CPL-S COURSE: COMMUNICATIONS QUESTIONS AND ANSWERS WITH SOLUTIONS 2025

CPL'S COURSE: COMMUNICATIONS QUESTIONS AND
ANSWERS WITH SOLUTIONS 2025

Speaker/WriterA-AcorrectAanswer-
ConsiderAwhoAyouAareAorAyourAposition,AwhatAyouAfeel,AandAyourAexperiences.



Subject/MessageA-AcorrectAanswer-
ConsiderAwhatAyouAalreadyAknowAaboutAaAsubject,AwhatAyouAneedAtoAknow,AandAdetermineAtheAkindAofAe
videnceAorAproofAthatAisAmostAuseful.



AudienceA-AcorrectAanswer-
ConsiderAtheAlistener'sAorAreader'sAexpectations,ApriorAknowledge,AandAdispositionAwithAregardsAtoAtheAsu
bject.



BETTERAPUBLICASPEAKINGASKILLSACANAIMPROVEAYOURALIFEA-AcorrectAanswer-
•BuildAsuccessAinAyourAprofessionalAlifeA-
AMostApresidentsAandACEOsAofAcompaniesApossessAstrongAspeakingAskills.AOften,AtheirAsuccessAandAtheirAc

ompanies'AsuccessAhaveAbeenArelatedAtoAtheirAabilityAtoAcommunicateAeffectively.



•CommunicateAwithAothersAmoreAclearlyA-
AManyAmistakesAorAmisinterpretationsAareAaAresultAofAnotAproperlyAcommunicatingAyourAideas.AGreatApubl

icAspeakingAskillsAhelpAyouAarticulateAideasAandAmakeAthemAcomeAaliveAforAtheAlistener.



•BuildAoverallAconfidenceA-
AAsAyouAbecomeAbetterAatAorganizingAandAcommunicatingAyourAideasAeffectively,AyouAwillAstartAtoAexhibitA

moreAconfidence.



•IncreaseAyourAcomfortAlevelAinAsocialAsituationsA-
ASocialAsituationsAare,AinAfact,AtheAperfectAopportunityAtoApracticeAyourApublicAspeakingAskills.




•SpeakAmoreAconfidentlyAonAtheAtelephoneA-
AWhetherAyouAcallAtoArequestAinformation,AmakeAaAcoldAcallAatAwork,AcommunicateAwithAaAclient,AorAjustAl

eaveAaAphoneAmessage,AothersAcanAhearAyourAconfidenceAlevelAinAtheAtoneAofAyourAvoice.

,•EstablishAtrustAandArespectAfromAothersAwithAgreaterAeaseA-
ATheAabilityAtoAconvinceApeopleAwithAwordsAisAvitalAtoAestablishingAtrustAandArespect.AThisAcanAincludeAnot

AonlyAwhatAyouAsay,AbutAhowAyouAsayAit.




STEPSATOAFOLLOWAFORAAAPRESENTATIONA-AcorrectAanswer-•Plan



-ADetermineAtheApurpose.



-ASelectAtheAtopic.



-ADetermineAtheAmainApointAorAcentralAidea.



-AConductAresearch.



•Prepare



-APrepareAaAwrittenAoutline.



-APrepareAspeakerAnotes.



-ARehearseAtheApresentationA.



•Deliver



-AUseAeffectiveAcommunicationAtechniques.



-AUnderstandAtheAprinciplesAofAeffectiveAcommunication.



PLANNINGACONSIDERATIONSA-AcorrectAanswer--Situation:A

, •Time:AHowAlongAdoesAtheAspeakerAhaveAtoAspeak?



•Size:AWhatAisAtheAexpectedAsizeAofAtheAaudience?



•Facilities:AWhatAisAtheAcapacityAofAtheAroom/spaceAandAtheAseatingAarrangements?



•Equipment:AWhatAequipmentAisAavailableAandAneeded?



•PhysicalAconditions:AWhatAareAtheAenvironmentalAfactorsAofAtheAlocationAsuchAasAtemperature,Aventilatio
n,AnoiseAdistractions,AandAlighting?



-Audience:



•Demographics:AGetAtoAknowAyourAaudience.AAnalyzingAtheAaudienceAhelpsAtheAspeakerAadaptAtheirAmes
sageAtoAtheAlistenersAmoreAeffectively.AIfApossible,AdetermineAtheirAageArange,Agender,AgroupAmembership
,Aeducation,AandAculturalAandAethnicAbackground.



•Values:AGetAtoAknowAtheAvaluesAandAinterestsAofAyourAaudienceAsinceAaudiencesApayAcloserAattentionAtoA
messagesAthatAareAtailoredAtoAtheirAvalues,Abeliefs,AandAinterests.



•AudienceANeeds:AKnowAtheAneedsAofAyourAaudience.AAudiencesAvalueAtheirAtimeAandAceaseAtoAlistenAwh
enAtheyAfeelAtheirAtimeAisAnotAbeingAusedAwisely.



•AudienceAKnowledge:AGetAtoAknowAtheAcurrentAknowledgeAandAexperienceAlevelAofAyourAaudience.AAudi
encesAhearAandAevaluateAwhatAaAspeakerAsaysAonAtheAbasisAofAwhatAtheyAalreadyAknowAandAbelieve,AsoAitAi
sAeasierAtoAbuildAaApresentationAthatAreinforcesAratherAthanAconvinces.



DETERMINEATHEAPURPOSEA-AcorrectAanswer-
•ToApersuade:AThisAapproachAisAusedAtoAsellAtheAaudienceAonAaAnewAidea,AorAaAchangeAinAoperations.ATheA
goalAisAtoAinfluenceAaudienceAbeliefsAorAactions.