AH 4242 Final Exam Review
Study Guide
Which of the following is NOT an example of good rapport as a provider?
a) clear and concise communication with your patient
b) speeding through the visit
c) being aware of body your body language
d) creating an understand safe environment - ANSWER b) speeding through the visit
All of the following are responsibilities to you patient EXCEPT?
a) providing feedback
b) demonstrating compassion and courtesy
c) being familiar with patients history
d) making quick judgments - ANSWER d) making quick judgements
How to set the stage for patient interaction - ANSWER 1) review patients chart
2) greet patient
3) introduce yourself
4) sit eye level
5) relax and be professional
6) show interest (body language)
Benefits of close ended and give an example - ANSWER used for clarification and
verification changes subjective to objective
- how much mucus a quarter sized?
4 core skills of MI - ANSWER Open ended questions
Affirmations
Reflections
Summaries
, 4 characteristics of MI - ANSWER Partnership - working together avoiding authoritative
role
Acceptance - Respecting patient (strengths and weaknesses)
Compassion - keeping client best interest in mind
Evocation - best ideas come from patient
Important reminders of MI
Important reminders of MI - ANSWER patient centered
evoking and drawing out not imposing
open ended questions
effective way of talking to patients
RULE of MI - ANSWER Resist - urge to tell patients how to "fix themselves"
Understand - motivations
Listen - with empathy to understand better
Empower - believe in patients ability to change
Health literacy - ANSWER degree to which individuals have the ability to find,
understand, and use information and services to inform health - related decisions and
actions for themselves and others
Assessments of Low HL - ANSWER short assessment of health literacy SAHL
rapid estimate of adult literacy in medicine REALM
Risk factors for low HL - ANSWER - Age 65+
- lower socioeconomic status
- racial & ethnic minority
- chronic mental or physical health conditions
- immigrant population
Signs of low HL - ANSWER - frequently missed appointments
- failure to complete registration forms
- difficulty naming meds or explaining their purpose/dosing- identification of pills by
looking at the pill itself
- difficulty providing coherent, sequential med history
Study Guide
Which of the following is NOT an example of good rapport as a provider?
a) clear and concise communication with your patient
b) speeding through the visit
c) being aware of body your body language
d) creating an understand safe environment - ANSWER b) speeding through the visit
All of the following are responsibilities to you patient EXCEPT?
a) providing feedback
b) demonstrating compassion and courtesy
c) being familiar with patients history
d) making quick judgments - ANSWER d) making quick judgements
How to set the stage for patient interaction - ANSWER 1) review patients chart
2) greet patient
3) introduce yourself
4) sit eye level
5) relax and be professional
6) show interest (body language)
Benefits of close ended and give an example - ANSWER used for clarification and
verification changes subjective to objective
- how much mucus a quarter sized?
4 core skills of MI - ANSWER Open ended questions
Affirmations
Reflections
Summaries
, 4 characteristics of MI - ANSWER Partnership - working together avoiding authoritative
role
Acceptance - Respecting patient (strengths and weaknesses)
Compassion - keeping client best interest in mind
Evocation - best ideas come from patient
Important reminders of MI
Important reminders of MI - ANSWER patient centered
evoking and drawing out not imposing
open ended questions
effective way of talking to patients
RULE of MI - ANSWER Resist - urge to tell patients how to "fix themselves"
Understand - motivations
Listen - with empathy to understand better
Empower - believe in patients ability to change
Health literacy - ANSWER degree to which individuals have the ability to find,
understand, and use information and services to inform health - related decisions and
actions for themselves and others
Assessments of Low HL - ANSWER short assessment of health literacy SAHL
rapid estimate of adult literacy in medicine REALM
Risk factors for low HL - ANSWER - Age 65+
- lower socioeconomic status
- racial & ethnic minority
- chronic mental or physical health conditions
- immigrant population
Signs of low HL - ANSWER - frequently missed appointments
- failure to complete registration forms
- difficulty naming meds or explaining their purpose/dosing- identification of pills by
looking at the pill itself
- difficulty providing coherent, sequential med history
