WGU C721 - NJP1 Task 2 Change
Management Latest 2024/2025 with complete
Solution
1. Design approach - ANSWER helps leaders and managers to develop meaningful
work climates where organizational members can accomplish their goals in a
healthy way
2. What constitutes an internal change? - ANSWER Changes to an organizations
operating system
3. A formal subsystem consists of: (8 terms) - ANSWER leadership, strategy,
management, goals, marketing, operations, technology, and structure
4. Type 1 error - ANSWER happens when the environment is actually stable, but
the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
5. Type 2 error - ANSWER happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
6. Developmental change - ANSWER involves an improvement of what already
exists
7.Transitional change - ANSWER consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
,8. Transformational change - ANSWER involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture
of an organization
9. Dunphy and Stace's Model four levels of change: Level 1 - ANSWER Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
10. Dunphy and Stace's Model four levels of change: Level 2 - ANSWER
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
11. Dunphy and Stace's Model four levels of change: Level 3 - ANSWER Modular
transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example:
restructuring departments, changes in key executives responsibilities, introducing
new processes. Related to transitional change
12. Dunphy and Stace's Model four levels of change: Level 4 - ANSWER
Corporate transformation: This type of change, like transformational change in
previous model, involves an radical shift in the business strategy and changes in
the vision, mission, culture, and systems. There is outside recruitment of new
executives. Most, if not all, of the internal systems and dimensions of an
organization are affected
13.Five elements that support management's effective attainment of organizational
goals - ANSWER planning, organizing, directing, controlling resources, and
staffing
,14. Define Management - ANSWER the process of working with and through
people to achieve organizational goals
15. 2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - ANSWER Management and Leadership
16. What are the traits of an effective change leader? - ANSWER They define
themselves as a change leader, embrace risk instead of being adverse to risk as part
of the change process
17. Organizational Development - ANSWER the practice of changing people and
organizations for positive growth
18. Change Management - ANSWER encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
19. Systems Theory - ANSWER organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government regulations
20. Contingency theory - ANSWER viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When one of
these dimensions is out of sync with the others, issues emerge
21. Long-Term Approach - ANSWER focuses on lasting effects through changes in
cultural norms including interventions and alter attitudes, behaviors, processes,
knowledge, and structures
, 22.Top-down approach - ANSWER seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
23. Collaborative approach (pg 12) - ANSWER involving professionals who are
affected by changes and who support the changes to the organization
24. Analytical Approach - ANSWER examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
25. Facilitation approach - ANSWER uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change process;
and implementing, coaching, and problem solving during the change
26. Balogun and Hope-Hailey's Model
Horizontal Axis - ANSWER End Result:
Transformation and Realignment
27. Balogun and Hope-Hailey's Model
Vertical Axis - ANSWER Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
28.Evolution - ANSWER when the change is incremental but transformation is the
result. This strategy suggests proceeding in a progressive way by also analyzing
both the internal and external environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
Management Latest 2024/2025 with complete
Solution
1. Design approach - ANSWER helps leaders and managers to develop meaningful
work climates where organizational members can accomplish their goals in a
healthy way
2. What constitutes an internal change? - ANSWER Changes to an organizations
operating system
3. A formal subsystem consists of: (8 terms) - ANSWER leadership, strategy,
management, goals, marketing, operations, technology, and structure
4. Type 1 error - ANSWER happens when the environment is actually stable, but
the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
5. Type 2 error - ANSWER happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
6. Developmental change - ANSWER involves an improvement of what already
exists
7.Transitional change - ANSWER consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
,8. Transformational change - ANSWER involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture
of an organization
9. Dunphy and Stace's Model four levels of change: Level 1 - ANSWER Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
10. Dunphy and Stace's Model four levels of change: Level 2 - ANSWER
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
11. Dunphy and Stace's Model four levels of change: Level 3 - ANSWER Modular
transformation: Organizational change is radical in this type of change but is
focused on subparts rather than on the entire organization. For example:
restructuring departments, changes in key executives responsibilities, introducing
new processes. Related to transitional change
12. Dunphy and Stace's Model four levels of change: Level 4 - ANSWER
Corporate transformation: This type of change, like transformational change in
previous model, involves an radical shift in the business strategy and changes in
the vision, mission, culture, and systems. There is outside recruitment of new
executives. Most, if not all, of the internal systems and dimensions of an
organization are affected
13.Five elements that support management's effective attainment of organizational
goals - ANSWER planning, organizing, directing, controlling resources, and
staffing
,14. Define Management - ANSWER the process of working with and through
people to achieve organizational goals
15. 2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - ANSWER Management and Leadership
16. What are the traits of an effective change leader? - ANSWER They define
themselves as a change leader, embrace risk instead of being adverse to risk as part
of the change process
17. Organizational Development - ANSWER the practice of changing people and
organizations for positive growth
18. Change Management - ANSWER encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
19. Systems Theory - ANSWER organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government regulations
20. Contingency theory - ANSWER viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When one of
these dimensions is out of sync with the others, issues emerge
21. Long-Term Approach - ANSWER focuses on lasting effects through changes in
cultural norms including interventions and alter attitudes, behaviors, processes,
knowledge, and structures
, 22.Top-down approach - ANSWER seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
23. Collaborative approach (pg 12) - ANSWER involving professionals who are
affected by changes and who support the changes to the organization
24. Analytical Approach - ANSWER examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
25. Facilitation approach - ANSWER uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change process;
and implementing, coaching, and problem solving during the change
26. Balogun and Hope-Hailey's Model
Horizontal Axis - ANSWER End Result:
Transformation and Realignment
27. Balogun and Hope-Hailey's Model
Vertical Axis - ANSWER Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
28.Evolution - ANSWER when the change is incremental but transformation is the
result. This strategy suggests proceeding in a progressive way by also analyzing
both the internal and external environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
