Medical-Fire Priority Dispatch System Use Dispatch Procedures SOG 11-1-06 Exam Questions and Answers

Medical/Fire Priority Dispatch System
Use Dispatch Procedures SOG 11-1-06
Exam

The ProQA software program containing MPDS / FPDS protocols for Emergency
Dispatching will be loaded at each __________. - Correct Answers -console

The FPDS protocols have been approved by the ___________ - Correct Answers -
Deputy Chief of Operations.

The MPDS protocols have been approved by the _____________ - Correct Answers -
Medical Director. _______ shall be provided to the caller whenever possible and
appropriate to do so. - Correct Answers -PDIs

Should the workload of the "Alarm Room" Center overwhelm the dispatchers (e.g. as a
result of unanswered incoming calls, major disaster), the EMD/EFD must apply the
________, and temporarily suspend the provision of PDIs and PAIs to callers - Correct
Answers -"Emergency Rule"

This "Emergency Rule", order to ensure the safe and effective operation of the
__________ for all individuals requiring its services. - Correct Answers -dispatch center

Should unanswered calls or other vital operations require it, EMD/EFD should place
callers receiving PDIs _________, giving a reason for the necessity of doing so and
advising the caller that they will return to them as soon as possible. - Correct Answers -
on hold


The MPDS / FPDS protocols will be used for all first, second, and ___________ party
callers. - Correct Answers -third

In addition to the information outlined for call processing, the EMD / EFD shall always
ask the following questions of the caller - Correct Answers -address of the emergency
the phone number of caller
name of caller
exactly what happened