept
Objective: L1-01 Consumer behaviour is a process.
14) The study of the processes involved when individuals or groups select, purchase, use, or
dispose of products, services, ideas, or experiences to satisfy needs and desires is called:
A) market segmentation.
B) relationship marketing.
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C) market research.
D) consumer behaviour.
ANSWER: D
Type: MC Page Ref: 4
Skill: Concept
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
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15) A fast-food chain describes its core customer as a single male under 30 years of age with a
working-class job, who reads little, likes loud music, and hangs out with friends. This is an
example of:
A) subculture.
B) marketing segmentation.
C) demographics.
D) a typical male Canadian consumer of burgers.
ANSWER: B
Type: MC Page Ref: 4
Skill: Application
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
16) In studying consumer behaviour, it is often useful to categorize people on the basis of some
similarity. Descriptions such as age, gender, income, or occupation are called:
A) demographics.
B) psychographics.
C) personal profiles.
D) physiology.
ANSWER: A
Type: MC Page Ref: 5
Skill: Concept
Objective: L1-02 Marketers have to understand the wants and needs of different consumer
segments.
17) Which of the following is NOT an example of a demographic variable?
A) age
B) geography
C) lifestyle
D) ethnicity
ANSWER:
C
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