Saylor Academy BUS210 Exam Questions and
Answers
You are in a restaurant in New York City and want a sandwich on a long roll for lunch.
You are from Philadelphia and order a hoagie. The waiter does not understand your
request. Which aspect of the constructivist model of communication must be addressed
in order to properly communicate your order to the waiter? - ANSWER -b.
Receiver/source
Which of the following are challenges associated with communicating ethically? -
ANSWER -b. Egalitarianism
For which of the following individuals does nonverbal communication play a larger role
in how the recipient perceives what that person is saying? - ANSWER -c. Politician
Which of the following words might indicate that we are trying to intentionally
manipulate the meaning of our message? - ANSWER -b. Preowned
Which of the following statements about connotative meaning is correct? - ANSWER -
c. Connotative terms can be found in the community of users
A company has grouped all of its salespeople into one division and its marketing
people into another, even though many of the salespeople work on the same projects
as the marketing people. Which of the following statements about language applies to
these groupings? - ANSWER -a. Groups are organized without bias or stereotype
b. Our ability to organize is useful and a natural process
d. Maintaining these groupings enables us to communicate successfully
Mike has two groups of friends. Each group has both invented words and re-purposed
existing words in unconventional ways. If either group were to overhear the other, Mike
believes they would not be able to understand certain words. Which of the following
terms best describes the words that each of these groups use? - ANSWER -d. Slang
Throughout her presentation to the board, Tracy uses many organizational tools to add
emphasis to her message. In one of her favorite emphatic techniques, she summarizes
what she is about to discuss before going into greater detail. What term best describes
what Tracy is doing? - ANSWER -a. Counterpoint
c. Signposting
d. Transition
You are making a presentation to your new client's company and want to ensure that
you are as effective as possible. Which of the following strategies should you use to
determine how your speech may be received by your audience? - ANSWER -c. Practice
reading your presentation out loud to control your tone
, Your approach to making a presentation has been consistent over time. Your strategies
have been effective, and you are hesitant to revise your style or methods. The company
has hired a speech coach to enhance the skills of the company's employees. You have
been resistant to make changes, but have come to recognize that the coach's ideas
have merit. Which of the following characteristics does this slow change in thinking
represent? - ANSWER -b. Beliefs
At the recent corporate year-end review, the CEO announces the company's sales
figures for the year, which were higher than expected. The CEO praises the employees
for their hard work and sets an even higher goal for the coming year, with the
expectation that this outcome will become a reality. Which concept does this
expectation illustrate? - ANSWER -d. Self-fulfilling prophecy
You had a meeting with your new client's team recently, and you included a wide range
of visual aids, such as PowerPoint, videos, and demonstrations. Audience members
also had the opportunity to try the new product during the presentation. After the
meeting, several members of the team approached you to say how much they enjoyed
your presentation and the chance to try out the product. It appeared that they focused
on this specific part of your presentation. Which element of selective perception does
their behavior illustrate? - ANSWER -d. Selective retention
Austin is addressing a group of retirees living in an upscale retirement community
about the community's fitness options. Which of the following pieces of advice should he
consider to have the most impact on his audience? - ANSWER -d. Consider the context
of the message
Your supervisor is explaining a complex new process to you. Which of the following
actions would most clearly illustrate that you have attentively listened to the message
she has communicated? - ANSWER -c. Acknowledge what she has said
You are the lead engineer at a bicycle manufacturing firm. You have been
spearheading a project that uses technology to increase bicycle racers' performance.
You have discussed this project with other engineers, and you have been asked to write
a report for the company's manufacturing department. You would like to simply write
down your conversations with the engineers, rather than compose something new. Is
this a good idea? - ANSWER -d. No, because written communication will not elicit the
same feedback from the manufacturing department as oral communication.
As the new communications director for your division, you are responsible for the
messages distributed on behalf of your group. The previous director's writing style was
complex, which led to confusion, miscommunication, and misunderstanding. In your
new role, which of the following rhetorical elements and cognate strategies should you
strive for in order to avoid the your predecessor's mistakes? - ANSWER -c. Logos and
conciseness
Answers
You are in a restaurant in New York City and want a sandwich on a long roll for lunch.
