99% quality represents which Sigma level of quality?
A 3.4
B 3.8
C6
D 99 - Answers B
Benefits from reducing variation in a process include improved process capability, decreased costs, and
which of the following?
A A change of customer requirements
B Improvement of the company's culture
C A revised project charter
D Reduced Defects per Million Opportunities (DPMO) - Answers B
Which of the following statements regarding Six Sigma is correct?
A Applies only to manufacturing
B Works best in financial processes
C Reduces variation and eliminates defects
D Focuses only on statistical measurement - Answers C
Which term describes the Six Sigma Methodology used for process improvement?A Process Problem
Improvement (PPI)
B Define, Measure, Analyze, Improve, Control (DMAIC)
C Process Quality Management and Improvement (PQMI)
D Design for Six Sigma (DFSS) - Answers B
Which one of the following terms describes the product or service characteristics that are defined by the
customer (internal or external) as important to their needs?
A Critical to Quality Variables
B Critical to Solution Variables
C Quality Management Directives
,D Critical Operational Variables - Answers A
Which factor should be considered when selecting improvement projects?
A Order of project submittal
B The impact on the Human Resources department
C Alignment with business strategy and goals
D How success will be rewarded - Answers C
Six Sigma has been described as a commitment to your customers, a statistical measurement of
processes, and which of the following?
A A faddish theoretical method of quality management
B A way to increase variation
C A method to speed up the process
D A management framework for thinking about process economics, quality, and customers - Answers D
In which stage of the Six Sigma Methodology are the customer's requirements identified?
A Improve
B Analyze
C Define
D Control - Answers C
For a process running at the six sigma level of quality, which one of the following represents the
equivalent Defects per Million Opportunities (DPMO) value?
A 66,810
B 10,000
C 3.4
D 6,000 - Answers C
Which term can be used to measure the capability of a process?
A Defects per Million Opportunities (DPMO)
B Process Quality
,C Just in Time (JIT)
D Design of Experiments (DOE) - Answers A
Which statement about Lean implementation is false?
A When Lean and Six Sigma are combined the results are powerful.
B Lean minimizes customer value and maximizes waste.
C Lean promotes shorter cycle times, faster process times, and higher quality.
D Lean implementation is appropriate for office and service organizations. - Answers B
Lean manufacturing is most concerned with which one of the following?
A Reducing waste
B Reducing people
C Eliminating bottlenecks in a process - Answers A
When implementing Lean which of the following creates value for the customer?
A By implementing a Push system
B By implementing faster cycle times for non value-added process steps
C By identifying the Current Value Streams in your company
D Giving the customer what they need, when needed, and of the quantity needed - Answers D
Lean Goals can be achieved by which of the following?
A Decreasing waiting time by implementing a push system
B Instituting incoming inspection
C Adding more non value-added activities
D Reducing waste by using techniques like 5S - Answers D
Which of the following will enable flow?
A Supervising people
B Implementing a new inventory management system
C Eliminating sources of waste
, D Reducing the number of your suppliers - Answers C
A team is looking at its process from the perspective of the material flow (from the supplier to
customer) and information flow (from customer to supplier). What Lean technique are they using?
A Root Cause Analysis
B 5S
C Kaizen Event
D Value Stream Mapping - Answers D
Sub-optimization...
A occurs when each individual function runs at peak performance without considering other functions or
needs.
B describes allowing sub-par performance of the supply chain.
C considers not improving the entire process across the value stream to meet customer requirements -
Answers A
What describes the use of a Product Family Matrix?
A Compares steps across products and identify families.
B Maps material and information flow for a process while identifying waste.
C Measures the rate of pace of the service that is needed to meet customer demand.
D Evaluates work flows to look for waste and redundancy. - Answers A
Which of the following roles often serves as the resource for removing roadblocks and resistance?
A Kaizen Team Leader
B Deployment Champion
C Kaizen Team Members
D Lean Leader - Answers B
Who is responsible for the sponsorship and commitment of an organization to the Lean Methodology?
A Kaizen Team Leader
B Executive Champion
C Lean Leader