CIW IBA Certification Test UPDATED
ACTUAL Questions and CORRECT
Answers
You opened an e-mail attachment and it launches a virus. The virus takes control of your system
and you are unable to run your anti-virus software. Which of the following is the best step for
you to take next? - CORRECT ANSWER - Turn off your computer and reboot from a
known, clean system disk.
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and
consider forwarding it to another co-worker that you trust. Which human resources issue do you
risk by forwarding the e-mail message? - CORRECT ANSWER - Offending a recipient
who receives the joke as a result from further forwarding
Which of the following strategies is recommended when conducting keyword searches? -
CORRECT ANSWER - Use nouns instead of verbs for keywords
Evonka is listening to music from an online music provider (such as Pandora or Jango). She
builds a list of music preferences, including favorite songs. The music service then suggests
additional songs she might enjoy. The music provider is an example of a cloud-computing
application that uses a technology for collaborative filtering, which helps define the list of songs
available to listeners. Which term describes this technology? - CORRECT ANSWER -
Crowd sourcing
You have just finished designing a Web site to support a charity organization's fund-raising
efforts. You need to meet with the board members to get their feedback and address some
questions before you implement the final design. The board members are dispersed throughout
the country and want to avoid spending charity funds on traveling to this meeting. Which of the
following solutions would best support the charity and provide you with an opportunity to
discuss the design as a group? - CORRECT ANSWER - Plan a Web conference using a
service such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.
Which of the following is used to help non-technical users collectively classify and find
information on a site? - CORRECT ANSWER - Tagging
, You received a text and a threatening voicemail from an angry customer who wants to
immediately discuss the shortcomings of a recently released product. You are about to walk into
a mandatory meeting with your top-level leadership team. Which of the following is your best
course of action? - CORRECT ANSWER - Request that the customer send his complaints
by e-mail, knowing that any inappropriate communication will be well documented.
Raoul has received a file attachment from a known individual. H. has no reason to expect files
from this individual. Which of the following is an effective security strategy for Raoul to take? -
CORRECT ANSWER - Before opening the attachment, call or send a text or instant
message to the individual to verify that he or she meant to send it.
You accidentally dropped your mobile phone, which was submerged in water and no longer
works. Upon replacing the phone with an upgraded unit you must reconfigure many of the
services. The instructions say that all you need to do is enter your e-mail address and the unit will
configure the e-mail client for you. Even though you have tried this several times, it does not
work. The mobile phone vendor says that because you are trying to sync your e-mail account
with an enterprise mail server, you will need to configure the e-mail client manually. Which
choice lists the information you will need to configure the e-mail client? - CORRECT
ANSWER - E-mail address, SMTP, POP3, user name and password
Which is the preferred approach to communicate important action items in an e-mail message to
a co-worker? - CORRECT ANSWER - List the action items in a numbered or bulleted list
or clarity.
You have 20 remote employees flying in to attend a corporate meeting. The morning of travel
day, the administrator tells you that the hotel reservations have changed. What is the best way to
send each traveling employee a quick message with the new hotel information? - CORRECT
ANSWER - Send a text message with the hotel information to the mobile phone of each
traveler.
As a project manager, you have to balance three elements that compose the project triangle.
Suppose your customer requests that you add some new requirements to the project when you
are halfway through. If you agree to this request, how would it affect other aspects of the project?
- CORRECT ANSWER - Cost of the project will increase.
ACTUAL Questions and CORRECT
Answers
You opened an e-mail attachment and it launches a virus. The virus takes control of your system
and you are unable to run your anti-virus software. Which of the following is the best step for
you to take next? - CORRECT ANSWER - Turn off your computer and reboot from a
known, clean system disk.
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and
consider forwarding it to another co-worker that you trust. Which human resources issue do you
risk by forwarding the e-mail message? - CORRECT ANSWER - Offending a recipient
who receives the joke as a result from further forwarding
Which of the following strategies is recommended when conducting keyword searches? -
CORRECT ANSWER - Use nouns instead of verbs for keywords
Evonka is listening to music from an online music provider (such as Pandora or Jango). She
builds a list of music preferences, including favorite songs. The music service then suggests
additional songs she might enjoy. The music provider is an example of a cloud-computing
application that uses a technology for collaborative filtering, which helps define the list of songs
available to listeners. Which term describes this technology? - CORRECT ANSWER -
Crowd sourcing
You have just finished designing a Web site to support a charity organization's fund-raising
efforts. You need to meet with the board members to get their feedback and address some
questions before you implement the final design. The board members are dispersed throughout
the country and want to avoid spending charity funds on traveling to this meeting. Which of the
following solutions would best support the charity and provide you with an opportunity to
discuss the design as a group? - CORRECT ANSWER - Plan a Web conference using a
service such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.
Which of the following is used to help non-technical users collectively classify and find
information on a site? - CORRECT ANSWER - Tagging
, You received a text and a threatening voicemail from an angry customer who wants to
immediately discuss the shortcomings of a recently released product. You are about to walk into
a mandatory meeting with your top-level leadership team. Which of the following is your best
course of action? - CORRECT ANSWER - Request that the customer send his complaints
by e-mail, knowing that any inappropriate communication will be well documented.
Raoul has received a file attachment from a known individual. H. has no reason to expect files
from this individual. Which of the following is an effective security strategy for Raoul to take? -
CORRECT ANSWER - Before opening the attachment, call or send a text or instant
message to the individual to verify that he or she meant to send it.
You accidentally dropped your mobile phone, which was submerged in water and no longer
works. Upon replacing the phone with an upgraded unit you must reconfigure many of the
services. The instructions say that all you need to do is enter your e-mail address and the unit will
configure the e-mail client for you. Even though you have tried this several times, it does not
work. The mobile phone vendor says that because you are trying to sync your e-mail account
with an enterprise mail server, you will need to configure the e-mail client manually. Which
choice lists the information you will need to configure the e-mail client? - CORRECT
ANSWER - E-mail address, SMTP, POP3, user name and password
Which is the preferred approach to communicate important action items in an e-mail message to
a co-worker? - CORRECT ANSWER - List the action items in a numbered or bulleted list
or clarity.
You have 20 remote employees flying in to attend a corporate meeting. The morning of travel
day, the administrator tells you that the hotel reservations have changed. What is the best way to
send each traveling employee a quick message with the new hotel information? - CORRECT
ANSWER - Send a text message with the hotel information to the mobile phone of each
traveler.
As a project manager, you have to balance three elements that compose the project triangle.
Suppose your customer requests that you add some new requirements to the project when you
are halfway through. If you agree to this request, how would it affect other aspects of the project?
- CORRECT ANSWER - Cost of the project will increase.
