Laboratory Management: Principles and Processes (3rd ed.) Questions and Answers

Laboratory Management: Principles and Processes (3rd ed.) Questions and Answers This organizational design structure is hierarchical with specialized units reporting in an upward chain of command with clear understanding of responsibility and authority. A. Functional structure B. Matrix structure C. Process-based structure D. Self-contained structure Functional structure This type of nonconformance involves an expression of dissatisfaction from internal customers (employees) or external customers (physicians, nurses, patients). A. Adverse reaction B. Accident C. Discrepancy D. Complaint Complaint ____ power is the capacity to apply punishments to those who refuse to comply with requests or demands. A. Reward B. Coercive C. Expert D. Referent Coercive The ____ approach to leadership produced varying lists of personal traits that purportedly guaranteed successful leadership to persons who possessed varying outstanding characteristics such as height, charisma, intelligence and the like. A. Trait B. Behavioral C. Situational contingency D. Reciprocal Trait A characteristic of the ______ leadership style is to demand immediate compliance of those whom they are leading. A. Affiliative B. Coaching C. Coercive D. Democratic Coercive This primary component of the management function process involves putting a plan into operation and measuring progress. A. Planning B. Decision making C. Organizing D. Implementing Implementing In the organizing component of the management function process, ______ is the blending of functions so that they are intertwined and build on each other. It requires significant attention to detail and continual monitoring to allow for needed adjustments. A. Collaboration B. Coordination C. Communication D. Prioritizing Coordination This decision making trap is a mental bias that leads managers to seek out information to support their existing point of view while avoiding information that contradicts itself. A. Framing trap B. Sunk-cost trap C. Confirming-evidence trap D. Recallability trap Confirming-evidence trap This decision making tool systematically analyzes cause and effect relationships and identifies potential root causes of a problem. A. Fishbone diagram B. Pareto chart C. Scatter diagram D. Standard work chart Fishbone diagram This act prohibits discrimination based on race, color, creed, religion, national origin and sex. A. Fair Labor Standards Act B. Equal Pay Act C. Title VII, Civil Rights Act D. American Disabilities Act Title VII, Civil Rights Act In the five-step performance development process, ______ is the first step. In this step, a mutual respect and understanding is created between employees and a supervisor. A. Trust B. Problem solving C. Action plans D. Implementation Trust This Bloom's Taxonomy level is the ability to use learned material in new and concrete situations. A. Knowledge B. Application C. Analysis D. Evaluation Application ____ reflect the earnings of the organization, both billed and unbilled, and collected or yet to be collected. A. Expenses B. Revenues C. Inventories D. Liabilities Revenues This type of accounting is the analysis of cost and revenue data that provides information on operations and budgeting for managers. A. Management accounting B. Financial accounting C. Private accounting D. Public accounting Management accounting Direct expense (cost) includes all costs directly related to performing a test. Which of the following is considered a direct cost? A. Licenses for workers B. Secretarial support C. Administrative salaries D. Reagent controls Reagent controls A continuous budget that is updated periodically in preparation for the next budget cycle. It is used for cash projections and frequently updated. A. Incremental budget B. Zero-based budget C. Appropriation budget D. Rolling budget Rolling budget The costs of laboratory activities associated with measuring, evaluating, or auditing products or services to assure conformance to regulatory, accreditation, and customer requirements: A. Appraisal costs B. Preventative costs C. Internal failure costs D. External failure costs Appraisal costs