WGU C720 OPERATIONS & SUPPLY CHAIN
MANAGEMENT PA 2024
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like.
Which two tools should be used once the
VOC is complete?
Choose 2 answers
Team problem-solving
Quality function deployment
Employee training
Fact-based management - Answers- Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues
due to poor performance and equipment malfunction.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the
quality of the length of the rulers?
Performance
Features
Conformance
Serviceability - Answers- Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles?
Performance
Reliability
Features
Serviceability - Answers- Reliability
,Which quality management philosophy assigns cost to quality, defines quality by how
well a product can be used for its intended purpose, and uses Pareto charts?
Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free" - Answers- Juran Institute's management theory
Which of the following quality management tools must the paper manufacturer use to
find out the reason for their poor quality of products?
Control charts
Run charts
Flow charts
Pareto charts - Answers- Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance
±0.1cm.
Which quality management philosophy focuses on quality during the design of a product
to eliminate product quality variations?
Six Sigma
Deming's 14 points for management
Toyota Production System
Crosby's Quality Is Free
Taguchi methods - Answers- Taguchi methods
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
, daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.Which two tools should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine,and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - Answers- Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - Answers- Deming's 14 points
Which quality tool examines patterns, fl ow, and causes of variation of data points over
time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control - Answers- Statistical process control
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers
A company tries to reduce variation in the quality of products it offers.
MANAGEMENT PA 2024
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like.
Which two tools should be used once the
VOC is complete?
Choose 2 answers
Team problem-solving
Quality function deployment
Employee training
Fact-based management - Answers- Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues
due to poor performance and equipment malfunction.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the
quality of the length of the rulers?
Performance
Features
Conformance
Serviceability - Answers- Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles?
Performance
Reliability
Features
Serviceability - Answers- Reliability
,Which quality management philosophy assigns cost to quality, defines quality by how
well a product can be used for its intended purpose, and uses Pareto charts?
Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free" - Answers- Juran Institute's management theory
Which of the following quality management tools must the paper manufacturer use to
find out the reason for their poor quality of products?
Control charts
Run charts
Flow charts
Pareto charts - Answers- Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance
±0.1cm.
Which quality management philosophy focuses on quality during the design of a product
to eliminate product quality variations?
Six Sigma
Deming's 14 points for management
Toyota Production System
Crosby's Quality Is Free
Taguchi methods - Answers- Taguchi methods
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
, daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.Which two tools should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine,and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - Answers- Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - Answers- Deming's 14 points
Which quality tool examines patterns, fl ow, and causes of variation of data points over
time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control - Answers- Statistical process control
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers
A company tries to reduce variation in the quality of products it offers.