You are from Philadelphia and order a hoagie. The waiter does not understand your
request. Which aspect of the constructivist model of communication must be addressed
in order to properly communicate your order to the waiter? - ANSWER -b.
Receiver/source
Which of the following are challenges associated with communicating ethically? -
ANSWER -b. Egalitarianism
For which of the following individuals does nonverbal communication play a larger role
in how the recipient perceives what that person is saying? - ANSWER -c. Politician
Which of the following words might indicate that we are trying to intentionally
manipulate the meaning of our message? - ANSWER -b. Preowned
Which of the following statements about connotative meaning is correct? - ANSWER -
c. Connotative terms can be found in the community of users
A company has grouped all of its salespeople into one division and its marketing
people into another, even though many of the salespeople work on the same projects
as the marketing people. Which of the following statements about language applies to
these groupings? - ANSWER -a. Groups are organized without bias or stereotype
b. Our ability to organize is useful and a natural process
d. Maintaining these groupings enables us to communicate successfully
Mike has two groups of friends. Each group has both invented words and re-purposed
existing words in unconventional ways. If either group were to overhear the other, Mike
believes they would not be able to understand certain words. Which of the following
terms best describes the words that each of these groups use? - ANSWER -d. Slang
Throughout her presentation to the board, Tracy uses many organizational tools to add
emphasis to her message. In one of her favorite emphatic techniques, she summarizes
what she is about to discuss before going into greater detail. What term best describes
what Tracy is doing? - ANSWER -a. Counterpoint
c. Signposting
d. Transition
You are making a presentation to your new client's company and want to ensure that
you are as effective as possible. Which of the following strategies should you use to
determine how your speech may be received by your audience? - ANSWER -c. Practice
reading your presentation out loud to control your tone
, Your approach to making a presentation has been consistent over time. Your strategies
have been effective, and you are hesitant to revise your style or methods. The company
has hired a speech coach to enhance the skills of the company's employees. You have
been resistant to make changes, but have come to recognize that the coach's ideas
have merit. Which of the following characteristics does this slow change in thinking
represent? - ANSWER -b. Beliefs
At the recent corporate year-end review, the CEO announces the company's sales
figures for the year, which were higher than expected. The CEO praises the employees
for their hard work and sets an even higher goal for the coming year, with the
expectation that this outcome will become a reality. Which concept does this
expectation illustrate? - ANSWER -d. Self-fulfilling prophecy
You had a meeting with your new client's team recently, and you included a wide range
of visual aids, such as PowerPoint, videos, and demonstrations. Audience members
also had the opportunity to try the new product during the presentation. After the
meeting, several members of the team approached you to say how much they enjoyed
your presentation and the chance to try out the product. It appeared that they focused
on this specific part of your presentation. Which element of selective perception does
their behavior illustrate? - ANSWER -d. Selective retention
Austin is addressing a group of retirees living in an upscale retirement community
about the community's fitness options. Which of the following pieces of advice should he
consider to have the most impact on his audience? - ANSWER -d. Consider the context
of the message
Your supervisor is explaining a complex new process to you. Which of the following
actions would most clearly illustrate that you have attentively listened to the message
she has communicated? - ANSWER -c. Acknowledge what she has said
You are the lead engineer at a bicycle manufacturing firm. You have been
spearheading a project that uses technology to increase bicycle racers' performance.
You have discussed this project with other engineers, and you have been asked to write
a report for the company's manufacturing department. You would like to simply write
down your conversations with the engineers, rather than compose something new. Is
this a good idea? - ANSWER -d. No, because written communication will not elicit the
same feedback from the manufacturing department as oral communication.
As the new communications director for your division, you are responsible for the
messages distributed on behalf of your group. The previous director's writing style was
complex, which led to confusion, miscommunication, and misunderstanding. In your
new role, which of the following rhetorical elements and cognate strategies should you
strive for in order to avoid the your predecessor's mistakes? - ANSWER -c. Logos and
conciseness
