C720 WGU EXAM QUESTIONS AND ANSWERS
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like. Which two tools should be
used once the VOC is complete? Choose 2 answers - Answers- Team problem-solving
and Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues
due to poor performance and equipment malfunction. Which of the following quality
management tools must the paper manufacturer use to find out the reason for their poor
quality of products? - Answers- Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1
cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge
the quality of the length of the rulers? - Answers- Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles? - Answers- Reliability
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.Which two tools should be used to measure installer
performance?Choose 2 answers - Answers- Control charts to measure the time
elapsed to completion and Run charts to chart output around the 14-day central
tendency
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products. Which philosophy should the CEO implement to
emphasize quality over volume? - Answers- Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points over
time? - Answers- Statistical process control
Which two company practices reflect the guiding principles of Six Sigma?Choose 2
answers - Answers- A company tries to reduce variation in the quality of products it
offers. and A company emphasizes the quality of suppliers because the quality of
outputs are determined by the quality of inputs
Which Six Sigma methodology improves workplace efficiency and eliminates waste? -
Answers- DMAIC
, A clothing retailer sends out evaluations to customers to rate quality as "outstanding,"
"good," "average," and "bad."If the retailer wants to know the annual frequency of each
evaluation category, which tool should the retailer use? - Answers- Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know
the relationship and degree of correlation between monthly customer visits and area
population. Which tool should be used in this situation? - Answers- Scatter plot
Which quality management philosophy assigns cost to quality, defines quality by how
well a product can be used for its intended purpose, and uses Pareto charts? -
Answers- Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a product
to eliminate product quality variations? - Answers- Taguchi methods
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been
washed and inspected and are free of mechanical and electrical defects. Due to
maintenance requirements and late returns by customers, the rental company is, in
general, able to prepare 45 cars per day for rental. On average, 30 cars are rented
daily. What is the efficiency rate for this company? - Answers- 67%
The original capacity in each process for a computer manufacturer's operations is as
follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled per
dayDelivery: 450 units processed per day After the computer manufacturer upgrades
the assembly system, it can assemble 550 units per day. According to this information,
what is the throughput for this computer manufacturer? - Answers- 450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager
expects to have the following number of customers per day each month:January:
20February: 23March: 30April: 60May: 90Jun: 120July: 130August: 150September:
100October: 80November: 60December: 30Which capacity planning strategy should the
manager use to achieve this customer demand? - Answers- Match
An auto service center that specializes in oil changes has two service bays that serve,
on average, a total of 24 cars per eight-hour business day. On average, each bay can
finish one oil change in 30 minutes.What is the design capacity? - Answers- 32 oil
changes
An appliance manufacturer has two factories located around the world, each with its
own capacity:• F1 can make 8 appliances per day.• F2 can make 10 per day.The
factories can deliver to two different distribution centers. Every day each distribution
center must receive 9 appliances each.The cost to deliver appliances from each factory
to each distribution center is listed in the table below:
Distribution Center 1Distribution Center 2F1$4$3F2$8$3
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like. Which two tools should be
used once the VOC is complete? Choose 2 answers - Answers- Team problem-solving
and Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues
due to poor performance and equipment malfunction. Which of the following quality
management tools must the paper manufacturer use to find out the reason for their poor
quality of products? - Answers- Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1
cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge
the quality of the length of the rulers? - Answers- Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles? - Answers- Reliability
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.Which two tools should be used to measure installer
performance?Choose 2 answers - Answers- Control charts to measure the time
elapsed to completion and Run charts to chart output around the 14-day central
tendency
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products. Which philosophy should the CEO implement to
emphasize quality over volume? - Answers- Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points over
time? - Answers- Statistical process control
Which two company practices reflect the guiding principles of Six Sigma?Choose 2
answers - Answers- A company tries to reduce variation in the quality of products it
offers. and A company emphasizes the quality of suppliers because the quality of
outputs are determined by the quality of inputs
Which Six Sigma methodology improves workplace efficiency and eliminates waste? -
Answers- DMAIC
, A clothing retailer sends out evaluations to customers to rate quality as "outstanding,"
"good," "average," and "bad."If the retailer wants to know the annual frequency of each
evaluation category, which tool should the retailer use? - Answers- Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know
the relationship and degree of correlation between monthly customer visits and area
population. Which tool should be used in this situation? - Answers- Scatter plot
Which quality management philosophy assigns cost to quality, defines quality by how
well a product can be used for its intended purpose, and uses Pareto charts? -
Answers- Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a product
to eliminate product quality variations? - Answers- Taguchi methods
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been
washed and inspected and are free of mechanical and electrical defects. Due to
maintenance requirements and late returns by customers, the rental company is, in
general, able to prepare 45 cars per day for rental. On average, 30 cars are rented
daily. What is the efficiency rate for this company? - Answers- 67%
The original capacity in each process for a computer manufacturer's operations is as
follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled per
dayDelivery: 450 units processed per day After the computer manufacturer upgrades
the assembly system, it can assemble 550 units per day. According to this information,
what is the throughput for this computer manufacturer? - Answers- 450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager
expects to have the following number of customers per day each month:January:
20February: 23March: 30April: 60May: 90Jun: 120July: 130August: 150September:
100October: 80November: 60December: 30Which capacity planning strategy should the
manager use to achieve this customer demand? - Answers- Match
An auto service center that specializes in oil changes has two service bays that serve,
on average, a total of 24 cars per eight-hour business day. On average, each bay can
finish one oil change in 30 minutes.What is the design capacity? - Answers- 32 oil
changes
An appliance manufacturer has two factories located around the world, each with its
own capacity:• F1 can make 8 appliances per day.• F2 can make 10 per day.The
factories can deliver to two different distribution centers. Every day each distribution
center must receive 9 appliances each.The cost to deliver appliances from each factory
to each distribution center is listed in the table below:
Distribution Center 1Distribution Center 2F1$4$3F2$8$3
