FRHD 3400 REAL EXAM QUESTIONS AND CORRECT
ANSWERS 100% VERIFIED
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes
conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social
interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude,
admiration, indignation, and contempt
They are complicated and elaborated by the poly-dimensional and demanding world
Positive Emotions - ANSWER Engage people's reactions towards others and to their
environment. They turn our minds on, open our thinking, allow us to think creatively,
expand our scope of attention and options in action, produce a broader outlook, put us
in an upward spiral toward well-being and make people happier and healthier
Trust & Emotions - ANSWER - Not everyone will like or appreciate the professional
making comments about how they feel (intrusive)
,Reflection of Feeling - ANSWER Identify main feelings of client and give them back to
them in order to highlight the affective experience. Affective empathy is often used in
conjunction with paraphrasing and summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions
explicit and clear (discovering the heart of the matter)
- Facilitates an understanding of an individual's feelings, emotions and behaviour
- Allows you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or
ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
2. Pinpoint and label feelings
3. Context or brief paraphrase
4. Tense and Immediacy
5. Check for accuracy
6. Bring out positive emotional stories and strengths to counter the negatives and
difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual
expressing strong emotions
- Move too quickly into using empathy and normalizing if someone is exhibiting emotion
- Doing too much reflection of feelings
- Any of the above may cause an individual to shut down
, Macro nonverbals - ANSWER Easy to see ex. client drops the eyes downward, twist
away from you, talk quietly
Micro non verbals - ANSWER - Fleeting emotions of concealed emotions, sometimes
so fast that they happen in the blink of an eye (individual trying to hide them)
- A powerful tool for investigators because facial expressions of emotion are the closest
thing humans have to a universal language
Paraphrasing deals with feeding the key points of what a client has said. Reflection of
feeling, in contrast, involves: - ANSWER a) observing emotions
b) narrating emotions
c) repeating emotions back to the client
d) helping clients become more effective **
We can thank ___ for the term "reflection of feeling." - ANSWER a) Miller
b) Rogers***
c) Ellis
d) Beck
3. Which of the following is a common characteristic of both paraphrasing and reflection
of feeling? - ANSWER a) They are both used in feedback to the client
b) They can be used together in the same statement
c) They are both used in interviews
d) All of the above ***
4. There is a distinctive difference between paraphrasing and reflection of feeling.
Paraphrase focuses on ___ and reflection of feeling is concerned with ___? - ANSWER
a) content; emotion***
b) emotion; content
c) content; observations
ANSWERS 100% VERIFIED
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes
conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social
interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude,
admiration, indignation, and contempt
They are complicated and elaborated by the poly-dimensional and demanding world
Positive Emotions - ANSWER Engage people's reactions towards others and to their
environment. They turn our minds on, open our thinking, allow us to think creatively,
expand our scope of attention and options in action, produce a broader outlook, put us
in an upward spiral toward well-being and make people happier and healthier
Trust & Emotions - ANSWER - Not everyone will like or appreciate the professional
making comments about how they feel (intrusive)
,Reflection of Feeling - ANSWER Identify main feelings of client and give them back to
them in order to highlight the affective experience. Affective empathy is often used in
conjunction with paraphrasing and summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions
explicit and clear (discovering the heart of the matter)
- Facilitates an understanding of an individual's feelings, emotions and behaviour
- Allows you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or
ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
2. Pinpoint and label feelings
3. Context or brief paraphrase
4. Tense and Immediacy
5. Check for accuracy
6. Bring out positive emotional stories and strengths to counter the negatives and
difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual
expressing strong emotions
- Move too quickly into using empathy and normalizing if someone is exhibiting emotion
- Doing too much reflection of feelings
- Any of the above may cause an individual to shut down
, Macro nonverbals - ANSWER Easy to see ex. client drops the eyes downward, twist
away from you, talk quietly
Micro non verbals - ANSWER - Fleeting emotions of concealed emotions, sometimes
so fast that they happen in the blink of an eye (individual trying to hide them)
- A powerful tool for investigators because facial expressions of emotion are the closest
thing humans have to a universal language
Paraphrasing deals with feeding the key points of what a client has said. Reflection of
feeling, in contrast, involves: - ANSWER a) observing emotions
b) narrating emotions
c) repeating emotions back to the client
d) helping clients become more effective **
We can thank ___ for the term "reflection of feeling." - ANSWER a) Miller
b) Rogers***
c) Ellis
d) Beck
3. Which of the following is a common characteristic of both paraphrasing and reflection
of feeling? - ANSWER a) They are both used in feedback to the client
b) They can be used together in the same statement
c) They are both used in interviews
d) All of the above ***
4. There is a distinctive difference between paraphrasing and reflection of feeling.
Paraphrase focuses on ___ and reflection of feeling is concerned with ___? - ANSWER
a) content; emotion***
b) emotion; content
c) content; observations
