ServiceNow Administration and Functionality
Overview Study Set Exam 100% Verified
Favourite
Application menus and modules that you would want to access fast and frequently.
Application Scripts
OnSubmit, OnCell Edit, OnLoad and OnChange.
Application Order Guide
Enables placing the order for many related items as one request.
Application Dashboard
An interface showing a number of performance analytics, reporting and other widgets
within one screen.
Application UI Action
Buttons, form links, and content menu items are examples of this functionality.
Variable Types that can be added to a Service Catalog item
Multiple Choice, Select Box, and Checkbox
Filter Condition Components
Value, Field, and Operator
User Authentication Methods
Include Local database, LDAP, and SSO.
Record Producer
,A catalog item type that allows users to create task-based records from the Service
Catalog.
Access Control Rules
Can be defined with permission requirements such as Roles, Condition Expressions,
and Scripts.
UI Policy States
Read-only, Mandatory, and Hidden.
Basic Configuration UI 16
Customizable items through this module include Banner Image, Browser Tab Title, and
System Date Format.
System Dictionary
Definition for each table and column is contained within the system dictionary.
Import Set Table
Staging area for incoming records.
Virtual Agent
The conversational bot platform to help users get information, make decisions, and
carry out common tasks.
Group Table
Housed in the Group[sys_user_group] table.
Master Table
One record for each table in the database: [sys_db_object].
Knowledge Article Review
You can flag for review.
User Criteria
Conditions defined that get evaluated against users to define who has the ability to
create, read, write and retire knowledge articles.
, ServiceNow Instance Release
Admins can see what version is running in the Stats Module.
Application and Module Access
Roles are a collection of permissions which are used to control what a user can access
an Application or Module.
Service Catalog Request
A request is created from here when a user requests something for an item or service.
Base Tables
Tables that can be extended by other tables, but don't extend another table.
Trigger
Anything used to initiate the flow of something.
User Menu Actions
Log out of ServiceNow, ESR, Impersonate User.
Task Record Update
The area in which from the task record, the latest update done for the record can be
found is the Activity.
Order Guide Creation
Fulfills the ordering need for computers, monitors, business cards and cellular phones
Overview Study Set Exam 100% Verified
Favourite
Application menus and modules that you would want to access fast and frequently.
Application Scripts
OnSubmit, OnCell Edit, OnLoad and OnChange.
Application Order Guide
Enables placing the order for many related items as one request.
Application Dashboard
An interface showing a number of performance analytics, reporting and other widgets
within one screen.
Application UI Action
Buttons, form links, and content menu items are examples of this functionality.
Variable Types that can be added to a Service Catalog item
Multiple Choice, Select Box, and Checkbox
Filter Condition Components
Value, Field, and Operator
User Authentication Methods
Include Local database, LDAP, and SSO.
Record Producer
,A catalog item type that allows users to create task-based records from the Service
Catalog.
Access Control Rules
Can be defined with permission requirements such as Roles, Condition Expressions,
and Scripts.
UI Policy States
Read-only, Mandatory, and Hidden.
Basic Configuration UI 16
Customizable items through this module include Banner Image, Browser Tab Title, and
System Date Format.
System Dictionary
Definition for each table and column is contained within the system dictionary.
Import Set Table
Staging area for incoming records.
Virtual Agent
The conversational bot platform to help users get information, make decisions, and
carry out common tasks.
Group Table
Housed in the Group[sys_user_group] table.
Master Table
One record for each table in the database: [sys_db_object].
Knowledge Article Review
You can flag for review.
User Criteria
Conditions defined that get evaluated against users to define who has the ability to
create, read, write and retire knowledge articles.
, ServiceNow Instance Release
Admins can see what version is running in the Stats Module.
Application and Module Access
Roles are a collection of permissions which are used to control what a user can access
an Application or Module.
Service Catalog Request
A request is created from here when a user requests something for an item or service.
Base Tables
Tables that can be extended by other tables, but don't extend another table.
Trigger
Anything used to initiate the flow of something.
User Menu Actions
Log out of ServiceNow, ESR, Impersonate User.
Task Record Update
The area in which from the task record, the latest update done for the record can be
found is the Activity.
Order Guide Creation
Fulfills the ordering need for computers, monitors, business cards and cellular phones
