Lab Management MCQ Questions and Answers

Lab Management MCQ Questions and Answers A set of planned actions to provide confidence that processes other than testing that influence the quality of the laboratory's results and reports are working as expected, individually and collectively is: A. Quality control (QC) B. Quality assurance (QA) C. Quality management system (QMS) D. Compliance B. Quality assurance (QA) _________________________ challenges all activities in a new laboratory process to provide a high degree of assurance that the process will work as intended in the live environment. A. Document control B. Proficiency testing C. Process control D. Validation D. Validation A difference or inconsistency in the outcome of a process, procedure, or test results is a/an: A. Discrepancy B. Error C. Adverse reaction D. Accident A. Discrepancy This organizational design structure emphasizes the lateral relationships in an organization and allows the organization to use resources for customer satisfactions. This structure focuses around the system driving the structure and the customer defining the performance. A. Matrix structure B. Process-based structure C. Network structure D. Self contained unit structure B. Process-based structure This leadership model proposed by Douglas McGregor in 1960 suggests that managers operate from two sets of expectations about employees' attitudes and abilities that ultimately influence their work performance. A. The Blake-Mouton model B. The Lorenzi-Riley model C. Theory X-Theory Y model D. Matear's model C. Theory X-Theory Y model Specific statements of anticipated results that further define the organization's objectives are: A. Mission B. Tactics C. Key issues D. Goals D. Goals The Shewhart Cycle is a problem solving method that is a continuous, circular process which includes the four steps: A. Plan, do, check, set B. Plan, delegate, act, adjust C. Evaluate, delegate, act, check D. Plan, act, confirm, decide A. Plan, do, check, set This method for developing a creative solution to a problem works by focusing on a problem, coming up with many unbounded solutions, and then pushing the ideas as far as possible. A. Benchmarking B. A pareto chart C. Brainstorming D. PMI (plus/minus/interesting) C. Brainstorming This problem solving methodology includes five interconnected phases: Define, measure, analyze, improve, and control. A. The Shewhart cycle B. LEAN C. Six sigma D. Pareto chart C. Six sigma This act prohibits wage discrimination between men and women in the same establishment who are performing similar work under similar working conditions. A. Title VII, Civil Rights Act B. Equal Pay Act C. Affirmative Action D. Equal Employment Opportunity Act B. Equal Pay Act The Age Discrimination in Employment Act (ADEA), passed in 1967, prohibits discrimination against any person ____________ years or older. A. 65 B. 60 C. 50 D. 40 D. 40 The purpose of a ____________________ is to document the characteristics of the job and the requirements of the candidate. Equally important, it acts as a measure against which employee performance can be assessed. A. Performance evaluation B. Job description C. Job analysis D. Competency evaluation B. Job description This form of evaluation is based on defined tasks that are taught and assessed by direct observation, during the orientation and periodically thereafter. A. Competency-based performance evaluation B. Criteria-based performance evaluation C. Feedback-based performance evaluation D. Consistency-based performance evaluation A. Competency-based performance evaluation The knowledge, skill, ability, or characteristic associated with high performance on a job, such as problem solving, analytical thinking, or leadership is known as _________________. A. Work ethic B. Human resource training C. Competency D. Performance development C. Competency This Bloom's Taxonomy level is the ability to break down learned material into its component parts so that its organizational structure can be understood. A. Application B. Synthesis C. Comprehension D. Analysis D. Analysis This ASCP Taxonomy level demonstrates the ability to use recalled knowledge to interpret or apply verbal, numeric, or visual data. A. Taxonomy 1 - Recall B. Taxonomy 2 - Interpretive skills C. Taxonomy 3 - Problem solving D. Taxonomy 4 - Analysis B. Taxonomy 2 - Interpretive skills __________________ represent the accumulation of costs which have been incurred in operations, but which are not yet due for payment, and thus have not been reflected as accounts payable or cash disbursements. A. Accured liabilities B. Accumulated depreciations C. Accounts receivable D. Accumulated revenues A. Accured liabilities This budget addresses only changes like new equipment, new positions, and new programs. It assumes that all current operations are essential to the process and working at its peak performance. A. Incremental budget B. Zero-based budget C. Rolling budget D. Program budget A. Incremental budget