MGT 321 Exam Questions and Answers 100% Pass

MGT 321 Exam Questions and Answers 100% Pass A word's denotation refers to its literal, dictionary meaning a. True b. False - ANSWER -True ______ skills are particularly important in today's workplace and crucial to your success in an organization. a. Technology b. Management c. Writing d. Cell phone - ANSWER -writing Communication is a linear, static process. a. True b. False - ANSWER -False The flow of information from managers to their employees is called: a. lateral communication. b. upward communication. c. downward communication. d. All of these are correct. - ANSWER -downward communication Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees. a. True b. False - ANSWER -False 2 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. Communication consists of the communication need, sender, message, audience, and: a. response. b. writing style. c. idea. d. noise level. - ANSWER -Response E-mail and text messaging are useful for: a. confirming deliveries and sending product alerts. b. providing fast client contact and advertising a new product or service. c. sending important information in a meeting and providing instant reminders. d. All of these are correct. - ANSWER -All Terms such as few, several, some, and as soon as possible may be considered ________ and too broad. a. precise b. descriptive c. action-oriented d. ambiguous - ANSWER -ambiguous When faced with an ethical decision, you should ask yourself: a. "Is this action something that others are also guilty of?" b. "Does my action comply with company policies and guidelines?" c. "What is best for me?" 3 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. d. "Is there a chance that someone will find out about my action?" - ANSWER -"Does my action comply with company policies and guidelines?" Although instant and text messaging are commonly used for business communication today, most companies avoid using social media. a. True b. False - ANSWER -False In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation. a. personal b. legal c. embarrassing d. financial - ANSWER -Legal Communication is the process of sending and receiving verbal as well as nonverbal messages. a. True b. False - ANSWER -True Examples of environmental noise include: a. poor acoustics and extreme temperatures. b. too many meetings and projects. c. too many e-mails. d. All of these are correct. - ANSWER -poor acoustics and extreme temps Verbal barriers include: a. overabstraction, polarization, and inadequate knowledge or vocabulary. 4 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. b. differences in language or interpretation. c. ambiguity and inappropriate use of expressions. d. All of these are correct. - ANSWER -all Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of: a. Self-management b. Self-awareness c. Relationship Management d. Social awareness - ANSWER -Self awareness __ is the belief that an individual's own cultural group is superior. a. Ethnocentrism b. Culture c. Bilingualism d. Multiculturalism - ANSWER -Ethnocentrism In business organizations, team writing is not commonly used for sales proposals. a. True b. False - ANSWER -False An appropriate reaction to a team's problems meeting a deadline is: a. "I can't believe you're taking so long to complete the project!" b. "Who is the lazy one in the group?" c. "I knew you would get behind!" 5 | P a g e Created by Grace Amelia © 2025, All Rights Reserved. d. "What can I do to help the team?" - ANSWER -"What can I do to help the team?" Technology can be used for work in teams to: a. improve work processes and collaboration. b. improve knowledge management and work outcomes. c. decrease the number of meetings and e-mail messages. d. All of these are correct - ANSWER -All An ideal number of team members is five. a. True b. False - ANSWER -True