FAD 4601 Exam 2 Questions with
Solutions
What are the main points of active listening? - Answer--heard what they were saying
-Saw their point of view
-felt their experience (leads to burnout)
What is the predictive result? - Answer-The development of unconditional positive regard.
What are the 3 skills of active listening? - Answer-Encouraging: short response, 1-3 words, vocal tone,
body language. Predicted result: clarification. Warning: to much is distracting.
Paraphrasing: short and clarify what was said. Paraphrase towards a goal Predicted result: know that we
heard them. Use same words.
Summarizing: Summarize comments and integrate thoughts, emotions, and behaviors. Predicted result:
stay on track
Diversity and Listening Skills - Answer-Men tend to ask questions more frequently while females tend to
use paraphrasing and and related listening skills.
, Some Asian clients from traditional backgrounds may be seeking direction and advice. Need to establish
credibility to get more information.
How is reflecting feelings different from the 3 aspects of active listening? - Answer-Paraphrasing,
summarizing, and encouragement do not focus on feelings or emotion as much as reflecting feelings
does. Warmth is emphasized more.
What are the techniques of reflecting feelings? - Answer-Sentence stem, feeling label, context or brief
paraphrase, tense and immediacy (present tense emotions), check out (check to make sure youre
interpreting correctly)
What is the predicted result of reflecting feelings in counseling - Answer-Help the client understand that
we feel and empathize with their emotions
social conventions - Answer-social rules that dictate what is appropriate and expected
What are the differences between primary and secondary emotions? - Answer-Primary emotions are
what is felt first these feelings are often transient which means they disappear as fast as they appear.
Their replacement by secondary emotions makes it difficult to understand whats going on with the
client. Secondary emotions may be simple feelings or may be a mix as more emotions join the fray.
What is the importance of knowing the differences between primary and secondary emotions? -
Answer-If you want to diagnose a persons condition you need to look at both emotions to see the fuller
picture
What are the four theories of emotion? - Answer-James-Lange theory, Cannon-Bard theory, Schachter-
singer theory, and opponent process theory
James-Lange Theory - Answer-Emotion is not directly caused by the perception of an event but rather
by the bodily response caused by the event
Solutions
What are the main points of active listening? - Answer--heard what they were saying
-Saw their point of view
-felt their experience (leads to burnout)
What is the predictive result? - Answer-The development of unconditional positive regard.
What are the 3 skills of active listening? - Answer-Encouraging: short response, 1-3 words, vocal tone,
body language. Predicted result: clarification. Warning: to much is distracting.
Paraphrasing: short and clarify what was said. Paraphrase towards a goal Predicted result: know that we
heard them. Use same words.
Summarizing: Summarize comments and integrate thoughts, emotions, and behaviors. Predicted result:
stay on track
Diversity and Listening Skills - Answer-Men tend to ask questions more frequently while females tend to
use paraphrasing and and related listening skills.
, Some Asian clients from traditional backgrounds may be seeking direction and advice. Need to establish
credibility to get more information.
How is reflecting feelings different from the 3 aspects of active listening? - Answer-Paraphrasing,
summarizing, and encouragement do not focus on feelings or emotion as much as reflecting feelings
does. Warmth is emphasized more.
What are the techniques of reflecting feelings? - Answer-Sentence stem, feeling label, context or brief
paraphrase, tense and immediacy (present tense emotions), check out (check to make sure youre
interpreting correctly)
What is the predicted result of reflecting feelings in counseling - Answer-Help the client understand that
we feel and empathize with their emotions
social conventions - Answer-social rules that dictate what is appropriate and expected
What are the differences between primary and secondary emotions? - Answer-Primary emotions are
what is felt first these feelings are often transient which means they disappear as fast as they appear.
Their replacement by secondary emotions makes it difficult to understand whats going on with the
client. Secondary emotions may be simple feelings or may be a mix as more emotions join the fray.
What is the importance of knowing the differences between primary and secondary emotions? -
Answer-If you want to diagnose a persons condition you need to look at both emotions to see the fuller
picture
What are the four theories of emotion? - Answer-James-Lange theory, Cannon-Bard theory, Schachter-
singer theory, and opponent process theory
James-Lange Theory - Answer-Emotion is not directly caused by the perception of an event but rather
by the bodily response caused by the event
