CPI Third (3rd) Edition LATEST Exam
Questions and Answers 2025 100%
GUARANTEED PASS!!/GRADED A+
1. The verbal escalation continuum is an expansion of which behavior level
of the crisis development model? - ANSWER Defensive
2. Removing potential hazards in your environment can improve safety -
ANSWER True
3. When you notice your coworker in a situation that continues to escalate
what should you do? - ANSWER Use a coordinated and collaborative
approach
4. The physical skills review framework allows you to reflect on the
suitability of each restrictive intervention to maximize safety and minimize
_________ - ANSWER Harm
5.1st possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps avert crisis
6. 2nd possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps staff not to overreact or
under react
7. 3rd possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps staff to intervene early and
appropriately
8. What are the values that underpin the CPI course - ANSWER Caring,
welfare, safety, and security
9. 3 reasons one should use the supportive stance - ANSWER
Communication, respect, non threatening, and safety
,10. Complete the verbal escalation continuum - ANSWER Questioning,
refusal, intimidation, release, tension reduction
all behavior is a form of communication - ANSWER True
11. The Directive Staff approach is a response to which Crisis
Development Model behavior level? - ANSWER Defensive
12. When a person is in a tension reduction, what is an appropriate
response? - ANSWER Re-establish the relationship
13. Which of the following statements best describes rational detachment?
- ANSWER Remain professional by managing your own behavior and
attitude
14. Precipitation factors are underlying reasons for behavior - ANSWER
True
15. You can influence the crisis by controlling another persons attitude. -
ANSWER False
16 What is something to keep in mind when listening with empathy? -
ANSWER Give your undivided attention
17.The Supportive Stance is managing your position, posture, and
proximity in relation to the person in crisis - ANSWER True
18. Nonverbal communication includes which of the following? - ANSWER
Body Language
19. When a person asks a question you perceive as challenging (such as
"Who do you think you are?) the recommended response would be
to_____ - ANSWER Downplay the challenge
20. Important points for limit settings are: - ANSWER Being respectful,
simple, and reasonable
21. Restrictive interventions should always be considered as a last resort -
ANSWER True
,22. The Decision Making Matrix assesses risks based on likelihood and -
ANSWER severity
23. During the control phase of the COPING Model you want to
_______________ - ANSWER Ensure all parties have returned to a calm,
controlled state
24. How can you support staff after a crisis - ANSWER Ask the person if
they want to talk about the incident
25. The COPING Model helps your organization support staff and the
people in your care with a restorative approach - ANSWER True
26. What is the goal when de-escalating crisis behavior? - ANSWER
Tension Reduction
27. Once someone reaches tension reduction, no further action is needed.
- ANSWER False
28.Crisis Development/Behavior Levels - ANSWER 1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
28.Likelihood & Severity - ANSWER Best two ways the decision making
matrix model is used to consider risk
29. Crisis Development Model #1 - ANSWER Crisis Development Behavior
level # 1: Anxiety>Staff Attitude Approach # 1: Supportive
30. Crisis Development Model #2 - ANSWER Crisis Development Behavior
level #2: Defensive>Staff Attitude Approach #2: Directive
31. Crisis Development Model #3 - ANSWER Crisis Development Behavior
level #3: Risk Behavior>Staff Attitude Approach # 3: Safety Intervention
32. Crisis Development Model #4 - ANSWER Crisis Development Behavior
level #4: Tension Reduction>Staff Attitude Approach #4: Therapeutic
Rapport
, 33. Restorative conversations can be used for - ANSWER Staff and
individual in distress
34. Staff Attitudes/Approaches - ANSWER 1. Supportive
2. Directive
3. Physical intervention
4. Therapeutic rapport
35. Facilitation Formula - Declarative Knowledge - ANSWER Knowing
WHAT
Term -> Definition -> Examples
37. Facilitation Formula - Procedural Knowledge - ANSWER Knowing
HOW
38.Demonstrate/describe -> Participate/practice -> Explain/expand
39. Aggression - ANSWER Behavior that is characterized by vigorous,
intense, or hostile actions.
40. Violence - ANSWER Any behavior where force is used to injure or
abuse another person, usually intending to cause injury.
41. Core Values - ANSWER Care, Welfare, Safety, and Security
42. Crisis Development Model - ANSWER 4 Crisis Development/Behavior
Levels
4 Staff Attitudes/Approaches
43. Responsibilities After a Crisis Event - ANSWER Recording and
reporting; ensuring ll involved are alright
44.What is the value of learning the four levels and corresponding staff
attitudes? - ANSWER Helps you intervene early and appropriately.
Helps you avoid overreacting and underreacting.
Helps you avert crisis.
