CIW IBA Lesson 7 Unlimited Review
UPDATED Questions and CORRECT
Answers
If you have set up Web-based email, you can: - CORRECT ANSWER - log on and check
your email from any computer that has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang term for
what? - CORRECT ANSWER - Standard postal service
Which choice best describes the purpose of the Bcc email message component? - CORRECT
ANSWER - The Bcc field contains email address(es) of additional message recipient(s)
that do not appear in the message header and are not visible to other recipients.
Why should you use out-of-office messages when you will be away for an extended period of
time? - CORRECT ANSWER - To explain why you may not respond to email messages
within a reasonable period of time
What is an email signature? - CORRECT ANSWER - Text that appears at the bottom of
each message you send that contains your contact information
Which protocol was developed as an extension of SMTP that allows users to exchange various
types of data files over the Internet? - CORRECT ANSWER - Multipurpose Internet Mail
Extensions (MIME)
In order to help with your job tasks, your supervisor has given you a PIM application to install
and use. PIM is an acronym for a type of program that can: - CORRECT ANSWER -
schedule appointments and meetings, store contact information, and manage tasks.
Because file attachments may contain malicious code that can be used to damage or infiltrate
systems, your company routinely scans all file attachments in incoming email. Where does
, attachment scanning take place? - CORRECT ANSWER - At the server, usually just after
the message has been received via SMTP
What does a closed-envelope icon next to an email message header indicate? - CORRECT
ANSWER - A message that has not yet been read
Which of the following is an open-source implementation of Pretty Good Privacy (PGP) that
does not use patented algorithms? - CORRECT ANSWER - GNU Privacy Guard (GPG)
Why should you create and use an email signature for work-related email messages? -
CORRECT ANSWER - An email signature is a reminder to your recipients of your
identity and the identity of your company.
What is the term for a file that is sent with an email message? - CORRECT ANSWER -
Attachment
Sadie receives a verbally abusive voicemail from an angry customer who want to complain about
a product, followed by several text messages from the customer asking why no one has returned
his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which
of the following is her best course of action? - CORRECT ANSWER - She should send a
brief text message to the customer requesting that he send his complaints via email, so that
further inappropriate communication will be well documented.
What is the term for a combination of characters that you read sideways that helps convey
emotion in an email message? - CORRECT ANSWER - Emoticon
Cheryl just started using a new email client on her laptop computer. She wants to send an email
message with an attachment, but she does not see a button labeled "Attachment" on the client
interface. What icon is commonly used on email clients to invoke the Attachment option? -
CORRECT ANSWER - Paperclip
The signature block for your company email account should normally include: - CORRECT
ANSWER - Your name and email address.
UPDATED Questions and CORRECT
Answers
If you have set up Web-based email, you can: - CORRECT ANSWER - log on and check
your email from any computer that has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang term for
what? - CORRECT ANSWER - Standard postal service
Which choice best describes the purpose of the Bcc email message component? - CORRECT
ANSWER - The Bcc field contains email address(es) of additional message recipient(s)
that do not appear in the message header and are not visible to other recipients.
Why should you use out-of-office messages when you will be away for an extended period of
time? - CORRECT ANSWER - To explain why you may not respond to email messages
within a reasonable period of time
What is an email signature? - CORRECT ANSWER - Text that appears at the bottom of
each message you send that contains your contact information
Which protocol was developed as an extension of SMTP that allows users to exchange various
types of data files over the Internet? - CORRECT ANSWER - Multipurpose Internet Mail
Extensions (MIME)
In order to help with your job tasks, your supervisor has given you a PIM application to install
and use. PIM is an acronym for a type of program that can: - CORRECT ANSWER -
schedule appointments and meetings, store contact information, and manage tasks.
Because file attachments may contain malicious code that can be used to damage or infiltrate
systems, your company routinely scans all file attachments in incoming email. Where does
, attachment scanning take place? - CORRECT ANSWER - At the server, usually just after
the message has been received via SMTP
What does a closed-envelope icon next to an email message header indicate? - CORRECT
ANSWER - A message that has not yet been read
Which of the following is an open-source implementation of Pretty Good Privacy (PGP) that
does not use patented algorithms? - CORRECT ANSWER - GNU Privacy Guard (GPG)
Why should you create and use an email signature for work-related email messages? -
CORRECT ANSWER - An email signature is a reminder to your recipients of your
identity and the identity of your company.
What is the term for a file that is sent with an email message? - CORRECT ANSWER -
Attachment
Sadie receives a verbally abusive voicemail from an angry customer who want to complain about
a product, followed by several text messages from the customer asking why no one has returned
his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which
of the following is her best course of action? - CORRECT ANSWER - She should send a
brief text message to the customer requesting that he send his complaints via email, so that
further inappropriate communication will be well documented.
What is the term for a combination of characters that you read sideways that helps convey
emotion in an email message? - CORRECT ANSWER - Emoticon
Cheryl just started using a new email client on her laptop computer. She wants to send an email
message with an attachment, but she does not see a button labeled "Attachment" on the client
interface. What icon is commonly used on email clients to invoke the Attachment option? -
CORRECT ANSWER - Paperclip
The signature block for your company email account should normally include: - CORRECT
ANSWER - Your name and email address.