45. Verbal Escalation Continuum - ANSWER Questioning
Refusal
Questions and Answers 2025 100%
GUARANTEED PASS!!/GRADED A+
1. The verbal escalation continuum is an expansion of which behavior level
of the crisis development model? - ANSWER Defensive
2. Removing potential hazards in your environment can improve safety -
ANSWER True
3. When you notice your coworker in a situation that continues to escalate
what should you do? - ANSWER Use a coordinated and collaborative
approach
4. The physical skills review framework allows you to reflect on the
suitability of each restrictive intervention to maximize safety and minimize
_________ - ANSWER Harm
5.1st possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps avert crisis
6. 2nd possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps staff not to overreact or
under react
7. 3rd possible reason for learning 4 Behavior Development Levels and
accompanying Staff Attitudes - ANSWER Helps staff to intervene early and
appropriately
8. What are the values that underpin the CPI course - ANSWER Caring,
welfare, safety, and security
9. 3 reasons one should use the supportive stance - ANSWER
Communication, respect, non threatening, and safety
,10. Complete the verbal escalation continuum - ANSWER Questioning,
refusal, intimidation, release, tension reduction
all behavior is a form of communication - ANSWER True
11. The Directive Staff approach is a response to which Crisis
Development Model behavior level? - ANSWER Defensive
12. When a person is in a tension reduction, what is an appropriate
response? - ANSWER Re-establish the relationship
13. Which of the following statements best describes rational detachment?
- ANSWER Remain professional by managing your own behavior and
attitude
14. Precipitation factors are underlying reasons for behavior - ANSWER
True
15. You can influence the crisis by controlling another persons attitude. -
ANSWER False
16 What is something to keep in mind when listening with empathy? -
ANSWER Give your undivided attention
17.The Supportive Stance is managing your position, posture, and
proximity in relation to the person in crisis - ANSWER True
18. Nonverbal communication includes which of the following? - ANSWER
Body Language
19. When a person asks a question you perceive as challenging (such as
"Who do you think you are?) the recommended response would be
to_____ - ANSWER Downplay the challenge
20. Important points for limit settings are: - ANSWER Being respectful,
simple, and reasonable
21. Restrictive interventions should always be considered as a last resort -
ANSWER True
,22. The Decision Making Matrix assesses risks based on likelihood and -
ANSWER severity
23. During the control phase of the COPING Model you want to
_______________ - ANSWER Ensure all parties have returned to a calm,
controlled state
24. How can you support staff after a crisis - ANSWER Ask the person if
they want to talk about the incident
25. The COPING Model helps your organization support staff and the
people in your care with a restorative approach - ANSWER True
26. What is the goal when de-escalating crisis behavior? - ANSWER
Tension Reduction
27. Once someone reaches tension reduction, no further action is needed.
- ANSWER False
28.Crisis Development/Behavior Levels - ANSWER 1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
28.Likelihood & Severity - ANSWER Best two ways the decision making
matrix model is used to consider risk
29. Crisis Development Model #1 - ANSWER Crisis Development Behavior
level # 1: Anxiety>Staff Attitude Approach # 1: Supportive
30. Crisis Development Model #2 - ANSWER Crisis Development Behavior
level #2: Defensive>Staff Attitude Approach #2: Directive
31. Crisis Development Model #3 - ANSWER Crisis Development Behavior
level #3: Risk Behavior>Staff Attitude Approach # 3: Safety Intervention
32. Crisis Development Model #4 - ANSWER Crisis Development Behavior
level #4: Tension Reduction>Staff Attitude Approach #4: Therapeutic
Rapport
, 33. Restorative conversations can be used for - ANSWER Staff and
individual in distress
34. Staff Attitudes/Approaches - ANSWER 1. Supportive
2. Directive
3. Physical intervention
4. Therapeutic rapport
35. Facilitation Formula - Declarative Knowledge - ANSWER Knowing
WHAT
Term -> Definition -> Examples
37. Facilitation Formula - Procedural Knowledge - ANSWER Knowing
HOW
38.Demonstrate/describe -> Participate/practice -> Explain/expand
39. Aggression - ANSWER Behavior that is characterized by vigorous,
intense, or hostile actions.
40. Violence - ANSWER Any behavior where force is used to injure or
abuse another person, usually intending to cause injury.
41. Core Values - ANSWER Care, Welfare, Safety, and Security
42. Crisis Development Model - ANSWER 4 Crisis Development/Behavior
Levels
4 Staff Attitudes/Approaches
43. Responsibilities After a Crisis Event - ANSWER Recording and
reporting; ensuring ll involved are alright
44.What is the value of learning the four levels and corresponding staff
attitudes? - ANSWER Helps you intervene early and appropriately.
Helps you avoid overreacting and underreacting.
Helps you avert crisis.
45. Verbal Escalation Continuum - ANSWER Questioning
Refusal
